Re: Does/Did Your ntl Digital STB Lock Up?
 

Hi people....


Mine locks up almost all of the time, any channel etc... However, ive only just gotten round to telephoning Customer services to see if they can get the problem resolved. Hopefully have an engineer coming on the weekend...

Rob

Re: Does/Did Your ntl Digital STB Lock Up?
 

Just thinking about the new VOD and NTL set top boxes.
What happens when you are half way through a film and the box crashes because you paused it or rewound or fast forwarded the movie!?

Painful!

Re: Does/Did Your ntl Digital STB Lock Up?
 

I have had many STB's over the years. All have had problems, in particular the 4000. The 2000 seems more stable and this latest one has been pretty good only needing rebooting occasionally. HOWEVER, I put this down to the fact that it no longer carries the broadband interenet service which is now through a cable modem. This STB has lasted for nearly 2 years now :) , previous ones were as poor as 4 in 3 months.:td:

Re: Does/Did Your ntl Digital STB Lock Up?
 

Ive had 2 boxes in the last 3 years. Both lock up periodically. The most annoying is the Guide that fails or doesn't keep up to date unless it is rebooted. The Fix It screen rarely does. It's interesting that the first thing the engineer explained to me when first installed was how to reboot!!
xtopher

Re: Does/Did Your ntl Digital STB Lock Up?
 

We currently have a Samsung SMT2100c and a reconditioned Di2000 - ancient i know - and of the two the Sammy is, by comparison with the Di4000 it replaced, really stable and almost no lockups apart from the couple of occasions when we've been going too fast on channel change.

The 2000 on the other hand is about as good as a house brick - it needs rebooting practically every other day or so, when it locks up, or won't power to standby, or change channel.....

As the engineer who installed the Sammy said to me, "its not the boxes, but the software thats rubbish" - sums it up really.:D


Me, I'm just waiting to see which gives up first when VOD software is rolled out next year;)

Re: Does/Did Your ntl Digital STB Lock Up?
 

Do you have Broadband through your STB? Mine was really unstable before I switched to a cable modem. With enough complaining, i.e. going through to disconections for terminating ALL services, customer services took over the call. They gave me a free modem, free fitting and 3 months free internet access to keep my custom. Worth going with the stand alone modem as now have very few problems with the STB (Ditv2000 Pace)

Re: Does/Did Your ntl Digital STB Lock Up?
 

I have had the same 2 STB's for almost 4 years, 1000 box occasionally locks up when using interactive, the 2000 series also runs 750k BB and is virtually trouble free.

Re: Does/Did Your ntl Digital STB Lock Up?
 

Re: Does/Did Your ntl Digital STB Lock Up?
 

I've got BB coming through the STB - and it's been absolutely fine... although interactive is a nightmare... so the two are obviously aren't exclusive :)

Re: Does/Did Your ntl Digital STB Lock Up?
 

I have the new beta software and my neither my pace boxes or my samsung box lock up.

Re: Does/Did Your ntl Digital STB Lock Up?
 

I just turned my box on upstairs and it came up with a message saying the box was unstable and needed to be upgraded 'press select to continue'

So I did this and although I can hear it - it's just sitting on a black screen now.

Re: Does/Did Your ntl Digital STB Lock Up?
 

Aah, but it's a stable black screen ;)

Re: Does/Did Your ntl Digital STB Lock Up?
 

I can't argue with that :)

In the end I used the latest upgrade technique - and pulled the plug out and stuck it back in :)

Re: Does/Did Your ntl Digital STB Lock Up?
 

Ok - so the engineer came out and looked at my box.

He put an attenuator(sp?) in as he said my signal was too strong.

But he also told me that to stop my box crashing 'don't push the red button' - 'we don't support it - it doesn't work'

Mind you he did say it was coming soon :)

Re: Does/Did Your ntl Digital STB Lock Up?
 

That would certainly make sense - happens to a lot of people... Sometimes it's all fine when it gets installed, but if a few people unsubscribed it could make it a bit powerful where you are and be in danger of frying the box...

Classic - sometimes the irony goes straight pass these guys :D