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-   -   Premium dial-up without knowledge (https://www.cableforum.uk/board/showthread.php?t=10052)

bob_a_builder 26-04-2004 15:41
Re: Premium dial-up without knowledge
 
http://www.bbc.co.uk/watchdog/advice/internet.shtml

"If youââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ve noticed a premium rate telephone number on your phone bill relating to an internet call you didnââ‚ ¬Ã‹Å“t make, you should contact the premium rate regulator ICSTIS by:

Phone †“ 0800 500212
Email †“ helpline@ICSTIS.org.uk
Website †“ www.icstis.org.uk

If ICSTIS feel it is a complaint they can investigate, they will issue you with a reference number.

You should then go back to your phone network (i.e BT. Telewest) and explain the problem. You should explain that you have a reference number from ICSTIS who are investigating and you should ask them if they would be able to freeze the part of your bill that is in dispute while this investigation is ongoing. ICSTIS cannot insist that your phone network does this. You should pay the remainder of the bill that you owe to the phone company
"

Jason1 26-04-2004 17:44
Re: Premium dial-up without knowledge
 
refer to this page this is the virus you had on your pc that dialed that p rate number. This site tells you how to remove it have had to do it to one of our works computers http://www.sophos.com/virusinfo/anal...ialtop69a.html
Shame bt, ntl telewest etc dont get together and refuse to pay monies made through these dialer viruses to the companies involved as it affects so many of their customers
How to remove virus which you can get just by browsing the internet
Open the search companion on your pc and search for dial/top69-a once its been found delete it also turn of system restore from the my computer, properties, system restore tab, restart your computer turn system restore on and delete all temp cookies and files from your tools, internet options, general tab.

penny 12-10-2004 23:15
Re: Premium dial-up without knowledge
 
All You Out There, Don't Dispair!!

penny 12-10-2004 23:20
Re: Premium dial-up without knowledge
 
ALL YOU OUT THERE, DON'T DISPAIR!;)

We too got stung by the Premium call dial-ups to the tune of £150.00 !
We called NTL and our bank and managed to get a hold of the name of the company which is in Italy.
We wrote to the company demanding our money back as we did not request the use of their premium number and did not knowingly use it.
They replied full of appologies but told us that it wasn't them but someone using their number. Told us to send our bank details and copy of the bill and they would refund our money.
We checked again both with NTL and the bank before giving our details.
Within a week we received a cheque for the full amount!!
Our faith in human nature has been restored!

penny 12-10-2004 23:22
Re: Premium dial-up without knowledge
 
Quote:
Originally Posted by marc
Briefly,

I have just got ntl 150 broadband. I received my phone bill, which is usually around £30, and it was for over £400. ALL of the itemised calls from my 2nd line (old dial-up line) were premium rate service numbers.

I have now discovered that these numbers are all premium dial-up's. I knew nothing of their exsistance until now.

I can only put it down to getting broadband & my wife downloading Hotbar. I have since discovered that hotbar is spy/adware and tried countless times to delete it.

Anyway, getting back to the NTL bill, I feel I am a victim of fraud, my computer, as a result of this software, was dialling these numbers without my knowledge or consent. NTL are saying it's my fault, I should have known about this. I said they should have made me aware of it! verbally when I upgraded from dial-up & also when installing the broadband software.

Let this be a warning to you all, if possible, disconect your phone line from your computer (I use my computer as a fax too).

Let the battle commence....I am complaining to everyone I can, OFCOM, ICSTIS & ISPA.

I will keep you all informed, If anyone has similar experience or can help in anyway that would be great.


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