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-   -   NTL Tech support is in India (https://www.cableforum.uk/board/showthread.php?t=21626)

Graham F 20-12-2004 14:58
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Mark B
Companies who do most of their business in the UK should have call centres in the UK, end of story.
:confused: why should they?

For example football shirts are not made in this country but the main market for Liverpool shirts is in this country, so should they be made in this country?

orangebird 20-12-2004 15:00
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Mark B
You will say that until it's YOUR job that goes down the pan when the jobs move to India.

And people tell me that affected people can get another job. Not if ALL the call centre work ends up in India they can't.

Companies who do most of their business in the UK should have call centres in the UK, end of story.
Soory Mark, but I'm looking at it from an objective point of view. And fyi, I'd love redundancy. :)

Russ 20-12-2004 15:23
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Scooby
:confused: why should they?

For example football shirts are not made in this country but the main market for Liverpool shirts is in this country, so should they be made in this country?
If they were customer facing people then yes they should.

Graham F 20-12-2004 15:29
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Russ D
If they were customer facing people then yes they should.
why?

Robert Atkins 20-12-2004 15:34
Re: NTL Tech support is in India
 
Provided that I can understand their English, I have no problem. Globalization is here to stay. But I agree with Russ cultural differences can be a problem too...

Robert Atkins 20-12-2004 15:37
Re: NTL Tech support is in India
 
Quote:
Originally Posted by orangebird
And fyi, I'd love redundancy. :)
Why?

Graham F 20-12-2004 15:44
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Robert Atkins
Why?
a decent payoff i would of thought, would be high on the list :)

Stuartbe 20-12-2004 17:01
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Mark B
You will say that until it's YOUR job that goes down the pan when the jobs move to India.

And people tell me that affected people can get another job. Not if ALL the call centre work ends up in India they can't.

Companies who do most of their business in the UK should have call centres in the UK, end of story.
:tu: I could not agree more....

Its hard finding any kind of call centre work in this country now !

Why should all of our jobs be sent abroad ? How many jobs have India (for example) shipped over here ?

Russ 20-12-2004 17:35
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Scooby
why?
Because people from the UK are more likely to understand cultural difference, as well as the emphasis on certain words or expression if the customer is making a complaint and wants to feel like he/she is being understood and empathised. For example I don't have much faith in a CSE who says "thank you please" after everything he says, as in the case of one of the idiots I spoke to in 3's CS.

Florence 20-12-2004 18:06
Re: NTL Tech support is in India
 
My reason for this thread was I have phoned twice to tech support while still offline.

The help was none all he said was unplug the modem which we did and already had before phoning. Then he asked what lights was on steady. pwr was the only one steady the others was flashing then having periods of none on. The modem was definately trying to sync.

WE had to repeat everything we said, Everything!!

If an engineer had come out after this test I would have been charged I know he didn't do the tests I have had done before with Swansea.

We had to call back as he said the account isn't flagged for me to deal with it yet its been flagged for years. I have been dealing with the account for years. It was me that arranged the Bb.. :erm: so how is it I suddenly don't have access to deal with it.. :confused:

When hubby called back he had a woman who during the conversation had him repeat everything he said, didn't know where the mac address was, and then asked if we had moved next door also asked if the computer was turned on and working. She told him she couldn't understand his accent and at the end we was no further on. Still offline with a supposed broken modem that is working now..... I still think it was network not modem.
:rant: My husband says > :2up:

Bill C 20-12-2004 18:19
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Mark B
You will say that until it's YOUR job that goes down the pan when the jobs move to India.

And people tell me that affected people can get another job. Not if ALL the call centre work ends up in India they can't.

Companies who do most of their business in the UK should have call centres in the UK, end of story.
Well said Mark :tu:

Chrysalis 20-12-2004 18:25
Re: NTL Tech support is in India
 
I hate it for the following reasons.

1 - It is a uk company and as such uk customers provide them with their profits, so shouldnt we get the benefit of jobs created?

2 - For the reason kit stated communication issues.

3 - Locality, I think someone local is more likely to know issues at hand then someone in an india call centre thousands of miles away, they can communicate between departments much easier and are in the same time zone.

If it is about cost and its the only way NTL claim they can make a profit then they should just increase everyone's bill by £1 a month and move it all back to the uk because I for one think £1 is worth a better service and giving people their jobs back.

Incidently my bank has done this as well and I cant say I am happy about it.

Graham F 20-12-2004 19:10
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Stuartbe
:tu: I could not agree more....

Its hard finding any kind of call centre work in this country now !

Why should all of our jobs be sent abroad ? How many jobs have India (for example) shipped over here ?
You should see my local paper loads of call centre type jobs every week, infact everyone from ntl that i know easily found other call centre work to do when they got made redundant earlier this year!

Russ fair comment - can't argue with you there!

andygrif 20-12-2004 19:40
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Scooby
why?
I think the question that people need to ask themselves is this:

If the SALES line directed me to India would I be as convinced to buy from them?

If the answer is no, then I don't see why customer services (i.e the bit you get to after you've signed up) should be based there either. I would think that it was hypocritical of the company doing it personally.

Stuartbe 20-12-2004 20:56
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Scooby
You should see my local paper loads of call centre type jobs every week, infact everyone from ntl that i know easily found other call centre work to do when they got made redundant earlier this year!

Russ fair comment - can't argue with you there!

I am not sure where you are in the country but around my area you have nil - didly squat !!!


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