Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

As I read this it makes me so mad, the lack of communication and total neglect of any kind of customer care shows nothing but contempt for the customer and NTL deserve all the criticism they so richly collect. If Richard Branson only knew just what was happening I am sure he would sever all ties with this sorry excuse for a "communications" company, and deservedly so !

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

Thank you fireman328 i could not have put it better myself,

Also just to update the area manager did not call me:( ,

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

Maybe he does look at this sight !

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

That's no surprise.

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

update i phoned ntl this morning and they deleated it all off the system and said they will come out and do my install now on the 4th of jan 2007,

But i just come back from work and have had a Purple ntl card in the door saying they missed me today at 1.30pm are they haveing a joke is there any one here who has contacts at ntl who can help me sort this out please, All i want is my tv drive installed

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

Sums it all up really! :dozey:

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

Do install bookers and the engineers actually communicate with each other, or do they just rely on mind reading techniques?

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

Abysmal service, what more can one say except " has anyone got a number for SKY"

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

You'll find it on their website :)

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

You mean to tell me you don't know about Google :):angel:

:)

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

This is the card they left today at 1.30pm,

[img]Download Failed (1)[/img]


[img]Download Failed (1)[/img]


But i called NTL and customer service put me on hold and came back on after talking to installs and they said there is no record of them sending a engineer to my home today and i must be wrong :erm: :dozey: ,

The only other thing they told me was that the engineer reported the my install on saturday as a NBI,

They said they will now call on the 4/1/07 (next wednesday),

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

NBI = CBBTKDSIWH (Couldn't Be Bothered To Knock Door So I Went Home)

Was going to post a ruder version, but this is a family forum after all :angel:

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

Well it is the 4th January 2007 an i am due a morning AM call today I wonder if the engineer will turn up this time,

I will post back soon,

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

Any luck? :erm:

Re: [Merged]NTL Waste of Time TV Drive Install Didn't Happen
 

Indeed