Re: Virus message!
 

Here is the contents of the file

Windows 98 IP Configuration
Host Name . . . . . . . . . : BAGPUSS
DNS Servers . . . . . . . . : 212.250.1.6
Node Type . . . . . . . . . : Broadcast
NetBIOS Scope ID. . . . . . :
IP Routing Enabled. . . . . : Yes
WINS Proxy Enabled. . . . . : No
NetBIOS Resolution Uses DNS : No

0 Ethernet adapter :
Description . . . . . . . . : PPP Adapter.
Physical Address. . . . . . : 44-45-53-54-00-00
DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . :
DHCP Server . . . . . . . . : 255.255.255.255
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . :
Lease Expires . . . . . . . :

1 Ethernet adapter :
Description . . . . . . . . : Microsoft TV/Video Connection
Physical Address. . . . . . : 00-00-00-00-00-00
DHCP Enabled. . . . . . . . : No
IP Address. . . . . . . . . : 3.0.0.2
Subnet Mask . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . :
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . :
Lease Expires . . . . . . . :

2 Ethernet adapter :
Description . . . . . . . . : F5D5000, PCI Card/Desktop Network PCI Card
Physical Address. . . . . . : 00-30-BD-1A-C7-C1
DHCP Enabled. . . . . . . . : No
IP Address. . . . . . . . . : 192.168.0.1
Subnet Mask . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . :
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . :
Lease Expires . . . . . . . :

3 Ethernet adapter :
Description . . . . . . . . : ICSHARE Adapter.
Physical Address. . . . . . : 00-02-8A-60-36-A5
DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . : 81.103.***.*** (Mod Edit - have removed ip)
Subnet Mask . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . : 81.103.***.***(My Edit - have removed address)
DHCP Server . . . . . . . . : 62.252.32.20
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . : 08 22 04 10:03:24
Lease Expires . . . . . . . : 08 22 04 10:33:24

Hope this helps

Re: Virus message!
 

It tells us you PC can resolve the name and seems to be able to reach the POP server .. in which case normally one would conclude one of:

1) there's no POP server running on the target machine
2) their firewall is blocking connection attempts to the POP server
3) you have a firewall on your PC which is blocking outbound connection attempts to their POP server
4) you have a firewall blocking the response
5) any other reason I can't think of :)

(4) is extremely unlikely of the rest it's hard to say .. 'fraid right now I'm a bit stumped, not sure what greencreeper was looking for in that ipconfig output, my knowledge of that is limited but I don't see anything amiss.

:confused:

Re: Virus message!
 

Tried turning off firewall but all responses are the same
Thanks for you input

I had thought that someone may have obtained my e-mail password and is using my address, so ntl are blocking access. I have just changed my password so will see if there is any improvement as time goes on, but I'm not holding my breath.

I tried using a different pc to log on to my e-mails and the blocking is also an that machine and IE on that machine has the virus alert page as well now.

Re: Virus message!
 

I was wondering why pop.ntlworld.com resolves to 212.250.1.6 instead of the actual IP address of the pop server which is 62.253.162.50. I've just done a DNS lookup on the 212.250.1.6 address and it resolves to outbreak.ntli.net, which rather suggests you're still in the walled garden and you won't ever leave the garden until NTL let you out. Phone them (again) :)

It's high time NTL dropped the flaming walled garden - causes far more trouble than it solves.

Re: Virus message!
 

NTL are insisting that I still have a virus even though I've run stinger, Avg & panda online virus checker. How can I insist on them releasing me.
I have also been contacted by several people who have sent me e-mails (which I have received using webmail to access my account) but they are being told that they are undeliverable!!

Re: Virus message!
 

it looks as though that is going to be the only way i am afraid , when you ring them ask for a supervisor and see if that helps , or is there an ntl office near you , it might help to knock on the door and see what happens :erm:

Re: Virus message!
 

Agree. Be pushy - threaten to withhold payment. Sounds like they're treating you as yet another muppet user with a virus.

I don't know why NTL staff have such faith in NTL systems :no:

Re: Virus message!
 

Gotcha, didn't consider that. :o

Re: Virus message!
 

Sorry for such a delay getting back to you all. Finally got round to talking to someone with sense at ntl world and it looks like I am out of the walled garden.
greencreeper was correct about the dns address being incorrect. I'll keep my fingers crossed for a few days to make sure it's ok. Thanks to everyone for your help.

Re: Virus message!
 

Glad you got out :D

Re: Virus message!
 

a result in the end , its a shame it took so long :erm:

Re: Virus message!
 

Well I had it sorted for two days then it went completely (no internet connection at all) so contacted NTL again they ended up sending an engineer to check modem. He said the signal was too strong fitted a thingy(forward path attenuator 10db) on the input of the modem. All seems ok again.

Again thanks for all your help.