Re: 50Mb user claims FUP invoked
 

On a 768kbps upstream 200GB/month up is good going. Popular webserver!

Re: 50Mb user claims FUP invoked
 

LOL, I didn;t say the upstream was that high ;) but it's not bad for the speed

Re: 50Mb user claims FUP invoked
 

Well Igni, when you consider I have my full music/video collection (legally got but back-ups are somewhat of a grey issue) and I have 3 HDD's 300GB, 350GBx2 and the fact that I have a server in USA where I uploaded a back-up to so that I don't lose them and then downloading the back-up to a removable 1TB drive over a period, then it is not all that impossible.

The reason the last 2 months were heavy is that I had a clear out and needed to start again, not unusual but only happens on rare occasions.

Re: 50Mb user claims FUP invoked
 

Actually they aren't.

I don't think any media rights owner permits copying of their material for any reason at all without express permission. Of course if you wrote to them about every film and every track and they said yes......

Not that I care either way :)

Re: 50Mb user claims FUP invoked
 

I have also received the same kind letter from Virgin titles "Detrimental use of your broadband connection". On XXL 50Mbps. Just checking some stats, and I must have done around 300GB last month, which I can't see that being that high an average.

Seeing as theoretically maxing my connection for a full 30 day month would be around 15820GB of data (only down), I'm using approximately 2% of the total bandwidth available to me. Now, I know it doesn't quite work like that, and there's peak times and all that...but there's a reason I pay for the top tier - so I can download anywhere between 2-10GB/day. My average over the last 6 months is about 150GB/month.

They've been nice enough to ask me to do the bulk of downloading 9pm to 9am, which I should be able to comply with, or at least cap speeds. It's a bit meh though paying for the top tier and getting warnings at this level. Sure if I'd done 100GB+ between 9am to 9pm on one day I'd maybe expect a bit of a notice.

Anyway, life goes on.

Re: 50Mb user claims FUP invoked
 

I am wondering how people use so much, but I guess there are ways, I just don't know them lol

Re: 50Mb user claims FUP invoked
 

About 2 hours of compressed HD content (iTunes, Netflix, etc) runs at about 5-9GB. It's not unreasonable to think that a family could watch that amount per day over the course of a month - in fact, quite easily.

I appreciate not everyone is the same, but all I'm saying, is that someone fitting that profile is going to pay for a premium broadband package, and find it hard to understand why their usage is considered unacceptable/detrimental.

Re: 50Mb user claims FUP invoked
 

I've done 880GB in a month on 10Mbps before and no letter. In fact I frequently did over 500GB each month and no letter, and I did this for 8 months on the trot, frequently maxing it out for days at a time.

Re: 50Mb user claims FUP invoked
 

150Gb i can understand just when people do 500Gb plus a month is what I meant

Re: 50Mb user claims FUP invoked
 

This one no-one is going to believe, but I swear its true. I am on a 50MB service, during the course of which I was informed that I was one of only 4 in my area! OooO.. anyway

I get a letter stating that I am downloading too much and I am quite surprised. We have 6 PC's here (2 adults and all my kids) and we are all net heavy but dont download using bittorrent. I get asked to move my download times from daytime to after 9pm (when the kids are in bed anyway).. I push and push to complain that I shouldn't be getting these restrictions and the young man on the phone says he can find anything on 'my records'. I get put through to someone else who says that I have downloaded in the last week alone 9GB.

Well well.. anyway I shrug it off and explain that basically youtube, xbox, ps3, PC's all use the bandwidth and I did explain my usage pattern to the sales team who assured me that the 50MB service was unmetered.

I get through to a 3rd person who basically mentions another day in another month where in one day I have done 13GB.. I did explain I don't torrent, but I do use usenet for downloading TV shows (I know I know), was it a usenet transfer. He said he couldn't tell me. They want me to believe they cant tell me which ports were used. I have checked my usenet client and sure enough the total transfer on average is 10GB a week. I do not use bittorrent.

A third person says the other two are 'talking tosh', to tear up the letter and continue (after I volunteered to go down to 2MB and not download).

What the hell? a letter for 9GB. Looks like I will be getting a lot of those letters when the kids break up from school...

Re: 50Mb user claims FUP invoked
 

something is wrong here dude because I download 50-70gb a week with at least 30 coming from usenet and I have never had a letter

Re: 50Mb user claims FUP invoked
 

Ask them to put it in writing what the level is that you have been asked not to exceed

Re: 50Mb user claims FUP invoked
 

I was actually annoyed and angered by the comment when I called the number on the letter. The guy's attitude was 'well you did download 9GB on one day'. My understanding of abusing the service would mean maxing out the connection continuously. Now if they had written a letter in a nice way, requesting I timeshift I would have probably complied, now I think screw them. All it has done is made me regret dumping my last ISP who had absolutely no limit.

I am just pleased I got this letter before I signed up to the TV package, something I will now not be doing.

---------- Post added at 21:46 ---------- Previous post was at 21:44 ----------

They would not tell me because the person on the phone connected to the letter tells me he cannot not will not tell me, upon being put through to various departments I was told about the 9GB. I cannot get the complaint in writing with amounts because that can only be handled by the first guy.

Re: 50Mb user claims FUP invoked
 

i still think it is dodgy dude. I have no probs maxing out my connection and i have downloaded 40gb in 2 hours from newsgroups many a time in the afternoon and I have never had a letter

Re: 50Mb user claims FUP invoked
 

I must admit this is quite lol-worthy really. What VM advertise and what they deliver is typically inconsistent. The headline/sales pitch reads:
But that little number 1 leads you to the AUP which states:


So basically, you have 'unlimited' downloads 'without having to worry' (provided you don't use too much, but we can't tell you how much that is - but hey don't worry)... I'm sorry, but LOL...

EDIT: Oh, and if 9GB a day puts you in the top 0.1% of customers, I'll eat my shorts. :p: