Re: Dead tivo! Error code C130
 

And I will never fail to be astonished by people who don't understand that, through no fault of the supplier, equipment sometimes fails.

Re: Dead tivo! Error code C130
 

Everyone understands that it fails. Doesn't mean you should be paying for the time when it's not working - it might not be the fault of the supplier, but it definitely isn't the fault of the customer.

Re: Dead tivo! Error code C130
 

Are you suggesting that VM should compensate every customer who has to have a faulty box swapped out, for loss of recordings and the days when they can't record new programmes?

Re: Dead tivo! Error code C130
 

Yes, although I think we're getting hung up on this word "compensate", and it's misleading.

I am suggesting that people shouldn't be have to pay full monthly subscriptions for services that they haven't received for a full month.

If I employed a gardener to tend to my garden every day, and one day he couldn't come because his lawn mower wasn't working then I wouldn't be paying him for that day, regardless of whether or not I accept that sometimes equipment goes wrong. If I'd paid him in advance then I'd be expecting a refund.

Why should Virgin be any different? Thankfully, the evidence is that they don't believe they are.

Re: Dead tivo! Error code C130
 

It is only right that VM compensate customers for the time that they were unable to use their STB. That I think we should all agree.

However, giving a free upgrade is much more than this and VM didn't have to do it. The fact that they did shows that this is a company worth doing business with to provide your services: they are customer friendly.

To those who say VM have only done what should have been expected, I'd like someone to try out that theory on Sky!

Re: Dead tivo! Error code C130
 

Are all 1tbs Samsung? The 500gb was a Cisco

Re: Dead tivo! Error code C130
 

Both manufacturers make both sizes.

Re: Dead tivo! Error code C130
 

Thanks

Re: Dead tivo! Error code C130
 

It's a mutual contract really. The customer agrees to pay X amount per month in return for X service/s.

If you don't fulfill your side of the contract by paying the money for the service/s, VM will take action against you. If VM don't provide the services as agreed, it's open for the customer to take action. The whole point of a contract is to set out what is expected from each party and outline the consequences of non fulfillment. In this particular case, the customer obviously has the upper hand.

Unless it's in the contract, it's irrelevant as to the cause of non fulfillment. It's no use VM saying "well things go wrong sometimes", just as VM doesn't have to be interested in the reasons for a customer not paying their bill on time. In practice, as the customer has the upper hand, VM are likely to come to some arrangement to keep your custom and reduce churn.

Only those that ask. It's sound business sense to keep customers happy, a small outlay is worth it to keep people paying X amount per month to VM as opposed to a competitor.

Re: Dead tivo! Error code C130
 

No Mutley you are right there is no issue of compensation hereimo.

Re: Dead tivo! Error code C130
 

Try convincing the 'Compensation Culture' brigade on that one!

Re: Dead tivo! Error code C130
 

The compensation paid to take account of the days when you didn't get the service is all VM are obliged to pay.

Upgrading your equipment for you certainly shouldn't be an expectation!

Re: Dead tivo! Error code C130
 

Read the op. It wasn't.

Re: Dead tivo! Error code C130
 

I know that, Andy. I was replying to Richard, who seems to think that it is.