Re: My replacement Superhub
 

Thinking about this further, I really don't want to argue about it. After the polar opposite of dealing with the deceit of my initial installer and his supervisor compared to dealing with the CEO's office (read: night and day) I've managed to get exactly what I want from my provider - 300@100.

I'm more than happy with my kit & service so I'll bow out now. I didn't mean to offend anyone and I apologise if I did.

Re: My replacement Superhub
 

Granted, I wouldn't have called it an outright lie, but I would not consider it correct information either.

As above, the CEO's office are there for where process hasn't worked and evidence has proved they can and will do things that are against the standard process. Can not and should not are different things. Saying they cannot when they can and do is clearly incorrect. It may be true that they should not (I do not know) but they evidently do anyway.

Re: My replacement Superhub
 

If we could send out the VMNG300 then I expect we would and I think we would have run out by now if that was the case, so be thankful that you can contact the CEO's office as no one else has ever been able to send out that modem even when it was a stock item.

---------- Post added at 19:11 ---------- Previous post was at 19:06 ----------

If you read my above post maybe you will understand more.

As with all businesses the is a process to follow and we adhere to that if the CEO's office decides to do otherwise that is up to them but it is still wrong to go against the processes.

If someone wants a upgrade the they should get the standard supplied kit and only if they have issues should the be a need to escalate it further to the CEO's office for resolution as to do otherwise makes a mockery of the processes.

Re: My replacement Superhub
 

Well, if I'm honest, it's the same modem that was installed when I took up the 50Mb service at the first opportunity so it was never requested directly from the CEO's office.

As I said previously, I didn't mean to offend you, or any CF mod. If I did, then sorry.

Re: My replacement Superhub
 

I think the wording on your post may have misled people which makes it now rather amusing and made me smile as all you have done is ask for your upgrade to be done on the VMNG300.:D

Re: My replacement Superhub
 

That I did. Didn't mean to mislead anyone with my confused ramblings :)

I have 13 months worth of reasons for not wanting to beta test a new device at my own expense. But I've gone over that in another thread so no need of a repeat.

Re: My replacement Superhub
 

You did mention the configuration file in the post after the one were you said we were wrong about the process looking back but obviously I was concentrating on the other words in the first post.;):D

Re: My replacement Superhub
 

They are the CEO's office. I'd be careful of suggesting what they are doing is wrong.

They seem to be the few VM customer facing staff who actually get things right and make customers happy. If I was in charge of VM I'd be looking into why, and making changes to align the other CS teams to how the CEO's team operate.

Re: My replacement Superhub
 

My choice of language could've been less provocative, admittedly.

Group hug? :angel:

Re: My replacement Superhub
 

Good,I'm glad not to have bang heads together. ;)

Re: My replacement Superhub
 

But the CEO office is the last resort when all other routes have failed. Customers shouldn't just be contacting them at the drop of a hat. That's why they are so good at what they do. They aren't like the regular CS teams at all.

Re: My replacement Superhub
 

:banghead:http://wineberserkers.com/images/smilies/head-bang.gif xD

---------- Post added at 19:56 ---------- Previous post was at 19:55 ----------

Well I agree, but if you have to contact them it means regular CS have failed.

Re: My replacement Superhub
 

I agree. My case & previous service history was unique and it can be backed up by formal complaints to CISAS and the ISPA. Contacting the CEO's office without such extenuating circumstances should be completely discouraged.

Re: My replacement Superhub
 

Exactly, you should try everything possible and have alady had complaints raised and instigated before considering contacting the CEO office. Not just because you want a modem that is no longer produced as you think the superhub might not work great.