Cable Forum - Virgin Media Tech Supprt in Manilla

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- - Virgin Media Tech Supprt in Manilla (https://www.cableforum.uk/board/showthread.php?t=33689541)

Re: Virgin Media Tech Supprt in Manilla

Quote:

Originally Posted by BenMcr (Post 35471682)

And? It's a very long trip, as he'll have been expect to work the whole as soon as he gets there, it would have been done to make sure he was as rested as possible.

if you knew the agent in question as I did you would wonder how he got that little number as he used to have his Ipad on his desk during calls taking more notice of what was on its screen than what the caller was saying, but if that is the level of competency Virgin Media want in a trainer then I think that the above says it all.

Re: Virgin Media Tech Supprt in Manilla

Quote:

Originally Posted by Peter_ (Post 35471824)

if you knew the agent in question as I did you would wonder how he got that little number as he used to have his Ipad on his desk during calls taking more notice of what was on its screen than what the caller was saying, but if that is the level of competency Virgin Media want in a trainer then I think that the above says it all.

Oh my how you have changed since you left you would never have said that whilst you worked for VM :rolleyes:

Re: Virgin Media Tech Supprt in Manilla

Quote:

Originally Posted by Sirius (Post 35471873)

Oh my how you have changed since you left you would never have said that whilst you worked for VM :rolleyes:

As you know that is something you are not allowed to have on your desk during calls for security reasons alone due to the inbuilt camera plus you should not be watching a movie while on a call as that is to say the least unprofessional as you are not giving the customer your full attention.

I thought it was wrong when I worked there but I would not post about it as it is down to the managers to stop such activity in the main callcentre but as I no longer work there I see no reason not to post such information.

It would not be allowed in any other companies callcentres as it would be viewed as gross misconduct.

Re: Virgin Media Tech Supprt in Manilla

It is sad how different service can be.

VM, we all know how much of a nightmare calling them is. Even the UK call centres tend to have you jumping through hoops (and lets not forget their insistence on cold calling you and asking for your account details before they will tell you why they are calling. Usually to try and sell you rubbish, too).

O2: I called them to drop my tariff as I was just at the point where I was allowed to. Call them from my mobile, their system picks up all of my details, I get asked a security question, then get through to a real live Brit! Within 2 minutes he's dropped my tariff (after checking my usage and agreeing this was the best deal for me to move to), asks if I need anything else, then says have a good day and the call is over.

Compare that to Three, who I spent nearly an hour on the phone to India trying to cancel a month early ("No Mr. Skie, the LG Viewty is just as good as the iPhone 3G") and then constantly receiving unintelligible sales calls from them each year. VM arent that bad, but they could easily get there.