Cable Forum - 125M Just got a warning letter

Page 3 of 4

Show 100 post(s) from this thread on one page

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 125M : Just got a warning letter (https://www.cableforum.uk/board/showthread.php?t=33688712)

kwikbreaks

13-07-2012 06:41

Re: Just got a warning letter

I think they had to stop sending the threatening letters if they wanted to continue to advertise unlimited downloads. Clearly the ASA decided it's difficult to download an unlimited amount if your ISP has pulled the plug after a few hours of downloading.

qasdfdsaq

13-07-2012 09:03

Re: Just got a warning letter

I don't see how the above letter is in any way threatening, so it looks like they did stop, whether they were asked to or not I don't know.

Taf	13-07-2012 12:02

Re: Just got a warning letter

Quote:

Originally Posted by Taf (Post 35452036)

I had the same communique by email 2 days ago

Hard copy letter arrived today.

shenfrey

13-07-2012 14:46

Re: Just got a warning letter

I'v downloaded more then 20GB in a single day before (Mainly from Steam when Iv done a format) and never had a letter from Virgin. I also download alot everyday, probably <5GB a day. Sometimes Its more, not to often though.

EDIT: I am downloading 16GBs now as we speak, The Witcher 2 from steam.

qasdfdsaq

13-07-2012 18:53

Re: Just got a warning letter

Pfft I used to do 600GB a month

shenfrey

13-07-2012 21:39

Re: Just got a warning letter

I suppose now they have traffic management in place for all packages, its alot easier to get noticed. It was good whilst it lasted.

kwikbreaks

14-07-2012 09:06

Re: Just got a warning letter

It probably depends a lot on when the downloading is done. A while back on 50Mbps the STM would take you down to 12.5Mbps but now on a doubled 50Mbps you can download at 50Mbps all the time which must have a bigger inpact on the puny pipes most areas still have - mine has 5 downstreams or 250Mbps and a single user chewing 20% of that at peak time must be bad news for the other 200+ trying to use the service.

I did one experiment to check if 15:00 - 16:00 really is STM free (it isn't) but for the most part I kick off big downloads just as I'm off to bed.

shenfrey

17-07-2012 19:42

Re: Just got a warning letter

Just for frame of mind, what did the prior 'threatening' letter read?

philipp

19-07-2012 08:50

Re: Just got a warning letter

Quote:

Originally Posted by dex77 (Post 35451853)

OLD WAY's? I thought this was there policy for anyone who goes over there limit!? anyways I'll type the jist of it..

Dear Mr...

WANT A FASTER BROADBAND SERVICE IN THE EVENING? READ ON!

As you may know with Virgin Broadband we don't limit the amount that you can download. However, we've recently noticed an unusually large amount of data being transferred over your broadband connection (daily between mid-day and midnight) at our busiest network time and this may have resulted in your connection being managed under our traffic management policy.

then the letter goes on to giving me a few tips on managing my broadband performance...

1. move 'non time critical' usage to after midnight.
2. Make sure my PC's security is upto date & active.
3 Make sure my wifi is secure
4. Other members of your household eating up your connection.

they elaborate on the points above.

I have no idea how much download is too much so am worried that I might get another letter!..

I see they have timeshifted when you should move your downloads from 9pm to midnight. See http://help.virginmedia.com/system/s...al%20use%20FAQ

by the way, if you hit stm everyday you will break this detrimental usage thing. It could be you are just downloading between these times and thus hitting the letter stage.

Peter_

19-07-2012 09:05

Re: Just got a warning letter

Quote:

Originally Posted by philipp (Post 35454100)

Where exactly does it mention Midnight in that link as I think you have misread it as all it states is the below.

Quote:

What is an acceptable level of usage?

We do not have a defined acceptable usage figure as it depends on whether an individual’s use of their connection is affecting the service of other customers in their local area. All we’re asking is that you think about what’s causing these high levels of traffic between 0900 and 2100 and move that heavy traffic to the off peak period (i.e. to between 2100 and 0900 daily).

30Mb and above

http://www.virginmedia.com/images/ST...ove_400pxB.jpg

20Mb and below
http://www.virginmedia.com/images/ST...low_400pxA.jpg

philipp

19-07-2012 09:30

Re: Just got a warning letter

Quote:

Originally Posted by Peter_ (Post 35454104)

Where exactly does it mention Midnight in that link as I think you have misread it as all it states is the below.

30Mb and above

20Mb and below

It doesn't. But in their warning letters before the original poster and taf it says their peak time is now mid-day to midnight and not 9 to 9.

"As you may know with Virgin Broadband we don't limit the amount that you can download. However, we've recently noticed an unusually large amount of data being transferred over your broadband connection (daily between mid-day and midnight) at our busiest network time and this may have resulted in your connection being managed under our traffic management policy (you can review this policy at virginmedia.com/traffic)."

http://www.cableforum.co.uk/board/35452036-post26.html

So their policies say one thing but their warning letters say another.

Peter_

19-07-2012 09:33

Re: Just got a warning letter

Quote:

Originally Posted by philipp (Post 35454119)

It doesn't. But in their warning letters before the original poster and taf it says their peak time is now mid-day to midnight and not 9 to 9.

As their own site still says 2100 to 0900 the letters are wrong and they would be incorrect in sending any such letters out as they could be sued for doing so or for disconnecting you as that is enough evidence to prove them wrong.

smallclone

19-07-2012 13:34

Re: Just got a warning letter

Quote:

Originally Posted by Milambar (Post 35451847)

In fact, I've already downloaded 32GB today according to the superhub

How do you check this in the superhub settings?

cook1984

24-07-2012 22:52

Re: Just got a warning letter

Quote:

Originally Posted by dex77 (Post 35451853)

As you may know with Virgin Broadband we don't limit the amount that you can download. However, we've recently noticed an unusually large amount of data being transferred over your broadband connection (daily between mid-day and midnight) at our busiest network time and this may have resulted in your connection being managed under our traffic management policy.

Sorry, but LOL! I just had to pick this one up.

"As you may know with Virgin Broadband we don't limit the amount you can download... except when you download stuff, then we limit it. Perhaps you could go on to night shifts and only use your broadband when our poor network can cope."

Virgin will try to put a positive spin on anything. Punished for using your broadband? Sentenced to STM for 5 hours? Yeah!!!

philipp

07-08-2012 10:42

Re: Just got a warning letter

Well I just got one of these emails. I keep my downloads after 9pm onwards aswell and I rarely download anything before this time. I rarely hit stm. I think we did it twice in the last 3 months.

There also give a new link the email http://virginmedia.com/peaktimefaq

So there are now three management pages:

normal stm:

http://help.virginmedia.com/system/s...MER_TYPE=Cable

decremental usage:

http://help.virginmedia.com/system/s...al%20use%20FAQ

peak time use (12-12midnight) (new one):
http://virginmedia.com/peaktimefaq

All times are GMT. The time now is 17:58.

Page 3 of 4

Show 100 post(s) from this thread on one page