Re: cant get ethernet to work
 

Just to backtrack a bit,you have usb cable out,ethernet cable in but it still says unplugged for your enet connection,and the enet light on modem is comming on.

Re: cant get ethernet to work
 

unplugged usb, put ethernet cable in, there is no light coming on for ethernet.

Re: cant get ethernet to work
 

Ok then its either the cable or the ethernet port on modem,if you can get a cable first to try if this fails contact tech support to report a fault with the modem.

Re: cant get ethernet to work
 

one thing I must add is that I have never been able to connect the cablemodem properly with windows xp through usb, it gets to the point where you have to plug usb cable in and gives an error code after xp has loaded drivers, but when I have cancelled installation the internet has run fine, but I have to manually configure outlook express.

Re: cant get ethernet to work
 

Its sounds like you are doing a full reinstall using the ntl installer cd,to be honest I would only use that disc for the drivers nothing else.

Easiest way to reinstall is to load the ntl disc,cancell the install screen then plug the usb cable in and just follow the add hardware wizard.

Re: cant get ethernet to work
 

I think thats what I have had to do because xp just wont run the install disc, I have let the windows hardware wizard install the drivers, would it affect the ethernet connection though?

Re: cant get ethernet to work
 

No usb and enet are 2 completely different connections,I have never come across usb drivers interfering with ethernet,in fact I regularly tell cmr,s to switch from usb to enet without uninstalling any drivers.
The problem you have is network cable unplugged,its not even detecting the cable plugged in,this points more to a hardware failure.

Re: cant get ethernet to work
 

I will post back when I get the cable later, thanks everybody for your time and patience!!

Re: cant get ethernet to work
 

well I feel a complete idiot, the cable I got from ntl was the wrong one, went to a friends house who had just had broadband fitted took one look at his cable and realised I had been plugging the wrong sort of cable in, got a cat 5 cable this morning, put it in, booted windows, switched zonealarm off, and hey presto it's working!, the cable I was using was like telephone wire with two ethernet connections? does ethernet run faster than usb because it seems a lot faster?
____________

thanks to everybody for your help

Re: cant get ethernet to work
 

Try removing the Ethernet controller from the Hardware manager, reboot and let it find it again. This should reinstall the drivers.

If that doesn't do anything, try upgrading the drivers.

Re: cant get ethernet to work
 

Right thats it,I been pulling my hair out with this one whats left of it,you owe me a pint LOL. :D

Glad its all sorted now,I find that ethernet is more stable and less power hungry so it will seem faster.

Re: cant get ethernet to work
 

ha ha lol, will a bottle of hair growth do!!

Re: cant get ethernet to work
 

Thanks for that but I think I am past that stage lol.

Re: cant get ethernet to work
 

I havent read thru all the posts so you may or may not have already been advised this.

If you have an ONBOARD ethernet adapter or internal you may find that it is dissabled on your BIOS

To access your BIOS when your computer is turned on you will see something along these lines "Press DEL to setup" or similar with different keys, usualy F1, DEL, HOME, ESC

If the BIOS is password protected please check with your administrator, Manufacturer, retail store purchased from or friend

Enter the password and check with system settings if the Ethernet adapter or LAN (Local Area network) is active

Be sure to save your settings before exiting the BIOS