Cable Forum - Harmony

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Quote:

Originally Posted by JohnM

So does anyone have any new information regarding all of this? :)

Such as, when will we see changes in Glasgow, and will I suddenly have 3 bills? ;)

Oh yes, and does e-billing work with harmony?

I can answer the second of these points.
You will still get as many bills as you currently do. This is because some people with 3 bills have 3 different payment methods, as such they have decided not to merge any billing, a new customer in an area where people traditionally got 3 bills will now get one, but existing customers will stay the same.
But as it is a firmwide application there will not be the problem of an overspill call centre picking up your call but being unable to see your account.

Two or three bills eh, I don't get any and they charged me twice for 8 months for it, then cut me off

Quote:

Originally Posted by SMHarman

I know NTL are not automatically merging accounts due to problems with different payment methods. However, would it be possible to request that NTL manually transfer one account (my telephone calls) onto another account (my TV and line rental) with my explicit instruction? Can somebody in customer service do this if I ring up and ask?

I am in a situation where I have two bills. One (which is paid by Direct Debit and is a fixed amount each month) covers the phone line rental, TV and Broadband rental. The other covers the phone calls and caller display (and varies each month). I pay the latter on the phone by credit card and have previously been told not to bother paying until it gets to £10 and have been doing this happily for the last 4 years.

However, I am now concerned about the new clause in the T&C:
http://www.cableforum.co.uk/board/sh...ad.php?t=42457

Quote:

Originally Posted by NTL

I have made a late payment on my bill; will there be a charge for this?

If your bill remains unpaid in full when the subsequent bill is generated there will be a late payment fee of £10. These charges will become effective on 1st April 2006 and will appear as "Late Payment Fee" on your bill.

I am worried that if I continue paying my telephone bill once it gets to £10 I will be hit by this fee so I will start to pay every month.

It would be easier if I could merge my telephone bill onto my other bill and just pay everything by Direct Debit. It is possible to request this?

The best thing to do in my oppinion anyway is to ring CS and

1. Ask about this charge and if it will affect you
2. If it will, enquire about getting all of your services billed by direct debit

P.S nice year and a half bump :)

Quote:

Originally Posted by Zeph

Thanks! ;)