Re: £80 set up fee??!!
 

Plus they are swapping the modems so the 20Mb users can be migrated

Re: £80 set up fee??!!
 

Are they? No modem capable of 20Mbit will have any issues on the D3 network in single downstream mode.

Re: £80 set up fee??!!
 

That does not make sense, I *clearly* am prepared to pay for the service....or are you telling me the monthly charge for 50mb is the same as for 20mb? I EXPECT to pay higher monthly charges..no problem...but £80 just to get that privilege is OTT. Also I didnt need the advice about not signing up...as I said I am sticking to 20meg for now.

To be honest even if they had told me the £80 was for the modem itself I might have accepted that. I seem to remember when NTL first introduced cable to Middlesbrough you had the option of buying your own modem...I think I used that option (it was one of the old chunky US Robotics ones...some might remember!). My issue is that the £80 *seems* to be for... basically... nothing...

Re: £80 set up fee??!!
 

As I've posted elsewhere they are swapping out anything apart from 250/255/256 and the 5101E for 20Mbit customers

Re: £80 set up fee??!!
 

I am sorry but they will be swapping out older modems

Re: £80 set up fee??!!
 

Yes, swapping out most Motorolas and dpx100s.
ECP2100s are not being swapped out, not to say they won't in the future.

Re: £80 set up fee??!!
 

I have had 20Mb customers with EPC2100 modems with the flash screen, and we were told if you see a flash screen then we have to replace them, after first checking that one has not already been sent, I hear the record is supposed to be 11 sent to one customer and I have seen 3 sent on one account. [img]Download Failed (1)[/img]

Re: £80 set up fee??!!
 

The only time I've seen the flash for a customer with an EPC2100 is when their previous modem was still on the EQ screen.

Re: £80 set up fee??!!
 

I have had a couple plus a few ringing in to get the new modem added to their account with them on the account, I think it is still a bit hit and miss but that is no surprise.

Re: £80 set up fee??!!
 

Swapping modems sure, though the implication was of swapping out 20Mbit customer modems for DOCSIS 3 modems. That was the bit that confused.

Re: £80 set up fee??!!
 

They just want all 20Mb customers to have the latest kit when they migrate them across.