Re: Is Super Hub not so Super?
 

I've had my Superhub now for a few weeks; very pleased with it and wireless performance is good, covers the whole house

Re: Is Super Hub not so Super?
 

It's embarrassing, virgin talk about saving money with the way tech Indians work then grossly waste money in another area

Re: Is Super Hub not so Super?
 

PSU's are not supplied separately and never have been for any modem so you get a complete package including modem, it is probably cheaper than ordering separate PSU's as you would need a large quantity of different types in order to keep up with demand.

Re: Is Super Hub not so Super?
 

Consider VM only have the one CPE which they are currently issuing and swap out modems for it whenever they go wrong I can't see why they don't stock superhub PSUs. The number of installers that leave the old ones in requiring later replacement plus the number that annoy people with a high pitched whistle means there must be many otherwise serviceable Superhubs in landfill because VM ship out hubs and psus when only a psu is needed.

Re: Is Super Hub not so Super?
 

No, the psu comes separately, it's virgin folk in the big red shed who put a hub and a psu in one box and send it out. I have to order psus separately and they come into the depot separately. If they came in the same box everyone would have the correct psu.

Re: Is Super Hub not so Super?
 

The has never been an option to order them separately though so regardless of them coming separately no agent can send a PSU out.

Re: Is Super Hub not so Super?
 

Think out of the box, why doesn't someone create an option to order them separately

Re: Is Super Hub not so Super?
 

exactly. If they want to flipping cut costs they should stop sending shubs out unneccessarily and all the money they save from that they could re0invest in buying proper routers because they would only need to send them out when someone actually needs one.

Re: Is Super Hub not so Super?
 

It's a false economy, they may be saving £5 a hub over a better Cisco model but the replacements, loyalty discounts,wasted engineer visits and folk leaving they'd be in a better financial position to have gone with a decent model, also the reputation would be better.

Re: Is Super Hub not so Super?
 

you have hit the nail on the head; their whole operation is too costly and inefficient. They need someone to go in and completely re-do it. If they offered better quality cpe they would have less than half the number of calls and faults that they have now and they wouldnt need to throw shubs around like confetti.

Re: Is Super Hub not so Super?
 

I volunteer, mon General. And what's more, I could do it. My plan would include:

1. Immediately trial a vanilla DOCSIS 3 cable modem with a view to introducing it

2. Immediately trial a high reputation DOCSIS 3 Gateway with a view to making it a paid-for option

3. Put a drop dead deadline on getting the SH firmware right in stability terms (wireless will never be brilliant - but if they get the firmware right it's a get-you-going device)

4. I'd lobby the VM bosses for keeping it all vanilla - no more vain branding -no more "sylish" uselessisms.

That's a start at least. Won't happen nor anything like it.

Re: Is Super Hub not so Super?
 

Virgin Media, and for the last 20 plus years in all it's previous guises, has always suffered from Chronic Short Termism and Bargain Bucket Syndrome.

I cannot see The Leopard changing it's spots anytime soon. :(

Re: Is Super Hub not so Super?
 

i can do the posting of attenuators and psus, there we go another few thousand saved

Re: Is Super Hub not so Super?
 

So what would you propose to do with the army of marketing consultants - have them all shot? ;)

Re: Is Super Hub not so Super?
 

Seph and JB are now on the board of directors for VM. Get is done dudes, we are relying on you.


considering they do nothing but lie their asses off, yes