Re: slow internet speeds
 

Didnt there used to be another number that cost so much a minute, then if it was determined the problem wasnt because of your computer youd get a refund? im sure I used to get through to people in wales most the times I phoned up & the problem was always resolved quickly.

Now it seems whatever time of day I call (151) 9 times out of 10 I get somebody that sounds indian & is no help whatsoever and seems to be reading a script.. before disapearing for 5 mins to talk to their supervisor before returning & saying their equipment has failed... so can I call back in 5 hours or so.

I get the the following every single night I phone up with the same problem as the night before

What lights are on your modem
Lets go into safe mode with networking
How much do you download each day dureing peak hours
Turn your modem off whilst I test the modems signal from my end
You are using a firewall(im not), I need it disabling.
Which torrents do you use daily
Your modem is recieving the full 20mb so its 100% a problem with your pc please get it checked out.
Your looseing 20% packets because your being traffic managed.

Because im somebody that hates being confrontational, or making another persons job hard for them.. I just get on & do all their tests but at the same time I continually explain other people on my UBR/Street are having the exact same problem.

I wish I could just get put through to somebody from wales who listens to me :( & can organise a tech.

Re: slow internet speeds
 

So much for it being fixed :( 20mb line .. straight down to 3mb at 5.45pm. (1.7mb at 6.30)

Edit> Just called VM again & now they are saying everybody on the UBR is going to be affected by abysmal speeds as they can now see a serious problem.

All he could do he said was put it down as a complaint so a customer service person will investigate the problem and contact me within 5 days with any possible solution.

He gave a £37 discount this month & £18 discount next month & apoligised.

He also said to tell my neighbours(fellow vm customers) if possible about the current situation as they will obviously be entitled to the discount too.

So anybody on the cpc*-grim3-0-0-cust***.nott.cable.ntl.com ubr (DN35 7) area needs to call.

Re: slow internet speeds
 

cool might give it a go as the speeds are all over the shot and nowhere near the 20Mb. Currently downloading an Linux ISO from giganews and it is 7.5Mbs jumps to 15.3 (for a second), down to 1.3 for a couple of seconds then down to 735Kbs (for aorund 5 or 6 seconds) then back up to 7.3Mbs.

I have also noticed internet browsing is very slow on most websites, even using the excellent google chrome hasn't really worked.

Re: slow internet speeds
 

My neighbour has been given the same refund £37 for this month & £18 for next month.

What really annoys me is they think the problem is that the UBR is oversubscribed by alot, yet they say even more customers will be added each week and no relief work on the UBR can be carried out until december/january even after the intial tests that they plan to run soon. So its only going to get worse each week :(

They only did relief work on the ubr last August/September aswell for an oversubscription problem.

Re: slow internet speeds
 

You wish those were your pings from home, that's from tools.virginmedia :p:

Re: slow internet speeds
 

Cracking return though;)