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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Digital Home Support from Virginmedia (https://www.cableforum.uk/board/showthread.php?t=33663945)

bigjock 06-09-2010 07:47
Re: Digital Home Support from Virginmedia
 
Quote:
Originally Posted by rcheeseman (Post 35085732)
I am no longer with the company, but I'll just say that I left for unrelated reasons. I was aware of the radialpoint project and the lack of communication offered to the ex pc help staff - it's just the way BC operate. Why should they care about the CSR's once the project is signed and sealed? They were then surplus to requirements, the idea was that the Glasgow site would have plenty of others as feed. No need to reward those involved. CSR's are disposable, just bums on seats! Like you say, if the face matches...

The takeover of BC should be interesting for those still there. Let's see what the upcoming clearout does. It is long overdue.
Take over of BC? Sounds interesting, any further info?

KenK 06-09-2010 20:30
Re: Digital Home Support from Virginmedia
 
Quote:
Originally Posted by bigjock (Post 35086349)
Take over of BC? Sounds interesting, any further info?
Put "acquires becogent" into the world's/your favourite search engine.

Peter_ 07-09-2010 05:31
Re: Digital Home Support from Virginmedia
 
Quote:
Originally Posted by KenK (Post 35086751)
Put "acquires becogent" into the world's/your favourite search engine.
Teleperformance acquires beCogent

Quote:
Teleperformance has announced the acquisition of 100% of the equity of UK-based beCogent. Based in Scotland, beCogent has recognized expertise and deep experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow and forecasts 2010 revenue of approximately £50 million.

http://www.callcentrehelper.com/tele...gent-12318.htm

VMboy 31-10-2010 20:32
Re: Digital Home Support from Virginmedia
 
My reply to Toto on this closed thread. http://www.cableforum.co.uk/board/35115890-post5.html

I never said it did in the first place!

Stuart 31-10-2010 21:45
Re: Digital Home Support from Virginmedia
 
Personally, I think this is good. Last time I met up with our ex member Marge (who used to do tech support at NTL, then VM), she described to me how a large percentage of the calls she recieved were not for anything cable related at all, but actually faults with the PC attached to the broadband connection.

Obviously, if one of VM's broadband agents is spending time on the phone talking through diagnosing non-related faults on PCs, they are possibly keeping someone with actual cable related problems waiting.

nutellajunkie 02-11-2010 20:08
Re: Digital Home Support from Virginmedia
 
*cough* Linux??? ;) (dont need that rubbish anyway) :P

brimurray 03-11-2010 16:04
Re: Digital Home Support from Virginmedia
 
Quote:
Originally Posted by nutellajunkie (Post 35117011)
*cough* Linux??? ;) (dont need that rubbish anyway) :P
Nice one chum!


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