Re: A rod for my own back?
 

Agreed. I got 150k BB to save me money with a teenager on MSN nearly every day i would've needed a 2nd line plus dial-up. BB @ £17.99 seems a good deal.
Many posters seem to think that everyone wants/needs top-end speed. I found the jump from 56k to 150k was great and soon to 300k free. Its not all bad is it?!?:erm:

Re: A rod for my own back?
 

I would rate NTL as generally a good company. Yes, I have had some problems but these have been sorted out.

I have had ADSL/Sky and BT and at one point had NTL (Telephone and CATV) and ADSL for the internet and also a telephone line off BT.

After 12 months of having 2mbps ADSL, I decided to get a cable modem fitted and compare to see if it was worth paying the extra to stay with BT for the ADSL. As I was not going to stop the TV and Telephone with NTL as I would not touch Sky again unless I had to. The cable modem service is far better than ADSL. I mean my ping times are around 10-14ms compared with at best 30ms on ADSL. Since getting ADSL 2 years ago I have had 4 suppliers:

Timewarp Internet (512kbps)
Nildram (512kbps)
Mistral (2mbps)
Datanet (2mbps)

Re: A rod for my own back?
 

The few technical problems I had at the start of my Broadband contract were sorted out very quickly and the technical support staff were very friendly and responsive. That's been my experience of NTL, not saying it's that way for everybody.


Going back to the offers at http://www.solo.pipex.net/xtreme-sol...3725c2093092c6 the same package solo 500 is £23.44 whereas it's £24.99 with NTL. Hardly earthshattering savings is it, and not enough reason for to change i'm afraid. :)

Re: A rod for my own back?
 

No cap, no proxies, reliable email-I'd say that was worth the move alone. ;)

Re: A rod for my own back?
 

Re: A rod for my own back?
 

Sorry-I forgot that a download cap, an unreliable email service, & proxies were a good thing....:rolleyes:

Re: A rod for my own back?
 

You should check your wording, NTL do not have any download cap in place. A cap is something which you can't go past. So technically it's only a guideline!

Why do you run a site/work on a site about cable when you are trying to push ADSL?

Re: A rod for my own back?
 

Ok...It's a ''guideline'' that Telewest don't have, a ''guideline'' that Pipex don't have, & a ''guideline'' that most ISPs don't have-now do you see the difference? :)

I'm here to help-however that may come about.

Re: A rod for my own back?
 

Yes Pipex dont have a guideline they just have packages with firm caps. Granted the £5ish a month difference between NTL's service and Pipex's service but you also have to take into account the extra bandwidth (29GB if you follow NTL's guideline) and the extra 88kbps speed.

If you go over Pipex's CAP they charge you £1.95/GB extra you use. NTL do not charge any extra!!!

Re: A rod for my own back?
 

What are you talking about? Do you work for ntl by any chance? :erm:

You are comparing apples to oranges. :dozey:

The Pipex equivalent to ntl's 600k service is the Solo 500-There is no cap/guideline on the Pipex 500k service-so there is no chance whatsoever of Pipex charging you extra for anything on that service. :nono:

Proof here: http://www.solo.pipex.net/xtreme-solutions/

Take a look at the link above, & you will see a big difference to the offerings of ntl....

There is a choice

1) Lower speed BB packages with no "guideline" (unlike ntl)

2) Higher speed BB packages (500k & MB) with no "guideline" (unlike ntl)

ntl's product offering is inferior to that of an equivalent DSL provider-period.

You have no choice with ntl-you have a "guideline" & that's the end of it-& ntl haven't even had the sense to adjust the "guideline" for those on 150k (soon to be 300k) to those on 1MB (soon to be 1.5MB) It's exactly the same. :rolleyes:

What a great offering (not)

Please try to compare like for like in future, & you will soon see that ntl's offering is inferior in every way (no good you having a poor/slow 600k connection thanks to lousy proxies when compared to my rock solid 500k DSL connection is there!?) ;)

Re: A rod for my own back?
 

No I do not work for NTL just read these forums and have to wonder what your problem is. You have either left NTL or got an addition broadband connection off of Pipex. So why do you persistently continue to go on about NTL?



I have worked in the DSL industry in this country for almost 4 years on a technical basis and you obviously never used ADSL when it was first introduced in this country! I just hope you never have a problem with your ADSL connection which involved an engineer coming out because it will make dealing with NTL seem like a walk in the park. At least NTL came out to sort my problems out same or next day. I once didnââ‚ ¬Ã¢â€žÂ¢t have my DSL connection for 2 weeks and no its not a problem because I am a long way from the exchange, Iâ₠¬ÃƒÆ’¢â€žÂ¢m only 1km from the exchange.



I think it was you which brought up regarding Bulldog the other day. If you think NTL's network is slow id like to see what you think when you have a 2mbps line and only get 130kb/sec.

Quote:

so there is no chance whatsoever of Pipex charging you extra for anything on that service.

NTL can not send you a bill for bandwidth you use over the 1gb as they have not outlined a pricing structure and how much you have to pay per GB extra you use, etc!



It will not be long till BT introduces caps on all the DSL services.

Quote:

You are comparing apples to oranges.

How? If we are going to be funny about this then you cant compare Pipex to NTL because NTL offer 88kbps extra speed soon to be 238kbps extra. On the packages we are comparing.

1) They run over completely different setups
2) NTL provides the service all the way and Pipex resell off BT.

The list can go on.......

I was mearly making a comparison between NTLs so called "Capped" service and Pipex's capped service.

NTL has better download speeds and better latency than any ADSL ISP I have ever used!

Re: A rod for my own back?
 

Im very very satisfied with the service I recieve from NTL with my 1Meg line :)

I would recommend it to anyone that lives in Hemel Hempstead Hertfordshire.

Have a few friends on BT and Pipex and they have had nothing but trouble :(

As long as the standard of service stays the same when we get this Speed Increase then I will be a happy chappy.

£3 for a Extra 500k BARGAIN

Re: A rod for my own back?
 

Glad im not the only one!

Re: A rod for my own back?
 

I think you are both making very valid points, there's no quickfire solution, you are happy with what you're happy with and you'll never change people's oppinion unless they have had the same experiences you've had. Aslong as everybody's happy with the service they're getting then that's all that matters ;)

Re: A rod for my own back?
 

Neil, your statements are all forgetting one simple thing, all your lovely terms on pipex are subject to change, (just like ntl), within the next year, (im going to put a bet on this) ALL major adsl and cable providers will cap thier usage EDIT: I mean cap thier main services (as well as thier pitiful basic services) to about 1GB a day (or 15/30GB a month), BT and wanadoo are the first, and the rest will follow, the reason is obvious, profitability, the majority of people go nowhere near 1GB a day (and remember ntl do nothing to you if your usage isnt considered unacceptable), and the people who do are usually doing things they shouldnt.

Once the majority of ISP's see how well BT and wanadoo do with these caps, they will probably follow.

As for the service, well thats down to personal circumstance, when I got ntl installed, the engineer didnt check the power levels (bad move) took 2 days and 4 hours on the phone to get a resolution, but they were always polite (although they assumed i didnt have a clue, which was scary, im a pc technician and am used to talking through problems with people, not the other way around) and refunded my calls and gave me a month free.

Of course not everyone is so lucky, but not everyone gets **** either, so just because some people have bad experiences, dont assume everyone does.