Re: I thought I would save some money BUT I was wrong
 

None of our profiles do for various reasons, however if you PM one of the Cable Forum Team they will happily confirm.

There's no rush as I'm not in work til Tuesday anyway.

Re: I thought I would save some money BUT I was wrong
 

Mods will always confirm quite happily, I daresay one will be along in due course anyway.

Re: I thought I would save some money BUT I was wrong
 

specially if we keep bumping the thread - i see Nemesis is logged in......

Re: I thought I would save some money BUT I was wrong
 

***bump***

Re: I thought I would save some money BUT I was wrong
 

I've PMed you, you have been confirmed :Yikes:

Re: I thought I would save some money BUT I was wrong
 

:LOL: Thats it mark they will come and take you away now :LOL:

Re: I thought I would save some money BUT I was wrong
 

I thought I would add I think that this matter is now sorted the original bill has come down to £43.22 from £53.94 it still does not make sence to me but still there you go.

Now for the fun bit during all this I recieved a letter from NTL Payment Centre for the telephone bill, which states that a DD has been refused by the bank and I need to pay the balance of £43.36.
Fun bit you say, when the phone bill arrived in the good old paper format her in doors decided that she would pay it at a paypoint.
After finding this out I contacted CS to point this out and I was told that yes thats ok has the direct DD with your bank has been cancelled this way so with you paying at a paypoint there should be no problems and you DD should be back up for the next bill.
So now I have a £30 charge with my bank for refused DD due to funds did not need to be in there has there should have been no DD until the 30/12/04.
Plus a standard charge from NTL of £2 for administration costs.

So I now have to put this in writing to NTL for the mistake to be corrected....
But in the mean time I have to order a statement from my bank to send with the letter.

At the end of the day thats one problem sorted and now I am back to square one with one CHEERS NTL BILLING/PAYMENTS :td: :td: :td: :td: :td: :td: :td: :td: :td: .

Looks like I will be leaving after all!!!!!!!!!!!!!!!!!

Re: I thought I would save some money BUT I was wrong
 

Just before I send my problem/ complaint off in writing who is the managing director for my area?

Re: I thought I would save some money BUT I was wrong
 

Re: I thought I would save some money BUT I was wrong
 

Thankyou

Re: I thought I would save some money BUT I was wrong
 

Hi all after looking at my bank statements and looking at my broadband bills.
It seems that my bank statements indicate that I was billed for £1.27 when I am sure I should have been billed £37.99 for one of the billing points.

Which then after looking at my broadband bill indicates that the amount of £36.72 is being brought forward. When added to the £1.27 gives £37.99.

So to me this indicates a billing error on NTL's part and not mine.

But after contacting CS they say that an amount of £37.99 was refused by my bank and that this amount was then put back to my bank and failed again and there for has been carried forward onto this latest bill and out of good will that they will reduce my bill by a further £5.

This can not be has the amount carried forward is £36.72 and not £37.99 and my bank and bank statements do not agree with this.........Thanks for the good will though

If it is a billing error why can someone not own up and that will be the end of it. It would have saved me runing round like an head less chicken and posting these posts.

Has for the telephone bill that was paid at a pay point and then NTL tried to direct debit me for it that is being sorted :tu: :tu: :tu:

Happy Hoildays

Re: I thought I would save some money BUT I was wrong
 

Well I thought that I would just mention that the matter is now resolved 100%.

All thanks to a telephone call this evening the result is has follows

Half price telephone line rental for the next 12 months
Half price 750k broadband for the next 3 months
£20 credit due to bank charges

Even though I only got £20 of the £30 bank charges the saving on the phone and broadband sorts the rest.

Many thanks NTL from a :td: to a :tu: and a :handshake from a happy again customer.

Re: I thought I would save some money BUT I was wrong
 

Good to hear - thanks for letting us know :tu:

Re: I thought I would save some money BUT I was wrong
 

Well sorry to bring this one up again but it looks like its not sorted ?

Since I was told that I would get half price telephone line connection charges for 12 months and half price silver service broadband for 3 months I still haven't been presented with a correct broadband bill.

The half price telephone and the £20 credit no problem bills always correct.

But the broadband billing its a joke to say the least.

This month I am told that I will be billed for £33.13 ? after contacting CS I was told that this is made up of £24.99 plus £8.14. Which I asked where or what is the £8.14 and I was told that they did not know so that will be removed from my account?.

On asking about the half price broadband I was told that we will have to bill you for £24.99 and then your account will be credited for £12.50, so that next month you will be billed for £24.99 and then the credit will come off.

Ok thats fare enough but last month (Yes billed incorrectly again) I was told that the person in disconnections that arranged for the price cuts would have to log on to the system to apply the credit to the broadband account.

The day I get a CORRECT bill for the broadband I will run naked round the streets of DERBY with the NTL logo on my ARSE!

But seriously come billing pull your dam finger out :mad: .

I have arranged with BT to have the BT line re-activated next month and I am going to try pipex's 1 meg connection to see how their billing is has I have been told that I can cancel pipex if I am not happy.

Re: I thought I would save some money BUT I was wrong
 

You only have a one month contract with Pipex, but I guarantee you won't want/need to leave. ;)