Re: NTL...Should of known better
 

Oh dear indeed - Very sorry to see this issue still unresolved. I have passed this on to our contact at ntl.

Re: NTL...Should of known better
 

An update...
Spoke to a very nice young lady this morning who I spoke to last week. She was very apologetic and did seem very suprised that I am still waiting...
Anyway she is going to call me back when she gets to the office. (She was in the car).
However, I have just had a call from the director of fault management at NTL apologising for the "atrocious" service I have recieved...!!!
He assures me that this issue is recieving attention and that his PA is on my case.
Will my faith be restored...?
Will I be able to remove my catheter...? Hehehe.
Will keep you all posted...

Re: NTL...Should of known better
 

Hehe.
Fully up, running and sorted.
As promised.
The chief installation guy was waiting outside for me to get home from work. Closely followed by another highly experienced technician. They sorted both the cable TV and the broadband.
Even had a follow up call from NTL's director of fault management to make sure I was happy with the service...!!!
And have just had a call from the chief installation guy mentioned above also checking I am happy.
Have to say NTL have pulled out all the stops and have really done me proud.
The service I have recieved was excellent. NTL certainly are trying to shake off the image that they have had, and I am more than happy.
Thanks very much to NTL, in particular David, Claire and Ken; and of course to you guys here on the forum for your support.
PT.

Re: NTL...Should of known better
 

This is good news - glad it all sorted for you takisawa. :)

Re: NTL...Should of known better
 

Really pleased it is all sorted for you I hope you enjoy it :D

Re: NTL...Should have known better
 

Glad CF was able to help - and as an added bonus I've altered the name of this thread so it now makes sense ;) :D

Re: NTL...Should have known better
 

Either way, it sounds right Russ.... :confused:

Re: NTL...Should have known better
 

Temporarily dragging this way off-topic, I didn't say anything about how it sounds ;)

"...should of..." is incorrect and does not make sense:

"...should have.." is correct :)

</pedantic mode>

Re: NTL...Should have known better
 

takisawa.. Well done. Hope you are happy.

Re: NTL...Should of known better
 

If only they had taken half as much effort to sort out my problem, maybe I would still have NTL Digital.