Re: Speed and performance issues in the Derby area?
 

Well it seems like a Sunday thing as it's back again. This time I can barely browse the internet it's so slow.

What a waste of money.

Re: Speed and performance issues in the Derby area?
 

Slow here in Burnley, 10meg getting 4-6meg.

Re: Speed and performance issues in the Derby area?
 

I am getting lost packets in the Virginmedia network, no doubt this is the cause of the problem, but when I can finally get virginmedia.com to load up there is nothing in the status report about the issue.

Re: Speed and performance issues in the Derby area?
 

Well, after seemingly recovering, my connection has gone down the toilet today and like IanR, I can barely get pages to load. I called virgin and they told me there is a serious problem in the DE21 and DE24 areas which should be resolved within 24 hours. Would be nice if this was reflected on the service status page.

Re: Speed and performance issues in the Derby area?
 

I rang them up, Derby area is having problems and should be resolved in the next 24hrs. It's taken me nearly all night to register and post this! AFAIK their site isn't updated, it wasn't at 7pm anyway. Nor was their telephone message and the call handler didn't know - however they do know as of around 7pm.

Re: Speed and performance issues in the Derby area?
 

My 20mb in Derby (de24) has been on worse than dialup speeds since Sunday morning. Last night it would connect but got timeout errors everytime. A little better this morning, but still struggling to load even Google. Gave them a ring and went through the usual steps, even though i had told them i had already done them. They then tell me that there is a problem im my area but they will also send my out a new modem?? I have the ntl:250 is there a new version out?

Re: Speed and performance issues in the Derby area?
 

Yeah Ambit 256 (Black VM branded one) you have the blue (NTL branded one)

No difference accept ambit 256 has no USB and is black.

I am in DE22 area my BB was fine last night, ask for a reduction in your bill if your not getting the speeds you are paying for!

I pay £20 for 20MB package

Re: Speed and performance issues in the Derby area?
 

"My 20mb in Derby (de24) has been on worse than dialup speeds since Sunday morning. Last night it would connect but got timeout errors everytime. A little better this morning, but still struggling to load even Google. "


Same here in DE72 ! faults deny there is a problem in Derby !

Re: Speed and performance issues in the Derby area?
 

Mine seems to have come to life in the last 10 minutes. Seems fine now.

Re: Speed and performance issues in the Derby area?
 

damm damm damm the stupid tech guy at virgin has sent a new modem to me and looks like it was just an outage in Derby where i am he could have told me that now i have to wait for the new modem.
What a plonker.

Re: Speed and performance issues in the Derby area?
 

I had terrible problems this morning (DE72) but all seems ok again now .. it has been a bit sh1tty the last few days tbh ...


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