Re: 50MB Questions
 

Thank you,

So as my post suggests does anyone in or around my area of SK5 (Stockport, Greater Manchester) have or know of any issues with the 50MB service because I want to get to the bottom of this or downgrade back to the 10MB.

Re: 50MB Questions
 

I'm really happy with my BB.

https://www.cableforum.co.uk/images/local/2010/01/2.png

Re: 50MB Questions
 

I'd just like to add that in my experience only the London server at speedtest.net gives consistent results on 50Meg. It is one of my 3 local ones but neither of the other two give consistent results. I believe that not all of their servers are capable of testing consistently at 50Meg.

Re: 50MB Questions
 

Just read on another forum about the RxMER??? and that above 37 & upwards is considerd best.

Since mine is
RxMER
(dB) 36.39 - 36.39 - 36.39 - 36.84

Could this be low enough to have an affect?

Re: 50MB Questions
 

The system is supposed to adjust from 256QAM to 64QAM if RxMER goes too low. Your values are not problematic IMO. Doesn't mean there's nothing else wrong on the circuit, but your signal is stronger than the noise.

Re: 50MB Questions
 

Thanks,

Just thought I'd post these again, do you think its worth asking for an engineer to visit again as the one that came out on Tuesday just got me to run the TCP optimizer.

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 322750000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 9 10 11 12
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -0.49 -0.61 -0.74 -0.15
RxMER
(dB) 36.17 36.17 36.17 36.61
Correctable
Codewords 3 44 1 2
Uncorrectable
Codewords 297 356 911 272


Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 47.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Also do I need to worry about all these messages in the event log?
Cable Modem Event Log
First Time Last Time Priority Description

MOD: LOG SECTION REMOVED. PLease edit out MAC numbers before reposting

Maybe something here is out of the ordinary?
Cable Modem Operation Configuration
General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : O69a1cd95452f1c3c.cm
Primary Downstream Service Flow
SFID : 11021
Max Traffic Rate : 53000000 bps
Max Traffic Burst : 10000 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 11020
Max Traffic Rate : 1750000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 0 bytes
Scheduling Type : Best Effort



All this information does not mean a lot to me so thank you for your input,

Mike

---------- Post added at 16:39 ---------- Previous post was at 15:33 ----------

I've just fired a complaint over to Virgin asking them to look in to my area and speed problems.

As everything is disconnected from my network and the pc runs direct to their new modem I feel the error must be either my modem, the hub/exchange or maybe somewhere in between, I'll post back when I get a response.

Re: 50MB Questions
 

I never had even so much as a reply about my complaint to VM other than the auto response.

Now I just keep having issues with random drop outs...