Re: 20mb working fine until Friday then Sloooow
 

They don't look to bad at all JH, any chance of you grabbing and posting your modem levels please.

Re: 20mb working fine until Friday then Sloooow
 

I have just tried to log into the mode, a webstar, but i get a "timed out" or something like that.


xocemp, they look great now, but when i use the net during the day (4pm onwards) i get terrible results.

I have to go to work now, but i will look for your repl tomorrow.

jh

Re: 20mb working fine until Friday then Sloooow
 

No probs JH, can you do the same ping and trace when your facing the slow speeds.
Have fun and don't work to hard mate :)

Re: 20mb working fine until Friday then Sloooow
 

Virgin Tech support via news groups are going to bash there manager for me well not bash ask but someone needs bashing.

Re: 20mb working fine until Friday then Sloooow
 

Services are being capped from 4pm -9pm depending who you talk to in tech support

I have been told 5pm to 11pm also, 20mb capped to 4mb

Re: 20mb working fine until Friday then Sloooow
 

http://www.virginmedia.com/help/traffic-management.php


Your information is wrong.

20Mb is reduced to 5Mb.
There are three different times of the day where monitoring is done.
10am - 3pm monitored for downloading
3pm - 8pm monitored for uploading
4pm - 9pm monitored for downloading
M,L and XL all have different limits

I'm not fully up on the trial being conducted in Preston.

Re: 20mb working fine until Friday then Sloooow
 

The trial information is here. The two big differences are the times that it applies, and how long. The threshholds aren't too different, but whatever time you get done it'll revert at eleven o'clock. What I have noticed is the timings for upload suggest you can get traffic managed for upload in just about 1.8 hours, so for the upstream window on weekdays it could kick in at 11:48 AM. Now, it says it'll get released at 23:00, with the maximum time being 10 hours, and since 11:48 is eleven hours and twelve minutes before then that would imply either that the penalty does wear off as it does currently or, and this is not outwith the bounds of possibility, they've done the maths wrong.*

*Or I have. The advantage of anonymity is the freedom to be wildly inaccurate.

Re: 20mb working fine until Friday then Sloooow
 

Nothing back from tech support amazing no squabble from customer services when I rang for a refund.
Speeds all over the place once again.

Re: 20mb working fine until Friday then Sloooow
 

Well been on the retention line asking for a upgrade to 50 meg at £35.00 and not the the £50 that the upgrade wizard gives you.
The bloke hasn't agreed yet he'll talk to another engineer as to why my speed hasn't increased since 50 meg is available. If they can't see why they'll discuss the matter with me.
Next test will he call back???
Oh and virgin was slow it struggled to load there page up which is rather amusing.

Re: 20mb working fine until Friday then Sloooow
 

Plenty of conversations with virgin today.
Retentions failed to call back on my mobile but left voice messages with no call back number which is pretty useless.
Rang them again today and there's work that supposed to be done on the ubr on the 20th of march. How many times have I heard that four so four so thats now five.
I don't believe any work will be done but at least virgin have twitched a little.
Flat refusal to let me upgrade to 50 meg at £35.00 cost so when march the 20th comes and passes and 1 meg on 20 meg continues I shall cancel. This was with a conversation with the complaints dept which hadn't a clue that any work was planned for the area.
At least they could talk to the network team before ringing. left hand and right hand springs to mind.
Loads of trouble in Sheffield yes we know fix it and don't lie to your customers and at least give them a way out after being dishonest.

Re: 20mb working fine until Friday then Sloooow
 

Not the end of day as yet but it doesn't appear to have gone ahead.

Re: 20mb working fine until Friday then Sloooow
 

Well looks like something happened as the up times on my dual wan 2820 show very different times.

Ukonline 248 hrs

Virgin 58hrs

Today I even got 19 meg from speedtest.net and 2235 kb/s constant from Virgin media game servers.

Still the sun is out and it's a very nice day plus mothers day tomorrow so more likely it's due to people being out and not using the service.

Re: 20mb working fine until Friday then Sloooow
 

Still got 20 meg have they actually upgraded???

Re: 20mb working fine until Friday then Sloooow
 

Not sure, my 10Mb/s service is now maxing out at 2Mb, a definite improvement over 300kb/s but still nothing like what I was expecting.

Hopefully it will finally be resolved by the end of the month.

Re: 20mb working fine until Friday then Sloooow
 

I maybe wrong but I don't think 10 meg users are being moved across. So your speed may have increased because you may lost some 20 meg users who've shifted onto the new kit.

Looks like you maybe still on the oversubscribed UBR.

Still got 20 meg right now. if it's still 20 meg tomorrow night that'll be a record.