Re: How can i sort this out??
 

Usually for services sold remotely, over the phone, door to door salesman, and I suspect over the internet, there is a cooling off period, required by consumer legislation. After that period then you are deemed to have accepted the contract?

From the T&Cs
So can ntl produce a signed copy of the agreement, otherwise they are in breach of it themselves. Two wrongs don't make a right, and only the lawyers would really be happy in sorting the mess out.

Re: How can i sort this out??
 

Hi, Thanks a lot for all your advice. I only manage t o get on the internet in the morning so by the time it comes around to the following morning there is lots of replys-so thanks again. i will try and adress a few points raised in the last few points.

1) When i asked for the associate package i had to telephone someone in HR telling them what services i wanted, then an engineer just turned up at the house out of the blue (no pre-warning) and installed the service. I remember when i first had NTL as i student i then had to sign a contract with the engineer--a big pink thing if i remember with loads of copies that you kept on. However the engineer just sais as your staff you wont need a contract because you are a member of staff.
2) I have had the service for 8mths.
3) When the second engineer came out he said to me that there was nothing he could do, he could swap it for a third box but this adapter thing would still keep falling off, he said it was a design fault and there was nothing he could do.
4) I left NTL last septemeber and wasnt informed of any prise rises, i just got an increased bill. At that point i suppose i should have cancelled but wasnt aware of the price rise clause.
5) I really need to get rid of this thing soon. I have an ill wife who is trying to watch the TV from the confines of a Sofa and cant keep getting up 8 times a day to switch the bloody thing off.
6) I think the only way i am going to get rid without a huge fuss is with the impending price rises, IF they just increase the price on one of the 3 things ive got can i cancel all of them?? When do the price rises increase?


Thanks All

:mad:

Re: How can i sort this out??
 

Activist3:

A couple of questions:

1. When you say "Aerial", do you mean the lead to the TV from the box, or the cable from the wall to the box? If you mean the lead to the TV, could you use a Scart lead?
2. What type of box have you got (it will say somewhere on the base of the box what model number it is).

Re: How can i sort this out??
 

Hi,
My box is a pace box (?) and on the back left there is a balck rectangular box wchich has 2 aerials going into it, one long white one which i think goes to the box and another black one. I also have a scart lead going from the ntl box to the back of the tv.

Cheers

Re: How can i sort this out??
 

hmmmmm not sure

Re: How can i sort this out??
 

3) When the second engineer came out he said to me that there was nothing he could do, he could swap it for a third box but this adapter thing would still keep falling off, he said it was a design fault and there was nothing he could do.






The above is very interesting, this seems to fall foul of the trade description act, so you should have no probs with a claim under the act.
It's a little like buying a car, the ignition key keeps falling out of the ignition barrel, when you go to the garage where you bought it they tell you, " sorry gov, there aint a lot we can do about that, design fault."
Three words, TRADE DESCRIPTIONS ACT.