Re: What else could it be?
 

in responce to emails, no one else in the building are having the issues i am having.

Re: What else could it be?
 

ive now been told.....

I've mailed the area service manager directly to request a joint appointment
by his senior technician and one of the local network engineers to
investigate this matter further. We've referred the issue up to our Network
management centre who are unable to find any issues on the UBR so it must be
the physical network. As soon as we have any reply we'll be back in touch.

I have also informed head office, retensions and tech support that end of october is the cut off point.

If its not fixed then then all my services will go elsewhere.

Re: What else could it be?
 

https://www.cableforum.co.uk/images/...2009/10/63.png

And problems get worse and worse and worse

Will be on stop soon!

Re: What else could it be?
 

Well i think im actually getting somwhere....

The Senior tech and Local Engineer will be here at 1pm tomorrow.

Re: What else could it be?
 

i vote re-pull =D

Re: What else could it be?
 

no engineer has shown up!

Only now my connection has sprung back to life since midnight.

Re: What else could it be?
 

are you sure the engineer didn't go out? he may have plugged you into a different tap port to resolve the problem

Re: What else could it be?
 

the problem isnt resolved tho?

I now have 2 engineers coming tomorrow they now have found my modem seems to lose connection every 4-6hrs from the CMTS!.

Re: What else could it be?
 

The huge thread in virginmedia.support.broadband.cable is quite entertaining too.

One small request, you think you could stop pasting the same logs of loss of downstream sync into the thread, makes it hard to read the to-and-fro comments and I'm sure they get the idea now.

Other than that thank you, it's like watching a Watchdog story in real time :D

Re: What else could it be?
 

its not the same logs so stop talking out of ur backside, ive been asked to feed back all disconnections and thats what im doing. No one asked u to read the thread if u dont want to read it avoid it, easy!

Re: What else could it be?
 

How often do you work?

https://www.cableforum.co.uk/images/...2009/10/33.jpg

Re: What else could it be?
 

i beg ur pardon?

Re: What else could it be?
 

Sorry, it's too amusing not to read, it's almost like Virgin Media's version of Eastenders :)

Between your setting deadlines, threatening to leave, engineer no-shows, tech support kissing your arse, etc, it's pure class. Frustrating as it is I'm sure for you it's a damn good read :D

Re: What else could it be?
 

Right ive been given a TEST! 50mb modem to use for a few days so they can get more stats from my line.

Downloaded a file from VM Game files and it hit 5.6mb/s before falling back and averaging around 4.5mb.

http://www.speedtest.net/result/591730989.png

Re: What else could it be?