Re: Pipex have turned completely crap
 

Whoo, I got a reply from Pipex (at last), which asked me if I'd rebooted my PC, and further went on to say that anything over 300k on a 512k connection is "good", they also seem to think that altering my MTU will prevent a complete loss of connection and mentioned that occasional losses are "not worth investigating". Yeah .. they're a GREAT ISP eh?

Re: Pipex have turned completely crap
 

Perhaps they've got the YTS boy in on this? Wow, I hope this isn't indicative of the support I'll get if ever I need it :erm:

Re: Pipex have turned completely crap
 

I genuinely believe it isn't Russ.

Bifta's case is absolutley lame, but it's not the same Pipex I have. :Yikes:

Re: Pipex have turned completely crap
 

Definitely not, I have PIPEX and it been brill since day one. (Touch wood)

Re: Pipex have turned completely crap
 

The other good one was when I had a complete loss of connection the week before last, tried pinging the IP address of some servers I have elsewhere and got nothing, Pipex blamed my DNS settings (which were set correctly for the network connection and set to automatically retrieve them on the router), clearly the difference between an IP and a resolved domain name isn't comprehensible to them. It's all standard format replies, ok, so you'd expect that initially when you report the fault, but for this 'tards to be rolling them out 3 weeks on indicates to me that there is absolutely no level of technical competence with their so called "tech support" people anymore.

Re: Pipex have turned completely crap
 

Plenty of people also had NTL connections which never went wrong, that didn't stop a wealth of protest site's springing up. If you for one minute think that I'm in the minority being unhappy with Pipex, search the ADSLguide forums.

Re: Pipex have turned completely crap
 

I've just tried to discuss the problem with Pipex again, got absolutely nowhere. Spoke to a very helpful chap from Nildram after doing a spot of research on ADSLguide where they appear to be very highly rated and organised a migration to them, admittedly they have a 150 gig cap per month, but I'll never exceed that.

Re: Pipex have turned completely crap
 

More congratulations to Pipex, today my download speed from any site (including Pipex's own speed test) is less than 200kps, yes, they're so great.

Re: Pipex have turned completely crap
 

update, oooh, here's a classic, after queuing for 15 minutes to report the problem, Pipex won't do a thing about it unless I run their speedtest every hour for 24 hours ... useless c**ts.

Re: Pipex have turned completely crap
 

Keep the updates coming in - I'm sorry you're having such bad service, but god, you're funny! :LOL:

Re: Pipex have turned completely crap
 

I've just sent them pings and tracerts to "www.pipex.com"

average packet loss = 50%, average response time = >400ms ... I'm not putting up with a fault for 24 hours just because the mongoloid on the end of the phone couldn't be ar*ed to deal with it, jesus, I'd get a better result from NTL.

Re: Pipex have turned completely crap
 

I have NTL broadband and that been reasonably great too and I know each ISP has good customers and bad. My pipex in my eyes have been great.

Re: Pipex have turned completely crap
 

After the recent sale of Pipex to whoeverthehelltheyare I suspect customer service and technical support are the two things taking a downturn. When I first had Pipex installed it was fantastic, as were the staff I spoke to, it's only in the last 3 or so months that they've become an absolute abomination.

Re: Pipex have turned completely crap
 

Start mentioning ofcom to them :)

Re: Pipex have turned completely crap
 

I suspect that of late, it'll be a bit like someone mentioning Trading Standards to Ebuyer, they just won't give a sh*te. If I get no joy tomorrow I'll won't mention it to them at all, I'll just contact Ofcom, this has been going on for over a month now and Pipex have done nothing whatsoever about it. They've now had trace routes showing packet loss, pings showing packet loss and high latency, several speed tests showing speeds of less than 256k a second and they still won't escalate it to BT.