Cable Forum - ADSL Can I cancel my virgin media 18 months Phone+broadband contract?

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- - ADSL : Can I cancel my virgin media 18 months Phone+broadband contract? (https://www.cableforum.uk/board/showthread.php?t=33681841)

BenMcr

12-10-2011 11:59

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by kwikbreaks (Post 35314186)

If VM can't support it fully then maybe they should leave the selling of it to others who can?

Where did I say they can't support it fully?

Any ADSL provider that has to work with BT Openreach and/or an LLU network provider is going to similar issues pinning down as to who is responsible.

Sirius

12-10-2011 12:05

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by Tim Deegan (Post 35314131)

Well maybe if VM staff started to complain about the overseas call centres, as well as VM customers, then changes may be made......just a thought.

And what makes you think i have not, because i have.

For those who know me at work i have no problem what so ever raising problems to Senior management when they need to be raised ;)

Tim Deegan

12-10-2011 12:12

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by BenMcr (Post 35314176)

That's because you are looking at the cable sales site. If you put in a postcode that can't get Cable you are directed to this site www.virgin.net/allyours which talks purely about the National products (and where there is no mention of the MBG)

As I detailed earlier Virgin National DO offer a cancellation period, however the timescale is different (up to 10 working days depending on the product ordered) because the technology is different. If a customer with cable cancels a service Virgin can just turn if off themselves. If someone with ADSL cancels after activation then Virgin have to pay BT (and possibly C&W) termination fees

I've just realised that the OP never said if they were a Cable or National customer. I would have thought that most Virgin customers would be Cable.

Kymmy

12-10-2011 12:14

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

The thread prefix is NATIONAL (ADSL)

BenMcr

12-10-2011 12:14

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by Tim Deegan (Post 35314193)

I've just realised that the OP never said if they were a Cable or National customer. I would have thought that most Virgin customers would be Cable.

This bit means I expect it's National:

Quote:

but I am having internet problems since the estimate activation day

Cable customers don't get that

Tim Deegan

12-10-2011 12:16

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by Kymmy (Post 35314196)

The thread prefix is NATIONAL (ADSL)

Yeah sorry, I just read that :erm:

---------- Post added at 11:16 ---------- Previous post was at 11:15 ----------

I don't know if anyone has realised, but the OP has only ever made one post!!!!

Peter_

12-10-2011 12:29

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by Tim Deegan (Post 35314200)

I don't know if anyone has realised, but the OP has only ever made one post!!!!

That happens quite often and we argue about it and they never come back and are oblivious.

kwikbreaks

12-10-2011 12:48

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

He's posted on other boards too. He is clearly very dissatisfied but is only asking if he can bail rather than for help.

Without any clue what issues he has it's difficult to apportion blame as some people just don't want to be helped but it's pretty clear that CS haven't managed to keep him cool and the VN T&C look very poor if you are dissatisfied.

It could even be a shill I suppose but that's unlikely IMO.

Tim Deegan

12-10-2011 12:51

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by kwikbreaks (Post 35314218)

Well legally, from the little the OP has told us, they can bail.

kwikbreaks

12-10-2011 13:05

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

I'm not sure about that. He's entered into a contract and even if the service is faulty he has to give VN time to fix it.

Tim Deegan

12-10-2011 14:56

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by kwikbreaks (Post 35314237)

I'm not sure about that. He's entered into a contract and even if the service is faulty he has to give VN time to fix it.

I mean after 28 days, which is reasonable time.

Peter_

12-10-2011 16:39

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by Tim Deegan (Post 35314222)

Well legally, from the little the OP has told us, they can bail.

We know nothing about his account so we cannot make such a judgement as it could be completely wrong as not everyone posts the truth.

kwikbreaks

12-10-2011 16:44

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by Masque (Post 35314357)

.
.
.
not everyone posts the truth.

:shocked:

Tim Deegan

12-10-2011 16:55

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by Masque (Post 35314357)

We know nothing about his account so we cannot make such a judgement as it could be completely wrong as not everyone posts the truth.

That's why I said "from what they have told us"

Peter_

12-10-2011 17:15

Re: Can I cancel my virgin media 18 months Phone+broadband contract?

Quote:

Originally Posted by Tim Deegan (Post 35314362)

That's why I said "from what they have told us"

So they may not be able to bail.

---------- Post added at 16:15 ---------- Previous post was at 16:14 ----------

Quote:

Originally Posted by kwikbreaks (Post 35314359)

:shocked:

:confused::confused::confused:

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