Re: O2 - This is funny!
 

This highlights the stupidity of a system that can allow this to happen.

I've got to join the club as an extremely unhappy o2 customer. I've had my phone (on Cellnet, then BT Cellnet, now o2) for about 12 years now. I've never missed a payment, I upgrade (and commit to another 12 months) every year and I make a reasonable, if not massive, spend every month.

What does this good custom count for? Nothing, zip, nada.

Since demerging from BT, o2's customer service is nothing short of a disgrace. In these times where ntl is even improving, o2 is one of the few companies left that is getting worse every time I have to speak to them.

The problem is not with the network, the services on the network or the cost - it's the billing company of o2 that is utterly incompetant, rude, inneficient and frankly couldn't care less.

In my most recent run-in with them, they had incorrectly billed me for texts sent over three months prior to the bill arriving. I told them this (after about 45 mins in a queue) and they said that they would not refund the money as I had, quote, "too many credits on my account in the last year".

Not that I had asked for any of them, they were just used as a way of getting me off the phone to move on to the next poor sap to insult.

I was told a 'manager' (personally I don't think there are any real ones there - just people pretending to be, three of which I rumlbled as imposters over the next few days of trying to get a call back) would phone back within the hour. Stupid me believed them.

Eventually I said I wanted to cancel my contract, even though this bout has seven months to run - and was told I couldn't! I said I could, and would pay the remainder of the line-rental off in one go if neccessary. I was told I wasn't allowed to do this!

The long and short is I finally got through to someone normal, who confirmed I could cancel, or I could have her as my 'account manager' and she did send me her email address with the promise of sorting any problems out first time. How long before she leaves I wonder?

My partner is also on o2. But she is billed (therefore deals only with) Carphone Warehouse - and has never had a single problem - so maybe this is the way to go.

Re: O2 - This is funny!
 

maybe we should start an o2hell ;)

Re: O2 - This is funny!
 

I was with O2 (still have a Pay as you go sim card with them) on a contract, but left them for a couple of reasons.

First, the network around the Greenwich area (where I work and use my phone most of the time) changed from being excellent to being crap. When I reported this I was told it was possibly my phone (although the same phone was fine on T Mobile in that area).

Second, when I got the phone (Sony Ericsson T68i), I was told MMS was coming soon, and I ordered a phone with GPRS connection. I waited a few months for MMS, and when it was launched on O2, I ordered it. I was told (rudely) that I could not have GPRS and MMS on the same phone, which was odd as the other networks allowed that and O2's advertisements never said you couldn't.

Funnily enough, a couple of months later, I sold the t68i (I was looking to upgrade anyway), cancelled the contract (but bought a PayGo sim and transferred my old number to it), got a P800 on contract with Vodafone and have had no problems, and even have MMS and GPRS with both WAP and Web access.

Re: O2 - This is funny!
 

This is the other problem with O2 reps - if they don't have an answer in front of them, they generally make one up! Of course you can have MMS and GPRS on the same phone - I do, but I guess the moron you spoke to didn't.

Frankly I like the idea of o2hell.com - I'm surprised no-one has done it already. I'll chip in for domain reg!!

Re: O2 - This is funny!
 

lol also they stupid lol get one of there 300x300 sims its supposed to give 300sms and 300wap mins payg sim for a £10 top up every month

cept mine screwed up and was giving me free sms in january even though i last topped it up in december for all i know it still might be

also its got £0 credit yet it still lets me use gprs infact using their wap proxy i can even use HTTP port 80 trafic on my lapptop (no SSL or anything but great for surfing) ud think theyd notice a sim with £0 calling credit had transfered 12mb though the gprs in a day! but they aint cut it off yet and my way of thinking is that they cant try to charge me for GPRS i already used lol as its a PREPAY sim its their reponsbilty to setup their system not mine and i dont care if what im doing is wrong serves them right for the crap c/s they gave me when i was on O2 they make ntls worst look like pros

Re: O2 - This is funny!
 

That's probably becuase GPRS connections were free up until May.

Re: O2 - This is funny!
 

i am with o2, I have an outstanding debt of about 333 pound, they have barred any outgoing calls and gprs (so i cant use mms). Now I've attempted to pay them about 3 times, everytime I get to the end (this is on the phone by the way, my landline bill) they tell me "Our system is currently not quite working properly, can you phone again tomorrow to see if the payment went through?" I think 'sure I don't mind paying to do the same thing daily until your crap system is repaired!' After the 2nd time, I got them to unbar my phone as a 'goodwill guesture' as they put it, I left it about two weeks before I called them and they have now re barred me so I shall be forced to ring them again. cnuts.

Re: O2 - This is funny!
 

what a cnuts ? :pp T Mobile the way to go for me. Excellent service for me.

Re: O2 - This is funny!
 

;) we both know the answer to that question.

Yeah I'm with the online service 30quid line rental 500 sms / 200 anytime mins etc, only been on for about 5 months - I have paid just 50 pound so far so I've ran 383 pounds up so I'm not a bad customer for them, I would change my phone and my contract company if I could now as well :rolleyes:

Re: O2 - This is funny!
 

LOL, their system is useless.

I had the same excuses when I kept ringing them late last year to cancel my original O2 Online contract. "Oh, sorry. The system has gone down again. Try tomorrow..." Then when they finally claimed to have cancelled it, they hadn't. :rolleyes: