Re: Another Superhub release soon?
 

The spokesman is quite wrong. The customer sees no distinction between firmware & hardware when the latter depends wholly on the former. And my point about the poor wireless hardware (which causes range problems) is entirely correct and in flat contradiction to the spokesman's statement.

Re: Another Superhub release soon?
 

I fixed it for them.

Re: Another Superhub release soon?
 

And both are supplied by VM and the customer has no control over either.

Re: Another Superhub release soon?
 

nice one dude, I see you are turning to the dark side :)

Re: Another Superhub release soon?
 

I was making the point that whether the software or hardware is at fault is almost irrelevant. The fact is that Virgin Media supplied the equipment. Regardless of where the fault is, it's their responsibility to fix it. TBH, even the problem is caused by the customer, they should be looking at ways to minimise it.

When I said the spokesman was right, I was referring purely to it being the customer's decision on whether to buy his or her own router.

Re: Another Superhub release soon?
 

Yeah - but read the implication behind what the spokesman said. He drew the distinction between firmware and hardware in justifying his remarks bout user decisions.

Re: Another Superhub release soon?
 

I've always believed that.

I've posted several times in the past that I wished VM (or NTL as it was in my area) offered a greater range of hardware (e.g. more different STBs, Cable Modems, combi cable modems/routers etc), I even said I would be happy to pay extra for a facility such as Tivo (which we now have, but it wasn't an option at the time). I don't like the idea of one-size-fits-all in terms of hardware (even Apple offer a fair amount of customisation when buying hardware), but I can understand the logistical problems involved in carrying a lot of different product lines.

Going a little off topic, if you look back through my previous posts (especially my earlier ones) you'll find I can be quite a vocal critic of VM when they foul up.

Re: Another Superhub release soon?
 

http://community.virginmedia.com/t5/...1464524#M33626

Re: Another Superhub release soon?
 

It's not just logistics (supply) of different hardware solutions but perceived differences too.

Imagine this forum filled with messages that

"ACME modem with THINGUMY router is the best"
"No, ACME modem with ACME router is the way to go"
"You don't know anything, ACME modem is only a level 2a device, THINGUMY modems are at level 4 and capable of level 5"
"VM swapped our ACME stuff out for THINGUMY and things are much better/worse"

and so on ad-infinitum.

Re: Another Superhub release soon?
 

just had a email from Virgin so i assume its this topic upgrade. But No thanks am staying with my D-link Router which does the job the SHUB Is useless.
------------
Hello Tony

We wanted to let you know that we've been busy improving your Super Hub. So you might notice your WiFi working better around the house. Don't worry you won't need to do anything, just use the service as normal. Here are also a few things you can do to give your broadband a bit of a boost and get the most out of your superfast speed.
https://www.cableforum.co.uk/images/...2012/09/27.jpg

To get the full lowdown, just zip over to our website and have a quick look at our top tips video.

Re: Another Superhub release soon?
 

They missed out step 5 and step 6

5. Buy a proper router and use the superhub in modem mode.

And if all else fails.........

6. Migrate to an ISP that has a clue. :D

Re: Another Superhub release soon?
 

I love it:

"Improvements related to issues that cause the Super Hub to reboot"

So they arent saying they have fixed, they are hoping that whatever they have done is going to reduce the frequency the shub reboots. LMAO.

Re: Another Superhub release soon?
 

Superhub is useless, rubbish and fail! I am off to BT FTTC. Bye virgin media!

Re: Another Superhub release soon?
 

Again? You must pay more in cancellation fees than you do for actual broadband services.

Re: Another Superhub release soon?
 

That says it all. What a wonderful update we've done, your life will no longer be a misery like it was before. But don't forget to reboot the thing and your computer (which then takes 20 minutes to reboot).

Who in VM cruddingly thinks of the gollox?