Re: ntl: Q4 Results
 

ntl have still lost almost half a billion pounds in the last year, and are losing gradually telephony and TV customers.

The saving grace is the broadband service, at least as far as customer numbers are concerned.

Re: ntl: Q4 Results
 

:rolleyes: There is always one, in fact there always seem to be a lot more than one :rolleyes:

Re: ntl: Q4 Results
 

Given the tough conditions in the Telecomms/TV/Internet markets, and the increasingly levels of competition, those results are bloody brilliant, and are a tribute to what is slowly looking like better management.

The call centre consolidation is now starting to bear fruit...note the number of people recently who said they got through quickly to customer services, and at a busy time too (speed increases).

The company are slowly losing less and less money. In due course this will turn into profit. The services are getting better and better, upgrade work actually takes place now, and customer numbers are increasing rapidly.

Churn is falling overall, but remember they just sacked all the retentions staff and set up a new department in Teesside and Coventry, this has barely been running three months and will take time to bed in and achieve results.

Plus they are getting shot of the scrotes who won't pay their bills. Bravo!

As I said, it's a fantastic set of results overall and I was pleasantly surprised as I expected them to be worse.

Re: ntl: Q4 Results
 

Just wondered...whatever happened to the merger?

Re: ntl: Q4 Results
 

Well, the customers are happy with their new speed (those that have it anyway), the staff are happy now that they have their bonus.
The caps will go away if we all ignore them.

Happy days all round.

Re: ntl: Q4 Results
 

No it is not it is based on the net movement in the subscriber base.

If you start the period with 100 customers, gain 20 customers and lose 20 customers you end the period with 100 customers. However they are not the same customers, only 80 of them are the same. The churn in this example is 20%

I think that means we are both right, but I'm to tired to compute that!

Re: ntl: Q4 Results
 

What you originally said was This should have been Gross customers lost = churn.

In that example you just quoted churn is 22.2222%

Re: ntl: Q4 Results
 

Not sure that's right, round our way I joined seven days before the bonus period ended. I then got seven days worth of bonus, minus tax, which was about enough to buy a six-pack of lager. Happy days are here again.

I know Networks' bonus is related to the number of faults and the fix time for them, which is pretty much directly related to customer satisfaction.

Re: ntl: Q4 Results
 

Results are improving quarter on quarter.

revenues are up, debt is down

Make no mistake. ntl:Eire will be sold.

Cash flow has been focused on and improved, cash will be required to fund any merger.

In regards to bonus, each division had there own targets. None of networks objectives were customer retention or gaining of customers and considering the work people put in every year and the crap payrises we have suffered since Ch11 believe me 4,5,or 6%, or whatever it will be, of your salary is nothing more than the employees deserve.

Re: ntl: Q4 Results
 

Heh I wish it were 4% but none of us 'grunts' are getting over 3%.

Re: ntl: Q4 Results
 

Simon Duffy said "no comment" when asked at the presentation

Re: ntl: Q4 Results
 

:confused:

Re: ntl: Q4 Results
 

Ever had the feeling that either a) someones on a wind up b) it's a newbie who hasn't got a clue c) it's a troll or d) someone is trying to get their post count up.

Place youre bets now :)

edit - I'm going for c by the way

Re: ntl: Q4 Results
 

I was suprised at the bonus considering im fairly new to the company.... far better than a slap round the chops anyway.

Now all they need to do is increase the basic salary... :tu::cool: