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-   Virgin & O2 Mobile Service (https://www.cableforum.uk/board/forumdisplay.php?f=93)
-   -   Using my virgin mobile overseas (https://www.cableforum.uk/board/showthread.php?t=33635892)

AndyCambs 02-03-2009 15:55
Re: Using my virgin mobile overseas
 
Update
You do now get charged for unanswered calls abroad which divert to the answerphone - both an incoming and an outgoing call cost:


Quote:
Set your call diverts

  • When someone reaches your voicemail, you get charged the cost of sending the call to the country you're in, and then back to the UK even though they may not leave a message.
  • But you can get around this - just set your phone to 'divert all calls' to voicemail.
  • However, this does mean that you won't get any incoming calls.

gazzae 02-03-2009 16:00
Re: Using my virgin mobile overseas
 
Quote:
Originally Posted by AndyCambs (Post 34743523)
Update
You do now get charged for unanswered calls abroad which divert to the answerphone - both an incoming and an outgoing call cost:
Or just set your phone not to divert any calls

BexTech 02-03-2009 16:10
Re: Using my virgin mobile overseas
 
Quote:
Originally Posted by gazzae (Post 34743529)
Or just set your phone not to divert any calls
Yeah, that is the best way.

AndyCambs 02-03-2009 16:29
Re: Using my virgin mobile overseas
 
I just copied what was on the Virgin Mobile website.
I just checked - and T-Mobile also charge for incoming and outgoing calls even if you don't answer when abroad, and the caller doesn't leave a message.
Orange don't appear to charge for unanswered calls.
O2 don't appear to charge and I don't believe that Vodafone do either.

It just seems to be T-mobile and Virgin

BexTech 02-03-2009 16:35
Re: Using my virgin mobile overseas
 
Quote:
Originally Posted by AndyCambs (Post 34743560)
I just copied what was on the Virgin Mobile website.
I just checked - and T-Mobile also charge for incoming and outgoing calls even if you don't answer when abroad, and the caller doesn't leave a message.
Orange don't appear to charge for unanswered calls.
O2 don't appear to charge and I don't believe that Vodafone do either.

It just seems to be T-mobile and Virgin

It depends on how the divert has been set-up.

If it the forced divert where you don't have the option to switch it off, then the divert is done from 'home', if you have the option to switch divert on and off, then when you switch it on then you will be charged for two legs when the voicemail kicks in.

AndyCambs 02-03-2009 19:56
Re: Using my virgin mobile overseas
 
Quote:
Originally Posted by BexTech (Post 34743564)
It depends on how the divert has been set-up.

If it the forced divert where you don't have the option to switch it off, then the divert is done from 'home', if you have the option to switch divert on and off, then when you switch it on then you will be charged for two legs when the voicemail kicks in.
Therefore as I said - divert all calls to voicemail before departing, or risk getting a charge.
I think it's a little naughty to charge twice for an unanswered call.

BexTech 02-03-2009 20:03
Re: Using my virgin mobile overseas
 
Quote:
Originally Posted by AndyCambs (Post 34743755)
Therefore as I said - divert all calls to voicemail before departing, or risk getting a charge.
I think it's a little naughty to charge twice for an unanswered call.

I'd rather have no divert at all. Therefore if I don't answer the call I don't get charged at all, if the phone is out of reception area or switched off, I don't get charged and if I do decide to answer a call I only get charged for receiving the call, not a double charge.

I hate voicemail anyway, just a way to scam money extra out of callers.


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