Re: Connection dropping, but modem lights remain healthy.
 

Yeah, my connection is working. The drop-outs are temporary and intermittent.

No idea what the rest of what you said means.

Re: Connection dropping, but modem lights remain healthy.
 

it looks like we are both up for getting our bottoms smacked today

I wouldnt worry then dude, as much as a pain in the bum it may be at the moment, if it is just noise on the network which is causing your disconnects (and you can see it by the fact that your upstream is on qpsk which is more noise tollerant that QAM16) it will be fixed shortly.

Re: Connection dropping, but modem lights remain healthy.
 

No! Not suspended AGAIN!!!!:D:D:D:D

Re: Connection dropping, but modem lights remain healthy.
 

Good to know, and thank you for the peace of mind.

How long (realistically) do you think I should give it to work itself out, before considering the dreaded phone call?

Re: Connection dropping, but modem lights remain healthy.
 

i hate to say this dude but it really does vary. Last time it happened to me it took 5 days to sort out but that being said, it didnt bother me at all because my connection still performed 100%. The chances are that they know about it already but if i were you i would give them a call just to make sure because disconnects are a pain in the bum

Re: Connection dropping, but modem lights remain healthy.
 

Theoretically. without being rude,you should not need to ring it in as it shoukld be picked up automatically.

Re: Connection dropping, but modem lights remain healthy.
 

If it is a single user issue then it would be unlikely to be picked up so a phone call is in order.

Re: Connection dropping, but modem lights remain healthy.
 

looks like i was right then :clap:

:LOL:

Re: Connection dropping, but modem lights remain healthy.
 

Quite. Didn't Virgin Media implement "Project Storm" some 9 months ago? A whizz bang monitoring system on all STBs and modems, so that at all times they know exactly what's going on in each locality or indeed at each customer.

Re: Connection dropping, but modem lights remain healthy.
 

Exactly my point. At least you picked up on it!

Re: Connection dropping, but modem lights remain healthy.
 

Just to give you guys a small sample of what the drop-outs look like:

[img]Download Failed (1)[/img]

As you can see, the drop-outs occur in clusters. Coming in, out, in, out, in, out, before stabilizing for what can be several hour periods.

I'll be running the ping montor over the coming days, so I'll have more concrete results to show you then. Hopefully it will give us a better idea of a pattern (if there is one).

Re: Connection dropping, but modem lights remain healthy.
 

But you can be dead sure that none of our VM brothers will have anything useful to say about that.

Re: Connection dropping, but modem lights remain healthy.
 

Well seeming as we still get customers calling in everyday with issues.;)

Re: Connection dropping, but modem lights remain healthy.
 

... instead of you (VM) using the Project Storm database to fix the issue before the customer calls!

Re: Connection dropping, but modem lights remain healthy.
 

Well I would not have a job then.;):D