Re: Direct Debit Theft
 

However they still should have a bill detailing the charges before they were taken out - however the OP says they didn't

Re: Direct Debit Theft
 

It is a very good job that we no longer have to go down main street to the corral then for a builder/jobber as well, as you clearly have no idea that an Indemnity Claim is instantly back into your account the difference is I know more about banking than you can fit in your 10 gallon hat.

Re: Direct Debit Theft
 

We were advised (when i worked for O2) was for the customer to cancel the DD as f there was one pending it will be collected. They would get a revised bill 14 days after the cancellation / port date.

Re: Direct Debit Theft
 

Why not stop cyberstalking or are you still trying to Yan k my chain.:dunce:

Re: Direct Debit Theft
 

I'm not sure what that has to do with anything

The issue as far as I see it is that the amount taken was different to what was suggested, and that there was no notification of the amount - which is required by the D/D scheme as it is a variable amount

Whether is then a dispute of the amount is a different issue.

Re: Direct Debit Theft
 

Sorry should have said that we were advised to to say that it is a guideline and will not show any call charges that will be pending, That is why we were told to tell the cust to cancel the DD and wait for the final bill.

Re: Direct Debit Theft
 

But still, to take out an amount that you have not notified about within the notification period is not valid (unless it's a fixed amount) and the customer can correctly use an indemnity claim to get it back

Re: Direct Debit Theft
 

Yes they can and I always told the customer about that as well. That is why I told customers to cancel the DD and wait for the final bill.

I was just trying to get across what could be the problem.

Re: Direct Debit Theft
 

Thanks guys, your contributions have been quite informative and eye openning. One or two things happened during my quest. Firstly, this email address (neil.berkett@virginmedia.co.uk) does not work- my email postmaster kept returning emails to this address.
Secondly, I applied for Indemnity and I was given two contravening statements. The first bank staff told me VM could re-apply and take the money from my a/c without notifying me, and a second staff reassured me that they VM could not as the DD is cancelled. I am waiting to see what happens. Sorry for being slightly naive here. Thanks again guys.

Re: Direct Debit Theft
 

You are correct the email address is neil.berkett@virginmedia.co.uk so it should work.

Re: Direct Debit Theft
 

Are you able to check your account still and see what the call charges were in regards to the cancellation fee that you were quoted?

Re: Direct Debit Theft
 

All my calls o VM were supposed to be free. Thanks

Re: Direct Debit Theft
 

I didn't think that any supplier had a package where ALL calls are free.

Re: Direct Debit Theft
 

Think that post was supposed to say 'to VM' ;)