Re: Has the Indian Call Centre being given the heave ho?
 

It'll probably end up happening anyway, we all know that if VM had their way they'd send everything customer-facing to India.

Re: Has the Indian Call Centre being given the heave ho?
 

If it happens then it is nothing I would be unduly worried about as I have been there before and have the t shirt.

Re: Has the Indian Call Centre being given the heave ho?
 

Looks like you get to keep that T-shirt now :-)

Re: Has the Indian Call Centre being given the heave ho?
 

Not really that one is 10 years old but this will be a new one.

Re: Has the Indian Call Centre being given the heave ho?
 

Perhaps you will need a XXXL now then.:)

Re: Has the Indian Call Centre being given the heave ho?
 

May need one made in Manilla.;)

Re: Has the Indian Call Centre being given the heave ho?
 

:D

Re: Has the Indian Call Centre being given the heave ho?
 

https://www.cableforum.co.uk/images/...2011/10/39.gif

I couldn't find one with an unhappy face for us :(

Re: Has the Indian Call Centre being given the heave ho?
 

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Re: Has the Indian Call Centre being given the heave ho?
 

I fear for my sanity if i have to deal only with the overseas excuse for a call centre,
I have trouble hearing them because i wear a hearing aid, I have trouble understanding them because of there accent, I hate the way they drop the call if you sway from there script or you tell them they are wrong.

The last dealings i had with them was when my modem failed "50Meg on a ambit" they sent a new one in the post and it was a 20 Meg. I confirmed with them twice during the call that they understood i was on 50 Meg but they still fecked it up. I had to go via another team to get it fixed and ended up on a shub (which is now working fine :) )

Re: Has the Indian Call Centre being given the heave ho?
 

How about the pseudo american accent used by Manilla.

Re: Has the Indian Call Centre being given the heave ho?
 

Wheres my gold plated T shirt then.:)

---------- Post added at 11:43 ---------- Previous post was at 11:41 ----------

l dread it when l hear that Manila accent on the other side of the phone as they have no understanding of what you are trying to say to them half the time.:(

Re: Has the Indian Call Centre being given the heave ho?
 

:)

Re: Has the Indian Call Centre being given the heave ho?
 

Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.

That said this thread is potentially interesting as a place for VM employees threatened by closure of Albert Dock to blow off some steam, so I shall subscribe accordingly.

Re: Has the Indian Call Centre being given the heave ho?
 

No its not but comparing UK centres to foreign ones the vast majority of the times is like comparing apples and pears.