Re: NTL Samsung Box - a mind of its own!
 

Hurray just tried Channel 5 (105)

Pre RS errors 57054
POST rs ERRORS4530
snr 23.7
EVENT LOG
LOTS OF NO SIGNAL
ANYONE GOT ANY IDEAS
SAME ON CHANNELS 119 120 (HAS SOMEONE DONE THIS ON PURPOSE)
funny funny

Re: NTL Samsung Box - a mind of its own!
 

When we arranged for a digital upgrade, we also ordered another STB to be installed bringing our total to three. I remember reading in the Terms & Conditions that an account holder (ie One house) would be permitted to have a maximum of 3 STBs installed.

Surely if kzthou has five - service capability may be compromised. I am in know doubt that NTL knew there would be 5 boxes installed and perhaps should have declined install. Then again, this is NTL we're talking about and the people at the top want to make as much money as possible - regardless of the quality of service to the customer.

I think that if I was paying £150 per month for the five boxes and not receiving an acceptable level of service, I'd either uninstall the whole setup and go elsewhere or reduce the number of STBs to three and see if that worked - you'd be saving a few pounds as well, which is a good thing when it comes to NTL. :)

Re: NTL Samsung Box - a mind of its own!
 

Umm, huh :confused:

Re: NTL Samsung Box - a mind of its own!
 

yes , i reckon we are thinking the same , a thread going nowhere :erm:



and :confused: :confused: :confused:


your not getting paranoid are you :disturbd:

Re: NTL Samsung Box - a mind of its own!
 

Yes we have 5 STB's They run off two seperate cables from the cab This is because in effect we are/were two seperate households as my inlaws live in a granny anexe
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you tell me?

Re: NTL Samsung Box - a mind of its own!
 

Ahhh, all is explained!!! Thanks for informing me kzthou!! :)

Re: NTL Samsung Box - a mind of its own!
 

This problem does not stop you watching the channels you subscribe to though, it just means you have to reboot your STB occasionally, seriously alternative provider or stop moaning.

Re: NTL Samsung Box - a mind of its own!
 

As already stated Sky can't give me the same service I just want the service NTL is under contract to provide!
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no still missing channels after re-boot in fact after a lock up and re-boot the box is generally ok but more channels are missing i may be moaning but ntl seem to do nothing! not caring about customers

Re: NTL Samsung Box - a mind of its own!
 

have you looked at the link i provided earlier ;)

Re: NTL Samsung Box - a mind of its own!
 

you mean Product Manager
Mr Vas Agridhiotis
Location: Winnersh
Telephone: 0118 9544764
Mobile:
Fax:
E-mail: vas.agridhiotis@ntl.com

Yes I live 2 miles from The Winnersh NTL centre but talk to people in Swansea o(or maybe the asian sub continent)

Re: NTL Samsung Box - a mind of its own!
 

you got it , or how about contacting your local paper and start bitching onto them , the local rag likes stories like this , there has been quite a few recently around these parts :erm: :D :D :D

Re: NTL Samsung Box - a mind of its own!
 

As far as the intermittant box problem is concerned, you are getting the service they are contracted to supply. As for the rest (the channels that go off) you should report that as a fault.

Re: NTL Samsung Box - a mind of its own!
 

I HAVE REPORTED THE FAULT AT LEAST 7 or 8 TIMES please read all previous parts of the thread
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to be quoted on the NASDAQ index all Computers must be patched with Patches within 48 hrs of release. In my computer environment at work I am expected to have tested and installed any Microsoft patches in 7 days on 400 machines and to have any Updated antivirus definitions instlled oon the same 400 computers within 48 hours
NTL 8 months

Re: NTL Samsung Box - a mind of its own!
 

NTL have not released software to cure the problem so the clock would not have started counting. How long do you think it takes Microsoft to test patches for reported vulnerabilities before they release them? Do Microsoft issue patches within 24 hours of a vulnerability being reported, I think not!!!!!!!

Re: NTL Samsung Box - a mind of its own!
 

But, you are talking there about patches that will have been tested by the suppliers. NTL write their own software, (you, presumably do not write the patches and updates you install) so it would be fairer to compare NTL's release schedules with Microsoft's. Microsoft have been known to release patches up to two months after the problem they patch is revealed, and up until last year, they were still patching NT 4 (which was released in 1994). Funny how they don't seem to be following the NASDAQ rules.

I personally cannot believe that ANY network manager (which you say you are) would be seriously advocating NTL would release software to a network serving tens (or hundreds) of thousands of users without adequate testing and planning.

Still, I will echo what other people have said. If NTL are not providing a reliable service for you, there are alternatives..