Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

Why do some of you people always expect VM to do something that NO other company would do?

A 12 month contract is just that - If you leave after 6 months VM more than likely make a loss overall. Its a business not a charity.

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

Some thing not right here.
Any one here who has any knowledge of VM will know C/S or C/S managers do not disc customers who are moving address,!!!!!!

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

You are aware that VM ADSL does not exactly get rave reviews, are you?

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

And they already use application throttling on their ADSL packages.

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

And which ADSL provider does

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

It doesn't seem like I have much choice does it.

---------- Post added at 08:25 ---------- Previous post was at 08:21 ----------

Oh well, guess I'll just have to put up with it.

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

Just curious, why dont you?


---------- Post added at 08:25 ---------- Previous post was at 08:21 ----------

Oh well, guess I'll just have to put up with it.[/QUOTE]

Yea...and they shape you down to 512Kbit/s for a full week during peak hours if you go over a set limit :(

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

I was in a similar situation earlier this year, was into the 2nd month of my 12 month contract when our landlord, decided to sell the property. Uber pain in the rectum time.

Got a quick move, but......the new flats where not cabled up, even though the street was.

First VM customer support, was just wanting me to stump up £250 notes or else. Was rather miffed at that response, especially if i had to pay 125 notes to BT.

One week later, BT said, the line is in, so all we have to do is enable it our end..so no charge...yipeee, Straight forward no probs.

Contacted VM again, to cancel and pay up my Cable contract, new person, then informed me, well you do know you can get Virgin ADSL on your new BT line. They then swapped my package over, NO CHARGE or cancelation fees:) But they did state it is a new 12 month contract. I can live with that, as it saved me 250 notes. Even if i did stop my new contract it would be far less than, paying up my cable one.

So happy bunny time, that I saved money and kept some sort of internet access. Scartchy at times yes,so are most of the standard ADSL firms.

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

I don't have any choice because I can't afford to pay a disconnection fee. As for the application throttling, oh well.

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

I am hoping, in a similar way that DOCSIS 3 will help for cable broadband, the LLU C&W network will help even out the standards ADSL service and make everything better lol

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

Erm no it isn't contracts work both ways, you aren't providing him with the service, we have dealt with this many times before and there is a tried and trusted path to resolve this issue to the satisfaction of the customer, I am busy right now but if no one posts it, I'll find it when I get in later

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

As promised

Additionally

Here is the thread makes interesting reading methinks, :tu: Mr Angry once again, sorely missed imo

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

It does not say that you can't move. It does however say that if you move and don't carry on with services, THEN you have terminated your contract.
Again I direct you to this clause (K2)
---------- Post added at 12:11 ---------- Previous post was at 11:49 ----------

Virgin calculate the disconnection fee to be less (or the same if on a minimum bundle) that the service charges, so is not disproportionate

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

Be does, as do several of the Entanet resellers (I'm currently on Be, was on ADSL24 before that).

Re: Moved house, can't get Virgin, but they won't let me terminate contact
 

This is the unfair bank charges thread, just applied to a different scenario of Virgin Media cancellation.

Just because something is written into a contract, does not mean that it is indeed fair and legal with regard to other legislation. A company may well have had lawyers pour over the contract, but unless it get's tested by a court, they don't really know do they. After all whenever a case goes to court there is usually a winning and loosing lawyer.

Bottom line, most VM customers just roll over when confonted with a big corporation claiming it's lost out.

I reiterate that whilst there may be some charges to pay, they should relate only to the actual losses being incurred by the cancellation, and that in no way should equate to the full unused contract price.

If it did equate Virgin would effectively be saying that they operate at a loss. Oh hang on, maybe that's why there are so many comments about poor network investment, STM and the like :(