Re: Stolen Virgin TV Box
 

I wonder what VM would say if asked about this, I doubt my home contents policy covers someone else's property in my home or even if insurance companies offer this! I can't comply with their T&C.

Re: Stolen Virgin TV Box
 

lmao@that! :D

Re: Stolen Virgin TV Box
 

Home and contents policies do NOT cover other persons property. I found this out when I had a bike stolen from a friends I was visiting. It was taken out of his garage, and the insurers wouldn't pay out, because it wasn't their property.

The only way you could insure a Virgin box, is as a named item, for which we'd have to give proof of its value. Which is impossible to do, because Virgin don't make that information publically available (to the best of my knowlege).

Therefore that term is impossible to comply with.

Re: Stolen Virgin TV Box
 

Now that's a good point, anyone offer any 'real' advice on it :shrug:

Re: Stolen Virgin TV Box
 

Could the VM Box be interpreted as leased to you, for insurance purposes?

Re: Stolen Virgin TV Box
 

Yes - as if you don't return it at the end of the lease you are billed for it as you effectivly take ownership.

This is an insurance company being stubborn. Query it and then refer it to the FSA or insurance ombardsman. They will give in.

Re: Stolen Virgin TV Box
 

Then regretfully they would point out the terms and conditions where they say it's your responsibility to ensure the item is insured.

---------- Post added at 05:51 ---------- Previous post was at 05:49 ----------

I suppose you could use the analogy of a car you have on hire purchase from the manufacturer. It doesn't belong to you until you have paid of all the payments due - but the insurance company do insure it.

Re: Stolen Virgin TV Box
 

Point back to Virgin that unless a dedicated insurance policy is opened for their STBs that the home insurance will not cover it, despite it being fully comp? It's far too restrictive T+Cs that cause problems like this, and it needs to be sorted quick. No company should have to rely on 2 pages (average book size page) of small print for covering their arses.

Re: Stolen Virgin TV Box
 

I will certainly be checking my home insurance policy! If I'm not covered, I will be cancelling my services, as thats completely unacceptible, VM probably know this is the case, but know if they put this in their T&Cs that thats covered their behinds and people must pay...

I know VM own the box and must recoup some costs involved with them, but they must also make things realistic, which is what they've unequivically not done here IMHO.

If we must insure them, then VM must contract an insurance company to provide an STB Insurance Service :)

Re: Stolen Virgin TV Box
 

So maybe they should remove the 'you must insure it' and replace it with 'you must pay to replace it'?

Re: Stolen Virgin TV Box
 

And if you didn't have those terms in the terms and conditions I dare say there would be loads of thefts reported and a huge increase in sales at the car boot sales and on Ebay.

Besides -its no different to a car on hire purchase. The conditions of the HP agreement are that you insure the car fully comprehensive. Does that mean you will all be handing your cars back to the finance companies as the same applies?

Re: Stolen Virgin TV Box
 

Do insurance companies insure something that isn't yours though?

Re: Stolen Virgin TV Box
 

Car insurance companies do, not sure about home contents insurance

Re: Stolen Virgin TV Box
 

That's slightly different in the fact that car insurers insure not the owner but the registered keeper - which can be different to the owner.

Re: Stolen Virgin TV Box
 

But nevertheless, the car doesn't belong to you - but you are covered by the insurance company for loss or damage to it.

What I am trying to point out, that it's not unreasonable for them to ask for it to be insured against loss/damage/theft etc.