Re: SH Just turned Up What should I do?
 

Its usually up to the person making an assertation, to provide the proof to back up their assertation. As you made the assertation, its up to you to provide the proof, not tell people to find your proof for you.

Re: SH Just turned Up What should I do?
 

have a look yourself.

back on topic. OP send the SH back without the letter you got if you want to keep hold of your VMNG.

Re: SH Just turned Up What should I do?
 

Sorry I misread as you saying it's not... apologies.

Re: SH Just turned Up What should I do?
 

no problem

Re: SH Just turned Up What should I do?
 

It's not his to keep!

T&Cs:

E Using our equipment

1.Where we hire equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your home.
2.You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to do the following:
3.Follow the manufacturer's instructions and any other instructions we have given you;
4.Keep the equipment in your home and under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you).
5.Insure any of our equipment against any loss, theft or damage for the full replacement value;
6.Not tamper with disassemble, misuse, neglect or willfully damage our equipment;
7.Not remove, tamper with or cross out any words or labels on our equipment.
8.Take proper care at all times to prevent the loss or theft of our equipment.
9.You agree to tell us immediately about any loss or damage to any part of our equipment. You should do this by contacting our customer services team. You agree that you are responsible for any loss of or damage to the equipment, regardless of how it happens. We will charge you for any loss of or damage to the equipment.
10.If we or you end this agreement, if you decide to disconnect from some of our services, or if you wish to take up an offer to upgrade the equipment we provide to you, you must return the equipment to us or (if we choose) make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost and reasonable recovery costs of the equipment. If we hold any money we may use that money towards the cost of the equipment. If we have supplied you with any additional equipment, we'd encourage you to dispose of it responsibly if you're no longer using it so please contact us for further information about disposing of your additional equipment.

Re: SH Just turned Up What should I do?
 

I must admit, when I was forced to upgrade to the superhub, when I went from 20mbit to 30mbit, the superhub arrived, but no return label for the 256 modem I had was sent.

The advice I was given on here at the time was to just dispose of it. It was only recently that I actually hit it with a hammer, and disposed of it, for over a year that 256 still sat in a "spares box", in case they ever decided to demand it back.

This is the first time that I have ever heard of them actually asking for a modem back. Superhubs - sure, but the first time for a modem.

Re: SH Just turned Up What should I do?
 

good practice.. it should of been happening years ago to avoid the amount of misuse.

Re: SH Just turned Up What should I do?
 

They need the now unobtainable VMNG300 modems as a last resort for persistent customers.

Re: SH Just turned Up What should I do?
 

with respect .... is me advised to ignore the letter until they will come back to him...what is wrong with that....if you worry that is you
eveyone is different...i dont think they will do nothing with out warning so he dont have to worry till then, is a customer

at VM forums few users still use it with the 100mb package

only him got the letter? ... and if only him got the letters why/?? did he done anything???
however at the end maybe is worth it a fight to get the 150 back if they will charge him and if they will charge him they should send him note about it

every one saying (of course which is welcome) his own opinion....maybe some one will say to ask and a solicitor :cool:

i got the most jitter from my SH even in modem mode
http://www.cableforum.co.uk/board/12...odem-mode.html

Re: SH Just turned Up What should I do?
 

OK Guys,

Many thanks for all the comments and suggestions it is appreciated.

I have decided that as I dont want to risk the wrath of VM and as I dont use wireless I am going to risk using the SH in Modem Mode and see what happens

I will send the VMG300 back as requested, and hopefully it may go to someone else that requests one from Virgin

Initial tests of the SH seem OK, with Pings/Speed/Jitter in line with what I was getting from the VMG300 (Luckily I live in an Old Foggey infested area so never have any congestion issues :p:)

https://www.cableforum.co.uk/images/...2012/04/25.png


http://www.pingtest.net/result/61543200.png

Will let you know how it goes!!

Re: SH Just turned Up What should I do?
 

I resemble that remark!

Re: SH Just turned Up What should I do?
 

Well I am 50 in a couple of months, but but most of the OFs round here are 70++++

Re: SH Just turned Up What should I do?
 

I don't resemble that one yet!