Re: Staff
 

Sad to see that there's quite a few recently made redundant EX NTL bods on here, especially at this time of year, hope you all find jobs soon if you haven't already.

Re: Staff
 

Cheeky:monkey:,

It's easy for people that hide behind their phones, try dealing with customers face to faceoops:. As Sollp said "Having no cabinet details, Telco faults with no routing details, Telco fault when it's a DTV fault so you can't use lap top to replace faulty STB, booking a fault when it's an account issue, booking a fault because it's the easiest thing to do so the service a tech has the problem of explaining to an angry customer face to face that there is nothing they can do because again it's an account issue, i'm sure i could go on."

It also gripes me when you get sent to a modem fault that clearly isn't. Modem is working fine, then when you get into it it's the customers pc is riddled with Viruses (Not sure of plural there:dunce:), so it was an unnecessary truck roll.

In any case though, it was fun rattling cages for a change:PP:

Re: Staff
 

From Wikipedia:

Re: Staff
 

ex despatch which included installs despatch, faults/networks despatch, telco provisioning, fault diagnostics, quota management, sorting out everyones mistakes, shouting at customer services, shouting at FMC, shouting at FMC some more and explaining for the 10th time that a cracked omni box lid will not cause someone to have an electric shock because water will get in, and it doesn't actuallly warrant calling the on call network tech at 9 at night to fix. We named ourselves the dustbin of NTL. Ah, the gool ole days. Then 2 years ago they decided to make us all redundant, split the department and send the chunks to various far flung corners of the uk, and believe they are still being moved around on a regular basis.

Re: Staff
 

Nah, that was my ex dept Network Surveillance!;)

We would get customers blind transferred through to us every day from CMC & Faults!!

"Dunno what to do with this customer bill query, I know I'll blind transfer him/her to Network Surveillance"

Apart from being very poor customer service, we couldn't help if we wanted to, we didn't have access to those parts of ICMS/Harmony/SMS:Yikes:

The most common one was from Faults "Hello this customers postcode was affected by an Outage on the Pop Up that was closed yesterday...is it still ongoing...?":mad: :disturbd:

Re: Staff
 

does anyone have a phone number for staff accounts?
i have a tv drive install booked for the 27th but am back in work then, i cant email them as im off work until the 27th:D

tried phoning CS who said i need to speak to staff accounts, but there isnt a number:confused: im sure there used to be one, if anyone could PM it, it would be great

Re: Staff
 

They do have an e-mail address and a phone number, shout me if you still need it.

---------- Post added at 17:48 ---------- Previous post was at 17:44 ----------

Soon to be Ex NTL here too, I'm in TP&R as most know it as.. telco provisioning.. I'm not being made redundant, i'm off to pastures new...

Re: Staff
 

"colleague" whatever that means

Re: Staff
 

I work in Customer Relations AKA Disconnections

Re: Staff
 

Boy are you going to get some begging PM's ;)

You know the type "i want everything for nothing or i go to $ky"

Re: Staff
 

Wasting there time, I'm too tight and won't give anything away for nothing unless a customer really deserves it for poor services etc.

Re: Staff
 

Then you get a big :tu: from me just hope there is more like you at your location.

Re: Staff
 

Shouldn't that be $ky? :D

Re: Staff
 

Indeed it should. But lets face it you understood me :).

Edited :LOL:

Re: Staff
 

I was thinking, why would anyone want to go to Reddish/Stockport ;)