Re: Caller Line Identity - where is it ?
 

I do exactly this on my NTL line. If I recognise the number as somebody I want to speak to I answer the phone. If the number is withheld, not available or is an obvious company number (0845 etc.) I do not answer the phone and let it ring. If the caller lets it ring long enough (9 out of 10 times it stops after only three or four rings and so is obviously a sales call) they will get through to my voicemail. If they are a legitimate caller they can leave a message asking me to phone them back.

Since installing CallerID and VoiceMail I have not answered ANY unwanted phone calls and honestly cannot see myself being able to live without it.

Re: Caller Line Identity - where is it ?
 

They would only care about it if they thought they could make a profit out of it.

NTL have no duty of service to the customer (unlike BT who do because it is forced on them by OFCOM but wish they did not), however they do have a duty to their shareholders to maximise profits. If their shareholders thought that NTL was not doing this they would have the right to force them to.

I doubt that NTL have been 'got at' in the way you imply. However, as large banks and corporate institutions probably make up 90% of NTL's shareholders they will have been 'got at' to make sure they have the best profit margin.

Re: Caller Line Identity - where is it ?
 

I've just been to ntlhome.com and tried to sign up for Caller Display
It asks for my postcode then goes away to check availability
So far so good
returns with a list of available features - including caller display
So I place an order
Fill in Account number name etc
then asks for banking details for direct debit (eh? I'm an existing customer)
then asks for memorable information passwords etc for configuring my broadband package (eh?.. I'm just adding a telephone feature).
So I give up and ring customer services
Guess what
She tells me Caller Display isn't available in my area
I protest and explain that ntl web page has already told me that it is available
nothing she can do - web page must be wrong she says.

Very Very unhappy customer

Craig :mad: :confused:

Re: Caller Line Identity - where is it ?
 

Never take what the NTL websites say as gospel.

Re: Caller Line Identity - where is it ?
 

Never take what anyone from NTL says as gospel!

Re: Caller Line Identity - where is it ?
 

In theory you should be able to trust the NTL websites, but unfortunately it is a case of "too many chiefs and not enough indians".

Appears that too many people are calling the shots and not enough people to implement what is being said.

Re: Caller Line Identity - where is it ?
 

And if you ever do get them, find out the name of the company calling, their phone number and data protection administrator and report them to TPS. TPS are most happy to respond and deal with the offender, oh and you can report them on-line.

Re: Caller Line Identity - where is it ?
 

Is caller Id avaiable in Stafford? ST16.
Thanks

Re: Caller Line Identity - where is it ?
 

Already been told it is.

Re: Caller Line Identity - where is it ?
 

Last time I checked it wasn't available in Woking and I was told it was unlikely to ever be. I've mentioned it in my complaints before but have been fobbed off :mad:

Do I care about excuses of costs? No.

As a consumer who's paid a fair amount of money for digital phones with caller ID and with no indication they would not work with NTL (even NTL's "services available in your area" leaflet at the time I bought them seemed to indicate it was available), what I want is caller ID, not excuses.

I'm sorry, but arguments about cost don't hold water. In a big telecom company like this there are always going to be certain services that cost more than they'll make money back on. They make the money in other areas instead, and besides, Caller ID isn't being offered free. They are charging for it.

As for "lack of demand", NTL must not be logging the calls they get from customers requesting Caller ID.


By the way, Caller ID uses goes way beyond just screening double glazing salesmen (which can be sorted out with TPS).

Quite often I could use it to screen friends/family. Sometimes someone's calling and you're eating a meal or watching a film and if it's immediate family you might want to take the call, but others could be left to voicemail/answer-phone as you know it's just going to be idle gossip. Okay, you could leave everyone to that, but people are put off by an answer phone and won't leave a message.

A bigger use though is for logging calls. My phones will store a range of numbers from caller ID during the day. 1471 will only tell you the last number. Caller ID would be very handy in this case to check if someone's been trying to contact you (and obviously is put off by the answer phone).

It could also be handy for keeping an eye on burglars who are calling at specific times to check if you're in (if you're a bit paranoid). A phone that logs Caller ID numbers will often log the times.

Re: Caller Line Identity - where is it ?
 

BT 1471/1571 does a lot of this now, callers numbers who left no message etc.

Re: Caller Line Identity - where is it ?
 

Here's a reason why Caller ID/Display is of use...

On BT landlines with Caller Display you can send text (SMS) messages to them!

:shocked:

Try it (if you have a BT caller display phone, or know someone who does).


More info here...

http://www.bt.com/bttext/

If you don't have caller display you get a voice mail message instead, but the display would be much better.

Re: Caller Line Identity - where is it ?
 

You also need "a text compatible phone" as well as caller display and there are not many of these about yet - see http://www.shop.bt.com/icat/smstextp...xtphones_btcom for more details.

Re: Caller Line Identity - where is it ?
 

Only for sending texts from a BT landline. Most caller display phones support receiving them as I understand it and there are loads of them ;)

Re: Caller Line Identity - where is it ?
 

But on BT's site it says:

and

Which I admit is ambiguous but appears to say that you need a text compatible phone to read messages on the screen.