Re: Just been told Can't Add Broadband to my phone Package
 

In that sense the new packages are counter-productive...

There's always going to be a small minority unwilling to move of their own accord so unless they go round forcefully moving those people onto new products they're just increasing the number of obsolete products that they have to keep in their billing system.

---------- Post added at 13:11 ---------- Previous post was at 13:10 ----------

That's just saying 'It's not a drawback because we've been doing it since 2007'...

Re: Just been told Can't Add Broadband to my phone Package
 

All depends if the costs to change those remaining on a package outweigh the benefit of forcing everyone off it. Generally it's done by momentum as in this case i.e. you can keep the package until you want to change something.

I'd also point out we're 32 posts into a discussion about it for one person. Now times that sort of 'why' questioning by however many customers may be on retired service of whatever description and you'd send the call centres into meltdown.
It was done before that, but as we are talking about Talk Anywhere for an ex-ntl customer, it wasn't available to much before the change to Virgin Media, so it was most relevant.

Re: Just been told Can't Add Broadband to my phone Package
 

It's still not going to allow you to remove the obsolete product from the billing system until all customers are off it. Even if your 'momentum' convinces 99.9% of customers to move off, there'll still be some left who either don't know or don't care what package their on - or even don't know they have a VM service or who's paying their bill.

Re: Just been told Can't Add Broadband to my phone Package
 

Correct. Virgin Media have already been through that with analogue TV.

But the momentum of prior package change rules will mean that any forced change will impact the minimum number of customers it possibly can.

Re: Just been told Can't Add Broadband to my phone Package
 

Ah. Good point. Hadn't thought of it that way.

Re: Just been told Can't Add Broadband to my phone Package
 

I'm about to sign up to TalkTalk Fibre, tried calling Customer Services again but after being cut off twice the last person pretty much said there wasn't much point in helping me barbecue they wouldn't get commission.

Re: Just been told Can't Add Broadband to my phone Package
 

Re: Just been told Can't Add Broadband to my phone Package
 

WTF

Re: Just been told Can't Add Broadband to my phone Package
 

because not Barbeque DAMN Auto-Correct Lols

Re: Just been told Can't Add Broadband to my phone Package
 

Just to update the thread and stop it from dying lols I signed up with TalkTalk but after failing to find anyone who had a good word to say about them I decided to cancel my order. I am now about to sign up with Plus Net Fibre

Re: Just been told Can't Add Broadband to my phone Package
 

At least with Plus Net you'll have UK support if needed.

Re: Just been told Can't Add Broadband to my phone Package
 

DOnt VM have UK Support?

Re: Just been told Can't Add Broadband to my phone Package
 

On occasion.

Re: Just been told Can't Add Broadband to my phone Package
 

you have a wirus sir

Re: Just been told Can't Add Broadband to my phone Package
 

omigod isitebola? amigonnadie?