Originally Posted by Kymmy (Post 34588695)

The simple fact that Sky supply the software and point out that they will help with the software simply means that Sky will be at fault in the EU's eyes if anything like a botnet happens...

I think that Sky's problem is that they've not detailed the fact that they're offering program support and not a program service... They'll help with any problems arising in the technics of the program but if a botnet gets past it (and a lot will) then it's nothing to do with them or the program...

It's a simple case of EU's not being PC savvy....

I spent most of my working life in Electronics and PC support, I've had problems with EU's trying to comprehend what a right click was, I've had to explain that pressing the power switch on a monitor is not shutting down the PC and most importantly I've had to explain that the only way a PC can be 100% safe from the internet is to cut the modem cable!!!

In this thread Sky did the right thing, they shut off someones service that could have a detrimental effect on others (get them blacklisted), the arguement about the software is really invalid as we all agree that no AV/firewall will 100% stop all attacks...

Kymmy

---------- Post added at 09:42 ---------- Previous post was at 09:38 ----------



Play nice please Colin ;) Don;t make me get my mod hat on :p

Paul's just stating the facts, nothing more and nothing less...

Kymmy

Originally Posted by Chrysalis (Post 34589273)

Ultimately if the EU is trojaned etc. and is then doing things like sending spam, ddos, scanning for other victims then they need to be cutoff, however I think easynet (sky) are doing it the wrong approach they seem to cut people off without any kind of warning or contact first.

Originally Posted by brundles (Post 34589484)

I've been on the receiving end of VM doing the same thing before and although it's not nice I do agree with the reasons for it. You have no way of knowing how long the nasty has been bombarding victims or battering on routers/firewalls for by the time it's spotted. Not to mention how much more it could do if left even for a couple of hours while you try ringing the customer.

In this instance, Sky seem to offer much more help than VM appeared to offer me. Although I didn't need their help as I'd spotted the problem and nailed it down again before VM disconnected me (poxy Wingate opened some ports on an upgrade without telling me) they were only prepared to offer help as far as repeating the scan to my PC with a thumbs up or thumbs down. Anything beyond that and I was on my own. (Sorry - on my own plus their premium rate PC help line!)

Originally Posted by colin-bennett (Post 34589497)

Sorry to hear you had these problems.
How many times you have these type of problems ??
I must be lucky, Been on internet over 9 years now and never ever had such problems.

Originally Posted by colin-bennett (Post 34589467)

Was not this thread about a SKY customer losing their internet.
How did the above from paul help that customer. If it did then I appologise.
If it did nothing to resolve the issue it was of no use to the thread except to put pauls point of view to the fore..
Kymmy please do not be condescending in your comments.

Originally Posted by brundles (Post 34589569)

Once - like I said, it was down to Wingate's upgrade process rather than anything else. At the time I was using the PC as a router - using a normal router would have prevented it so I can pretty much only blame myself.

I still agree with their decision and actions - as frustrating at it was at the time though.

Originally Posted by m419 (Post 34587344)

If you want 20mb broadband the only place to get it Virgin Media unless you live literally next door to a telephone exchange.