Originally Posted by Thyroid Help (Post 35069302)

I phoned up retentions to try and wrangle a discount for my father in law, and the customer relation guy was a right arse to me, even bloody shouting at me, telling me, not to interrupt me.......a good way to keep customers huh?

I said I was off to sky for a better deal, they told me I would not find a better deal than VM, listing all the reasons right ot wrong why the competition is inferior to them..

Now whilst what the relations guy is right or wrong how dare he raise his voice to me?

I'm clued up I know what deals other competitors offer, I don't need them rammed down my ear hole,

If VM can offer new customers free 2 months etc why can't they give me a free couple of months, rather than lose me for a at least a year?

I'm not happy at all, I am not above leaving them, no company is above leaving IMO treat your customers right and they will look after you.

I realise Sky customer services is no better if not worse, sky at least try to hold onto it's customers with good retention deals.

as soon as sky offer half price sky world, I'm off.


Yes I wanted a better deal..........is that a crime. Check out money supermarket .com I bet they wouldn't think so

Originally Posted by yorkshireborn (Post 35070461)

i belive wot u say but saying it on ere is like throwing yourself to the dogs

90% of members on ere get down on their prayer mats facing Virgin HQ and pray twice a day for enlightenment and more HD channels.

Originally Posted by martyh (Post 35070171)

The problem is that when someone phones cs ,any cs ,not just VM ,there is usually something wrong ,a billing error ,or a fault maybe ,this usually means that the cs rep is on the wrong end of someones bad mood from the get go ,and believe me some people are naturally rude and arrogant even when being normal ,i deal with people like these every single day ,and before you ask no i don't work for a cs company ,i fit windows for a double glazing company .
A cs rep does not have to put up with people who are rude,abusive and arrogant any more than you or i.

Originally Posted by tvtimes (Post 35070484)

I know what you mean but all i was saying is reps are capable of being short and abusive when unprovoked. The OP said that they were polite yet some on this thread are basically calling them a liar and saying they must of provoked them some how which is not always the case. For all they know the rep could have had a really bad call previously and took it out on the OP.

Originally Posted by Masque (Post 35070537)

Any rep that behaves like that is in the wrong job, because to act in such a way is totally unacceptable and unproffesional so they should be looking elsewhere for a job in a different type of position.

If you have a bad call you go for a coffee or a toilet break and you never take it out on the customer as your manager should give you a reprimand or warning for such conduct.

Originally Posted by tvtimes (Post 35070644)

If only everyone had your attitude mate. Unfortunately I have come across so many jobsworths that have no interest but getting paid. No one is going to leave a paid job in this climate. I bet some have just taken the job purely because its ideal for them with location etc or they just need a job and its hard to get your ideal job at the moment.

Originally Posted by Masque (Post 35070693)

That type of person usually does not last long as they get weeded out or leave before they are pushed.

Originally Posted by tvtimes (Post 35070754)

Maybe at VM they do but not so much from what I've experienced. My local council for instance the amount of jobsworths there is beyond ridiculous.

Originally Posted by Masque (Post 35070756)

I think that 2 words say it all above.:D

Originally Posted by tvtimes (Post 35071053)

That's just an example though everyone can name a company.:D

Originally Posted by Masque (Post 35071153)

As I said above bad call centre agents tend to get weeded out quickly.:D

Originally Posted by tvtimes (Post 35071166)

I'm confused :confused: how can you possibly know that?

Originally Posted by tvtimes (Post 35071166)

I'm confused :confused: how can you possibly know that?

Originally Posted by martyres (Post 35069424)

I think it is about time VM retentions tell anyone threatening to leave to do so.

I have VM for three reasons:

1. I do not want a dish stuck outside my house
2. 50 meg broadband is great value for money.
3. Murdoch needs genuine competition- not going to happen if VM is not profitable. Murdoch has introduced paywalls for the online Sunday Times- sign of what he can do to make even more money if there are no strong competitors- we all end up paying more..