Re: No rewards old customers
 

Done an upsell to xl broadband but no mention of the hub, no job on PDA, maybe it only applies to QuickStart

Re: No rewards old customers
 

Just been on the phone to see if i could get any incentives to stay on another year and for being a long standing customer,was telewest for years before virgin took over.

I'm currently paying £82.99 for this lot per month:

XXL Broadband
XL TV
XL Phone
V+ Box
V HD Box (HD Activated)

Before ringing i put my package into the build a bundle and it came to £71.50 so i'm paying £11.49 more than its qouted there.

I asked if they could match this price and was flatly refused because when i signed up for the V+ Box back in 07 it was £10 a month whereas now its free.If i paid a one off £65 they would scrap the monthly £10 fee but i said no to that.

Asked if there was anything else they could offer me as a incentive alls i got was the offer of Sky Sports 1 for 1 month i just said no thanks and went.

A tad disappointed.

Re: No rewards old customers
 

are you still paying £10 per month for the v+box if so,
then you pay the £65 and no monthly bill for it saving £10pm .:)

Re: No rewards old customers
 

You'd think all those £10 would mean they have made enough from you and let you have the online price

Re: No rewards old customers
 

i agree ! but if your stuck with the package a £10 saving is better than nowt.
he can always tell them that he going to downgrade to a sd box.
as he already has V HD Box (HD Activated)

Re: No rewards old customers
 

Just got a deal myself . also a long time customer (years out of contract).

My intention first was to ask if they could send me a free router .. apparently not , but the nice lady (english!) said if I upgraded to the 50meg service a wireless N would be thrown in free , they would waive the £40 instalation fee , but there would be a one-off connection charge of £20 .. and my monthly bill would go down by £2!!

I think there is a web page about this deal for existing customers on the Virgin web-site somewhere .. but my bill actually going down was a nice surprise!

The rest of my package btw is standard phone line + free TV with it .. the only downside is being back on a 12 month contract , but that's no real problem for me.

It's being installed tomorrow .. so nice one Virgin! :clap:

Re: No rewards old customers
 

Just been back on the phone and asked how long i had been a customer and its been 17 years then asked what the procedure to leave was.


Was asked why i wanted to leave as i had been a customer for so long and explained the situation i wasnt happy with and they basically bent over backwards for me and apologised for the response i got last week when i called.


I would of been more than happy to have a package for the £71.50 but its now actually £67 so over the moon with that.

Re: No rewards old customers
 

I too have just been on the phone to them and i'm so glad i did call. I won't bore you will all the long story but i'm going to be moving onto this package on the 7th oct.

50Mb free install / free router and wireless dongle.
TV M+
Evening/weekend phone pack

Total approx £55.19pm

I am currently on..

20Mb
TV XL
Evening/weekend phone pack

Total approx £59.50

So i'm dropping the tv pack down to the lowest but i'm not too bothererd about that as i don't watch much tv anyway. So i'm getting much faster broadband(and hopefully soon a much higher upload) for about £4 less per month than i'm currently paying.. woohoo !!!

A massive hug goes out to the ladies in retentions who sorted out all my problems today.. thanks girls you're the best !!!

Re: No rewards old customers
 

I've been a customer since the days of Nynex and Cable & Wireless. Earlier this year I upgraded from 20Mb BB to 50 Mb BB and was told that I would get a new Modem, a Router and a USB wireless thingy for use with a laptop or whatever.

I received the Modem and Router but have never received the USB wireless thingy. I've phoned up several times to try and get this sorted, and each time I'm passed from pillar to post, and promised that I would receive it in the post with 5 working days. Last time I phoned about this was about a month ago, and guess what? Still no USB wireless thingy!! How can these customer service personnel tell such blatant lies all the time.

Anyone here know who or what department I should contact to get this sorted please, as I'm getting a bit annoyed with the bull crap promises with no result forthcoming.

I've been a reasonably happy customer for may years now, but this particular situation is getting beyond a joke.

50Mb BB
V+ Box
M+ TV
Phone (Landline which I don't use))
Virgin Mobile

Re: No rewards old customers
 

I bet you'll get the wireless 'thingy' and then leave it in a drawer. Most folk don't use it :)

Re: No rewards old customers
 

I never recieved my wireless adapter when i had 50mb put in over a year ago and whilst on the phone to retentions a week ago i mentioned this and was told one would be sent out so hopefully i'll get it soon.

Re: No rewards old customers
 

I'm not most folk, and I need it, thanks.

Re: No rewards old customers
 

I find that it is mainly PC users that use the adaptor and some even next to the modem.:erm:;)

Re: No rewards old customers
 

No problem

---------- Post added at 11:02 ---------- Previous post was at 11:01 ----------

http://cgi.ebay.co.uk/D-LINK-DIR-615...item1e5e66c85b

If find they sometimes go here too! :)

Re: No rewards old customers
 

Cant say I've never plugged my D-Link in and set the adapter up just to see the speed from 4 inches away! :angel: