Re: Slow Speeds in SA1 area of Swansea
 

ive been through this before the last place i lived in and didnt get anywhere till i threatened them. They sent out 3 techs that couldnt find a problem even though i told them that it wasnt my end the problem laid at, and eventually admitted that there had been a UBR problem all along and it had been logged on their system yet no one had told me at all... And it was only going to the ISPA and speaking to someone at the Chief Exects office that got me anywhere and it still took 6 months to sort out.

Re: Slow Speeds in SA1 area of Swansea
 

Chris your linking two separate issues as now being the same. Your other thread is a drop in connection this is for slow speeds.
No wait, you have another thread where you claim you know that you are being managed outside of STM times and it may just possibly be you that VM are targeting.

xEdit
You managed to post before I submitted mine.
Go threaten and complain then Chris, you seem adept at it.

Re: Slow Speeds in SA1 area of Swansea
 

its all part of the same problem.... Its only since my broadband modem started to drop out a few weeks ago that all these problems started to happen so in my opinion its all linked.

The Slow downloads, the modem reboots, the page time outs.

Its all down to the same thing.

Re: Slow Speeds in SA1 area of Swansea
 

You know this or you think this?

Re: Slow Speeds in SA1 area of Swansea
 

i know this from what i am experiencing and tomorrow i intend to ring the chief execs office and have it out with them.

Re: Slow Speeds in SA1 area of Swansea
 

May I suggest writing to the local papers to Chris.

Re: Slow Speeds in SA1 area of Swansea
 

u can think and say what u want, ive been through this procedure before and believe me i will get to the bottom of it and will get it sorted.

Re: Slow Speeds in SA1 area of Swansea
 

Try OFCOM also Chris.
And the Dramatic Society

Re: Slow Speeds in SA1 area of Swansea
 

Good luck with that, the first thing they should do if previous posts here are anything to go by, is to have someone from 2nd line call you to technically troubleshoot the issue.
How will you deal with that given you think they're all lying to you, or are really thick and can't see any issues?

I wonder if the secretary is technically minded.

Re: Slow Speeds in SA1 area of Swansea
 

Getting someone to troubleshoot would be a brilliant start not just saying well we cant find a problem, it must be with ur PC.

---------- Post added at 23:41 ---------- Previous post was at 23:39 ----------

Hi Chris,

Im very sorry about the issues your having regarding your speeds. As part of
the 2nd line support team I would advise against using 3rd party speed
testers to verify your speeds. did you download 2 simultaneous files at the
same time? I have checked the network and cannot see any capacity, or signal
issues at all, everything is ok.

Finally I have checked the power levels on your modem from this end and they
also seem fine.

I am sorry you are having difficulty in establishing a full 20meg connection
but I cannot find any fault which would cause a slow speeds issue at this
time.


--
Kind regards
Paul McFly
VirginMedia Technical Support
http://status2.virginmedia.com/
"Please bottom post when replying to posts."

This is really helpful, one tech says use these testers, other tech says no, and then one leaves it at well im sorry ur not getting what u should be.

Re: Slow Speeds in SA1 area of Swansea
 

Chris you've been here long enough to know everyone slates the speed testers.

The 2nd line guy says "I have checked the network and cannot see any capacity, or signal issues at all, everything is ok."
This means he can see current utilisation and it's not causing concern, he's checked for FEC errors and SNR issues and can't see any problems.
He's remotely checked your modem, we have tools that can tell us how often your modem has been rebooted, whether power levels and such are going outwith accepted levels. He's checked all this and can't see any issues.
What more would you like him to do?

Re: Slow Speeds in SA1 area of Swansea
 

all im trying to say is that this is what happened to me before, i had techs telling me there were no problems, and eventually when i complained to the ISPA i was told there were UBR problems all along and was on record and i should have been told.

Re: Slow Speeds in SA1 area of Swansea
 

Then complain Chris because thats what you ultimately want to do and the build up to you complaining is just added drama.

Re: Slow Speeds in SA1 area of Swansea
 

ive already done so, i have filled in the complaint form at the ISPA, all i want is the level of service i pay for nothing more and nothing else and its what anyone else would want in my place.

---------- Post added at 00:14 ---------- Previous post was at 00:13 ----------

its been going on since the beginning of feburary and its getting worse.

Re: Slow Speeds in SA1 area of Swansea
 

You go girl!

And have you asked "everyone in your place" if thats what they want or is this just a crusade of yours?

/sets phaser to ignore.