Re: Speed Upgrade
 

can anyone else smell that funny smell floating around this thread :Yikes: :D :D

Re: Speed Upgrade
 

What about this?

Maybe somebody higher up? Or a badboy employee doing things he shouldn't, getting favours off other employees?

Re: Speed Upgrade
 

Strange one this, end of this month and no announcement? yeah, ok, (even the last upgrade was offically announced a month in advance).

Even stranger how he says people have been upgraded, If its like the one just gone its done ubr by ubr (Isnt it? :P) And so he could say where has been done (like the first lot last time was up near manchester wasnt it?), Ive got no evidence to disbelieve him, but theres not much to back it up either.

Say what???!!! Thats weird...

Stopped Believing him at this point, how does your modem know what is being downloaded? Im willing to be proved wrong but surely they measure total traffic to your modem (less ntl bg noise etc) rather than the type of info?

I thought the entire point of this is to make the caps hard, and after you reach them the speed is reduced or you are charged more, or something, I dont see the point in informing people of a change to the cap and then not enforcing it :/

Re: Speed Upgrade
 

FYI That dude is talking out of his @rse and I'd strongly suggest that no-one gives him any information of any kind.

384kbps upstream is impossible on the network, regardless of 'tweaking' done by friends, there's no 384k upstream profile on a uBR anywhere.

There are no customers presently upgraded.

All usage would count towards the limit, I know of no exemption for X-Box Live.

No-one can fix a connection then give a discount to someone then quote sales codes. More BS. Connection 'fixing' where the problem isn't on customer's PC is done by an onsite engineer or ntl networks, the people who manage the uBRs, not ntl:home sales/tech support/customer services/retentions/ whatever this guy seems to think he is.

He's simply talking out of his backside throughout.

Re: Speed Upgrade
 

Hi all, new member here. :)

I heard about the speed increase a month or two ago. I had to phone ntl tonight about an ongoing problem we've had with the DTV freezing all the time when going into interactive, and the EPG not having any info on it very often (getting a site visit on Monday).

While I was on the phone I asked about the speed increase. The girl on the phone said she didn't know anything about Broadband and gave me a number to phone broadband support.

I phoned them up and spoke to a guy, asking him when the upgrade would be, and if we had to register for it, or would it happen automatically. He didn't know anything about it (or was playing the innocent). He asked where I'd heard about it, and told him it was all over the net on various forums I visit. I told him what the increases were going to be, but he still reckoned it was new to him.

He went off the phone to speak to someone, while he was away I remembered I'd seen an article on The Register about it. So when he came back on the phone I gave him the url. He said they'd heard nothing about it, and to keep checking the ntlworld website for an announcement when it was official. Although that was a bit confusing, as it was the top man who'd made the announcement in November, so you can't get much more official than that I guess.

I'll be complaining if they try to charge a £25 upgrade fee though. They give new customers plenty of offers (half price for first 3 months and such like), how about looking after existing customers. I've been with them 6yrs now, and spend nearly £1000 a year with them, I'm sure they could waive the fee. Especially as my STB doesn't need upgrading to a Samsung for the upgrade (although I've asked if they can to cure the TV faults, but the woman said it still has faults too), as I have a seperate cable modem, so it's just a case of someone ramping the speed up their end.

We'll have to see if they make 'an announcement', they must be having loads of people phoning up asking about it. Apparently Telewest has already done their upgrades (or are in the process of rolling it out).

Re: Speed Upgrade
 

I have replied in that forum to that steaming pile of BS that guy was telling.

My personal highlight:

Re: Speed Upgrade
 

Nice call, Ig. I bet he doesn't make any more claims of that nature again :D

Re: Speed Upgrade
 

I seriously lack a sense of humour when I see stuff like this. Makes ntl look bad, annoys paying customers when they don't get what they think the company has promised them, and generates more work for 'real' employees answering calls as to why they aren't getting what 'so and so' on a forum told them they would be getting.

Re: Speed Upgrade
 

Its a shame there is not a bovine excreta award :) that guy would win it hands down. :LOL:

Re: Speed Upgrade
 

If ntl got their act together and told people in time, it wouldn't leave customers needing to check forums to find information out. ;)

But that guy was up to something more seedy, he was taking surnames and post codes, he could use that information for a whole host of things, i wish people would be a little bit more cautious, no doubt the people saying it worked, were in on the deal, and he's making money out of their addresses.

Re: Speed Upgrade
 

so if making sure that NTL customers get the right info why don't YOU come clean? see http://www.dslreports.com/forum/rema...5687~mode=flat Are yo in favour of capping and agree with your emploter?

Here http://www.dslreports.com/forum/rema...7116~mode=flat you confirmed that so is that true?
:D :D :angel: :monkey:

Re: Speed Upgrade
 

The problem that some of us have is this. NONE DISCLOSER AGREEMENT. Even if and i repeat if we knew when, where, how , and add a side order of why. We are not allowed to publish it on a public forum until such time as it is officially released by NTL. If we do then its good night Vienna as far as employment goes. I like my job so will not be risking it, I am sure the other employees on this board will mirror what i have just said. :)

Re: Speed Upgrade
 

I am in favour of capping and thought I'd made that quite clear in previous posts here.

Would you mind quoting me in full please:

Key words 'As far as I know' as in I don't know everything or even close to everything, and even if I did know I certainly wouldn't spill it on here or bbr. Simply put I signed and agreed not to, and to do otherwise would threaten my employment.

For what it's worth I have an idea about a number of things to do with the speed increases, none of which I have revealed publicly due to the non-disclosure agreement I have. I will settle at shooting down the BS misinformation, I am not permitted to supply any extra information, sorry.

Re: Speed Upgrade
 

My my, icanadvise, long time no chat - where the devil have you been lately? I hope you have not crawled out of the woodwork to cause trouble by misquoting peeps. ;) Or I-can-advise you to crawl back. :)

Re: Speed Upgrade
 

Nothing in black and white then I assume ;). Only wanted to know when :disturbd: