Re: Modem stopped responding 4 times tonight playing WoW
 

I've called them and they've added the MAC address to the account, thanks for letting me know about that Masque, one does wonder why VM don't tell you in a conventional manner down the phone etc.

Re: Modem stopped responding 4 times tonight playing WoW
 

I always tell customers exactly what they need to do when they receive a new modem.
;)
I told you twice in this thread and on the same page.:confused:

Re: Modem stopped responding 4 times tonight playing WoW
 

Conventional manner, how is a person that hasn't visited these boards supposed to know.

Re: Modem stopped responding 4 times tonight playing WoW
 

They are supposed to be told by the agent but failing that the should be a sheet of paper telling you to ring in for the modem to be activated.

If the is nothing then you would then ring in saying the modem is faulty at which point it details would be added to your account and activated.