Cable Forum - 2 lines not possible !!

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- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 2 lines not possible !! (https://www.cableforum.uk/board/showthread.php?t=33638810)

AmAtoL

17-09-2008 22:42

Re: 2 lines not possible !!

Unfortunately I had to get a BT line installed because they wouldn't give me another line. UK Online is very good actually, but I would've rather just had a second modem.

whydoIneedatech

17-09-2008 22:50

Re: 2 lines not possible !!

Quote:

Originally Posted by popper (Post 34639109)

more assumptions again i see WDINAT, i refer you to
http://www.cableforum.co.uk/board/12...l#post34637237 :rolleyes:

No assumption just fact from an employee, if you use a chipped modem its illegal and Virgin will not add a modem you have purchased from a third party to your account, plus you cannot purchase a modem from Virgin

Oh and the cost of trying to take them to court with the legal team they employ!!

---------- Post added at 21:50 ---------- Previous post was at 21:48 ----------

Quote:

Originally Posted by piggy (Post 34639101)

the student houses are normal propertys and it happens all the time, dont get me wrong i wish it wouldnt it would make my life easier but i checked with the salesman who was door knocking only last week a simple adjustment to the address works everytime.

The main problem with that is your giving someone a bit of hope which in all probability will be snatched away the moment they call sales with the request.

They may possibly get away with it in student land, but in a normal residential street such as mine or almost anybody elses, very doubtful.

Virgin stopped multiple modems back in April/May and if BenMcr reads this he will verify as this is more his line and has posted previously on this issue.

BenMcr

17-09-2008 22:56

Re: 2 lines not possible !!

Quote:

Originally Posted by piggy (Post 34639101)

Ok let me be completely clear on this once and for all. And I asked the Housefiles team in VM to confirm this is correct.

Where ntl have previously set up multiple accounts, even though it is only one address, at the moment these may continue if Sales aren't paying attention. However when these multiple accounts addresses are identifed, the duplicates are being closed. Eventually none of these will exist.

Where there is an address with one account, additional accounts WILL NOT be set up unless it has been split into Flats where each has it's own front door and bathroom (therefore being classed as a seperate dwelling and not houseshare/bedsit)

Even where the address is multiple flats, a new address will only be created after a site survey to confirm serviceability. It would also be verified against the Royal Mail database

The days of 'Oh we'll just create a Room 1' are VERY over!

whydoIneedatech

17-09-2008 22:58

Re: 2 lines not possible !!

Quote:

Originally Posted by BenMcr (Post 34639121)

Ok let me settle this once and for.

Where ntl have previously set up multiple accounts, even though it is only one address, at the moment these may continue. However when these multiple accounts addresses are identifed, the duplicate are being closed. Eventually none of these will exist.

Where there is an address with one account, unless it has been split into Flats where each has it's own front door and bathroom (therefore being classed as a seperate dwelling and not houseshare) additional accounts WILL NOT be set up

Even where the address is multiple flats, a new address will only be created after a site survey to confirm serviceability.

The days of 'Oh we'll just create a Room 1' are VERY over!

Thank you Ben as this is very much more your line of expertise;)

BenMcr

17-09-2008 23:03

Re: 2 lines not possible !!

Quote:

Originally Posted by whydoIneedatech (Post 34639114)

Virgin stopped multiple modems back in April/May and if BenMcr reads this he will verify as this is more his line and has posted previously on this issue.

Neither Virgin or either ntl or telewest ever started multiple modems

It was only due to lax control on ntl's part that allowed multiple modems to be activated in a property. It was never an official product

Fatec

17-09-2008 23:08

Re: 2 lines not possible !!

Quote:

Originally Posted by whydoIneedatech (Post 34639089)

-----------------------------------------------------------------------

If you buy a second hand modem of Ebay then you will be receiving stolen goods, because at all times the modem remains the property of Virginmedia, also the modem will not work as it cannot be added to your account by any one but Virginmedia, and therefore its only use would be as a paperweight.
----------------------------------------------------------

:rolleyes: They will work, still illegal though.

Stopped multiple modems? no they didnt, they did a telnet attack on modems which still had the default login/pass, i still see and know people with 4+modems running (mainly for upload speeds)

popper

17-09-2008 23:37

Re: 2 lines not possible !!

Quote:

Originally Posted by BenMcr (Post 34639121)

Ok let me be completely clear on this once and for all. And I asked the Housefiles team in VM to confirm this is correct.

Where ntl have previously set up multiple accounts, even though it is only one address, at the moment these may continue if Sales aren't paying attention. However when these multiple accounts addresses are identifed, the duplicates are being closed. Eventually none of these will exist.

Where there is an address with one account, additional accounts WILL NOT be set up unless it has been split into Flats where each has it's own front door and bathroom (therefore being classed as a seperate dwelling and not houseshare/bedsit)

Even where the address is multiple flats, a new address will only be created after a site survey to confirm serviceability. It would also be verified against the Royal Mail database

The days of 'Oh we'll just create a Room 1' are VERY over!

so the official Virgin Media stance is currently "incompetence rules the day",
and they are actively going to remove these existing sources of real income eventually.

they are doing this without giving a viable or wanted replacement the paying Virgin Media consumer might want to pay for in its place :rolleyes:

so due to this restated official incompetence policy, ANYONE thats paying Virgin Media for more than one single cable modem BB connection in ANY single property needs to start replacing these cable modems with other viable Broadband options from other vendures As Soon As Possible, or run the risk of loosing their current broadband connection for good.:rolleyes:

dont you think you should be having a very serious word or two with upper management there Ben ? as you seem to realise they are all showing massive incompetence with an official remove the income policy like that.

who in their right minds throws away REAL existing regular core company income for no reason whatsoever ,other than to clean up an accounting database that perhaps cant be expanded to cope due to someone specing it wrong (incompetence)in the first place :shocked:

what incompetent manager speced this newest VM accounting package in the first place and didnt allow for the old never mind any of the new forms of income Vm might want to bill customers for later ?

do the virgin media shareholders know about this incompetence in these high places ?, what do/would they think :rolleyes:

Stuart

17-09-2008 23:45

Re: 2 lines not possible !!

Quote:

Originally Posted by TraxData2 (Post 34639027)

It's because of the new billing system, quite simply it is that advanced it cannot handle or work out 2 different billing setups :rolleyes:

If that were the case, it would not be able to cope with blocks of flats.

Maggy

17-09-2008 23:46

Re: 2 lines not possible !!

What a ridiculous state of affairs...

So to get this straight the only reason that there must be only one connection per household is because of the inability to add more than one connection to the billing account of a residence?

Is that the ONLY reason?Was there some thought that someone might be running a business if more than one connection per residence/household was permitted? :erm:

Fatec

17-09-2008 23:47

Re: 2 lines not possible !!

Quote:

Originally Posted by Stuart C (Post 34639151)

If that were the case, it would not be able to cope with blocks of flats.

Why? different flat numbers, thus different names, thus system is ok.

The current setup they have, the system gets very confused when you have 2 names under the same house number and completely screws the bill up :)

popper

18-09-2008 00:17

Re: 2 lines not possible !!

Quote:

Originally Posted by TraxData2 (Post 34639153)

LOL the logic of the wrongly speced accounting system screws up, so loosing income now and again , to be reclaimed later perhaps.

so some incompetent comes along and his/her logic screws up so loosing income for Good every single month... never to be seen again as VM wount give you more than one single modem for any price :angel:

---------- Post added at 23:17 ---------- Previous post was at 23:14 ----------

Quote:

Originally Posted by BenMcr (Post 34639128)

Neither Virgin or either ntl or telewest ever started multiple modems

It was only due to lax control on ntl's part that allowed multiple modems to be activated in a property. It was never an official product

OC what you call lax control , NTL might have called it making more real official profit

Fatec

18-09-2008 00:18

Re: 2 lines not possible !!

Quote:

Originally Posted by popper (Post 34639169)

LOL the logic of the wrongly speced accounting system screws up, so loosing income now and again.

so some incompetent comes along and his/her logic screws up so loosing income for Good every single month... :angel:

---------- Post added at 23:17 ---------- Previous post was at 23:14 ----------

OC what you call lax control , NTL might have called it making more real official profit

Ironically the old system have no problem with it.

This new system is supposed to be "improved" :D

BenMcr

18-09-2008 00:26

Re: 2 lines not possible !!

Quote:

Originally Posted by popper (Post 34639149)

Ok, obviously I wasn't clear enough.

Where duplicate accounts are identified THAT ARE NOT ACTIVE, they will be closed. Active accounts will not be closed.

---------- Post added at 23:26 ---------- Previous post was at 23:26 ----------

Quote:

Originally Posted by TraxData2 (Post 34639175)

Ironically the old system have no problem with it.

The new system has no problem with it either.

Fatec

18-09-2008 00:31

Re: 2 lines not possible !!

Quote:

Originally Posted by BenMcr (Post 34639180)

The new system has no problem with it either.

That's funny, as i know a few who still have 2 connections under one household and the new billing system constantly screws it up :p:

BenMcr

18-09-2008 00:34

Re: 2 lines not possible !!

As I have already said, I am not against Virgin offering more than one modem per account. But it has to be consistent, and all support, sales, install and cutomer staff trained on it.

The number of times when it was done unofficially on ntl, install engineers would cut services to someone else in the property because they were not expecting two sets of active services

---------- Post added at 23:34 ---------- Previous post was at 23:33 ----------

Quote:

Originally Posted by TraxData2 (Post 34639182)

That's funny, as i know a few who still have 2 connections under one household and the new billing system constantly screws it up :p:

That isn't the billing system screwing it up. It will be agents going 'why are there two broadband accounts, we don't do that, I'll fix it'

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