Re: [Merged] Manchester Proxies.
 

Somebody has switched them on again:Yikes: back to slow browsing


1 <10 ms <10 ms <10 ms 192.168.2.1
2 14 ms 14 ms 13 ms 10.23.48.1
3 14 ms <10 ms <10 ms oldh-t2cam1-a-ge910.inet.ntl.com [80.5.164.61]
4 302 ms 13 ms 14 ms mant-t2core-a-ge-wan62.inet.ntl.com [213.104.24
41]
5 14 ms 14 ms 13 ms man-bb-a-so-230-0.inet.ntl.com [62.253.184.57]
6 14 ms 13 ms 14 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 28 ms 14 ms 27 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 14 ms 27 ms 14 ms win-dc-a-v900.inet.ntl.com [62.253.188.162]
9 14 ms 28 ms 13 ms www.ntlworld.com [62.253.162.30]

Re: [Merged] Manchester Proxies.
 

[16:33] * theng (~theng@spcx-roch1-6-0-custx.manc.broadband.ntl.com) has joined #nthellworld
[16:34] <theng> look at the p9ings BBK in the thread

I'll jump in for BBKing here and say this again as I did in previous page...

Pings are not affected by caches

That looks like a bit of activity on the line - note 1st hop and last hop are equal latency... I wouldn't mind pings like those to be honest:

1 1 ms <1 ms 1 ms gatelock-corporate.inside.net [192.168.253.1]
2 1 ms 1 ms 1 ms x-modem.inside.net [10.0.0.2]
3 17 ms 16 ms 17 ms 81-86-224-1.dsl.pipex.com [81.86.224.1]
4 16 ms 17 ms 15 ms sms10k2-2.cr1.uk5.systems.pipex.net [62.241.161.45]
5 18 ms 23 ms 17 ms ge-1-2-0.cr1.gs1.systems.pipex.net [62.241.161.97]
6 28 ms 17 ms 17 ms tmp.xchangepoint.net [217.79.160.89]
7 17 ms 18 ms 17 ms bre-bb-a-so-310-0.inet.ntl.com [62.253.188.105]
8 19 ms 19 ms 19 ms win-bb-b-so-600-0.inet.ntl.com [62.253.185.198]
9 20 ms 18 ms 19 ms win-bb-a-ae0-0.inet.ntl.com [213.105.172.161]
10 19 ms 19 ms 17 ms win-dc-a-v902.inet.ntl.com [62.253.187.222]
11 19 ms 19 ms 19 ms www.ntlworld.com [62.253.162.30]

Re: [Merged] Manchester Proxies.
 

Ah, didn't know that. So we hop around the proxies anyway depending on what page we ask for? So if i specify a proxy do i stay on that one or doesn't it apply either? Not that i change the settings, i'm just curious.

I used Allnet Tools or Samspade always gave these results.

Re: [Merged] Manchester Proxies.
 

If transparently cached yep you hop around the proxies, if you specify one you stay on that one proxy.

The only traffic redirected to the proxies is traffic on port 80, TCP. (Some cases DNS as well but let's not complicate). Standard pings won't be affected, they don't go on port 80 and they don't use TCP.

Re: [Merged] Manchester Proxies.
 

Quite right - it should theoretically be possible for a dodgy proxy to be detected if a lot of people in an area complain about access to a certain site, as you just examine which proxy would cache that site and take a good look at it. Sites subject to poor browsing are thus better to report than traceroutes, which, in th'eng's case, will make people jealous, as it goes to show that his UBR is extremely undersubscribed :)

Re: [Merged] Manchester Proxies.
 

:Yikes: OMG a undersubscibed UBR we cannot have this. Quick do something :PP: :LOL:

Re: [Merged] Manchester Proxies.
 

So what you want us to report is the website we was trying to access and not the tracert......

The proxies seem more trouble that what they are worth....
I will start to report the websites I am trying to visit.. Thanks for replying BBKing and JustAnotherNoob, wonder why they never told us on tech support that its the websites they needed to check the proxies.

One more question how will they know which proxy if we go through them all?
Is there anything we can download that will tell us our proxy when pages fail to load so we will know which and can report it?

I am having a good day really hope it stays like this only national lottery that was slow loading but I havent been on all day and think everyone have gone visiting mothers.....

Re: [Merged] Manchester Proxies.
 

i can confirm that the baguley caches are working, if you have problems with the manc the baguley are ok.

Re: [Merged] Manchester Proxies.
 

Yep...

I'm having great trouble accessing the website I'm working on for my job.

www.hhonline.co.uk

If i manually specifiy a manchester proxy, I can get to it. But when I dont specify one, I cant :(

How can I find out which proxy is stopping me?

Re: [Merged] Manchester Proxies.
 

Please don't do that, you end up with overload somewhere else. If people are going to find the addresses for Baguley they'll need to consult the list anyway and it's a lot better if people pick them kinda randomly (without any being suggested).

Anyone who has any kind of trouble even totally unrelated to proxies may read that post and pile onto Baguley and pretty soon Baguley is far from ok - it's a relatively small site for number of caches (4 of them) and a majority will pile onto cache1, then those in Baguley will start to play musical caches.

The fact is the majority of caches are ok the majority of the time, even specifying one of the Manchester caches will improve service if only one of them is having strife.

You shouldn't have to worry about that - do your work around and give the site's address when reporting the fault, it's ntl's problem to figure out which cache is not working properly, not yours.

Re: [Merged] Manchester Proxies.
 

I take you comments on board but if the software that balances does not seem to be working i have no other option but to specify a proxy.

Even that advice comes from swansea to specify one that works.

I realise its going to change the load calcuations but all i want is a working service

Re: [Merged] Manchester Proxies.
 

Fine, my concern was more with suggeseting a particular one, the vast majority are working fine at any particular time, and it's a fact that if you suggest a site most will go onto cache1 or cache4. (first and last in Baguley). By all means sidestep, that I'm not fussed about - if they were working properly in the first place there'd be no need to so I'd hope no-one can complain too much about you doing that.

Re: [Merged] Manchester Proxies.
 

Why not specify a local one first? It's closer/faster and doesn't overload someone else's area (just adds extra content on the one you specify and slows it down, but still).

Re: [Merged] Manchester Proxies.
 

Would it not be better to get the NTL loading software working than have customers having to specify their own proxy.

Would it not be better to find out why this happens in the North West only, are there any other parts of the NW east region infrastructure that cause this.

Is it because the majority of people are STB as opposed to SACM.

Please take the above as suggestions for improvement of the service not
criticism of the service, it was right before the proxies have been introduced.

To add to the above my lads pings have gone through the roof on gaming since introduction i know not related but are you sure it can not be an effect of the introduction

Re: [Merged] Manchester Proxies.
 

Steve, is it any specifics sites, I don't seem to have any problems at all.

BTW, AllNettools is now detecting my proxy once more. seem to be going through cache 10 according to them, yet when I use the link in Pem's post it still comes up as cache 9.

Re: [Merged] Manchester Proxies.
 

specific sites

Google
Autotrader
Ebay
Nthellworld.co.uk
Ntlworld.com
Numion.com
Any other that is used without specifying at proxy

Re: [Merged] Manchester Proxies.
 

Yes.

I've seen reports from elsewhere, but most of the ntl network has been cached for a while, NW has just been turned back on.

The majority of *devices* are STB, but the broadband numbers will be almost equal by now and SACM may be in the lead. In any case this is true for the whole of the ex-CWC area.

I'm sure it can't be an effect of the introduction. Propose a mechanism for how layer 4 TCP port-based redirection can affect ICMP or UDP.

Also last time you posted a trace your pings looked fine to me, and I've checked your UBR and as usual it's top-notch.

Re: [Merged] Manchester Proxies.
 

BBK,

1. when using non specified proxy browsing slow, page does not refresh or load properley

2. When specifying Man proxy browsing slow page does not refresh or load properley.

3. When specifying othe non manc such as baguley or winnerish browsing is better. but have to keep changing proxy when it gets slow.

4. When proxies not working browsing good page does refresh and load properley
List of sites available in previous posts

Re: [Merged] Manchester Proxies.
 

Thanks for that Steve.

When specifying one of the Manchester proxies, do you go right through the card from 1 to 10 and try all those sites on all of them? If certain of them are playing up that would spot it.

Re: [Merged] Manchester Proxies.
 

Checked all of them, everyone loaded in seconds, the Numion.com was so fast it seemed as though it loaded before I hit "Enter":)

I have not had to specify a proxy since they came back on. IP/DNS both set to "automatically obtain"

PS, AllNettools is now reporting "No proxy" again, very unreliable ATM.

Re: [Merged] Manchester Proxies.
 

Just got home tried connecting to ntlworld with none specified would not even come up specifying another proxy in the baguley range its working

Re: [Merged] Manchester Proxies.
 

Things have been bad here in Stockport for over a week with Saturday being particularly bad. Sunday was even worse, I gave up Sunday evening.

This evening I have spent almost 3 hours trying the access the web.
With no settings in IE no web access at all.
Try a random MAN cache I might connect for about 2 minutes then no connection.
I have even tried 2 INKTOMI proxies suggested on Saturday evening without any joy.

Last evening I even lost lost the default gateway twice.

This evening I've had to reboot the STB twice to get any connection (renew didn't work), been through at least 12 proxies and ended up on a Middlesbrough which seems to be working OK, touch wood.

I thought things had been going well for too long for it to last :mad:

Re: [Merged] Manchester Proxies.
 

I think you will find that a lot of people are doing the proxy dance going round the country trying to find a working proxy or two.

Please report your problems to NTL at local and swansea level.

If enough people report it we might get something done

Re: [Merged] Manchester Proxies.
 

Re: [Merged] Manchester Proxies.
 

yep ive been having probs with sites aswell. quite a few 400 bad request errors and im having real problems getting on www.ebay.co.uk could someone else try ebay for us??

Cheer

Re: [Merged] Manchester Proxies.
 

Ebay is on my list of sites I struggle to access when proxies are playing up.

Re: [Merged] Manchester Proxies.
 

:cry: just missed out on a couple of DVD's i was after :cry:

Re: [Merged] Manchester Proxies.
 

loads OK here. I seem to have no problems ( fingers crossed ) it must be because I am an:angel: ;)

Edit. do you get the same cache as me when viewing this site, 62.252.192.12 cache 9 ?

Re: [Merged] Manchester Proxies.
 

yep my proxy comin to this site is 62.252.192.12 i have tried a number of browsers as well and firfox shows something intersting:: look at the bottom left

Re: [Merged] Manchester Proxies.
 

When you try and fail in Firefox just open IE and try see if you can get to ebay then..

Re: [Merged] Manchester Proxies.
 

bizarr it seems to work in IE now but not in fire fox, it didnt work in IE a bit a go. Somthin fishy's goin on lol

Re: [Merged] Manchester Proxies.
 

Kitty

It's a proxy problem, changing browsers won't help because you're still routed the same way regardless of browser.

Regards

Re: [Merged] Manchester Proxies.
 

Yes if it fails in both you rule out a browser problem so when you call Tech support you can say you have tried in two different browsers...

Re: [Merged] Manchester Proxies.
 

True ! Never thought of that ........hush me gob :disturbd:

Regards

Re: [Merged] Manchester Proxies.
 

Was just about to see if anyone was having problems getting on ebay

Who do we complain to? anyone at ntl now? Why did they mess with something that was working perfectly

Assholes :mad:

Its cache10 62.252.193.13 thats a bag of crap.

Re: [Merged] Manchester Proxies.
 

If it is a proxy problem, why have I had no problems whatsoever since the proxies came back online, I am in the same area as The_real_dj and can access all the sites that Th'eng and he seem to be having problems with . If I go through the same proxy as him to this site there is a good chance I will do the same on ebay.

Re: [Merged] Manchester Proxies.
 

ebay doesnt work for me in firefox or IE

Re: [Merged] Manchester Proxies.
 

Maybe you're very lucky ;) there's an obvious problem for a LOT of people, hence the size of this thread.

Regards

Re: [Merged] Manchester Proxies.
 

I think we should all jump on one proxy server and slow some other areas right down until they turn off the machester proxies. They'll have to listen if we start causing them problems

Re: [Merged] Manchester Proxies.
 

Definatly Manchester cache10, just changed to leeds inktomi1-lee.server.ntl.com and ebay is fine

Re: [Merged] Manchester Proxies.
 

I think we need to call the North West the proxy dance area.

Keeps us busy at least we can change our proxies, think of all the poor customers that can not. That have not found this site and are having to re config their computers with the help of TS

Re: [Merged] Manchester Proxies.
 

Gee, thats a good idea - screw everyone else up :fit:

Re: [Merged] Manchester Proxies.
 

lol dammit I need some fellow leics users so we can get our proxies turned of again.

Re: [Merged] Manchester Proxies.
 

The bigger the problem the sooner it will be fixed :)

Re: [Merged] Manchester Proxies.
 

I agree with Pem.... That is not fair to other users !!

You would be the first to complain of it was done to the proxy you are on !

Re: [Merged] Manchester Proxies.
 

ntl should be investigating even if 1 user proves the fault is not at their end.

Re: [Merged] Manchester Proxies.
 

As if the frustration level is not high enough here in Gt Manchester I now keep losing the default gateway connection.

NTL Stop putting on more users and provide the service existing user pay for, that's 24/7 connectivity not something that stops working after about 6pm :afire:

Re: [Merged] Manchester Proxies.
 

Odd you say that... My monitoring software alerted me to the default gateway going down 3 times today !!!

Re: [Merged] Manchester Proxies.
 

They can only investigate if people report it , therefore its in your hands to report it

Re: [Merged] Manchester Proxies.
 

Just phoned tech support as I was unable to surf the web. MiRC and MSN was still working just all HTTP traffic had stopped. The message said an " error had occured while connecting to my HTTP proxy with the proxy ip number.

After talking to Keith :tu: for the help when I was stuck. He managed to get Martyn (Scott from Chetnet) to help.. When I got back online I went to nettools and it says no proxy found....

Please if they have been turned off leave them off find another use for them...

Thanks to Martyn and Keith :)

EDITED to add

On nettools it says no proxy detected yet on UK broadband-help it detects a proxy on I have never been on before so looks like I have been jumped to another proxy... :Yikes:

Re: [Merged] Manchester Proxies.
 

in the other half of the NW they look ok at the moment not as fast as our normal none proxied but reasonable. Wonder if they have swapped the manc ones for baguleys :D

Re: [Merged] Manchester Proxies.
 

I'm still going through cache 9 to here and , (when it manages to spot it) through cache 10 to allnettools. still finding no real delays,

Re: [Merged] Manchester Proxies.
 

with this change of proxy I am going through Oldham still.

That looks good.. cache4-mant.server.ntli.net I have always been on cache1.

Re: [Merged] Manchester Proxies.
 

Please read my posts on proxy servers and TCP/ICMP. ;) Tracerts have no connection at all to what proxy server you may or may not be using - and you don't just use one proxy server - you use a group. :)

Re: [Merged] Manchester Proxies.
 

ON the last one I was on cache1 and no matter where I went if I traced to that website it was cache 1 that was there. I am on cache 4 now I am also getting cache for for ISPr where I was always cache1.

I just wishe they would switch the bu****rs off.

I was also told that they had no knowledge of problems in my area..... They had been watching a while back but it was supposed to be resolved so who isn't letting them know.....

Re: [Merged] Manchester Proxies.
 

:banghead:

Re: [Merged] Manchester Proxies.
 

Poor pem

Just sometimes you have to sit back and let it happen.

Have a :beer:

Re: [Merged] Manchester Proxies.
 

You would not have to do that if they worked properley:D

Re: [Merged] Manchester Proxies.
 

Unable to access ebay on my proxies yet other websites work. Also ebay is working on other networks asked some who are in the ISPr chatroom those not on NTL could access ebay.

This is getting daily now either sort them to perfection or kill them.. this is what its like using these proxies :banghead: they are up and down quicker than a yoyo :mad:

Re: [Merged] Manchester Proxies.
 

I did sometime back post a link of lots of alternative Non NTL proxys wont they do until NTL sort themselfs out?

Re: [Merged] Manchester Proxies.
 

If we are off happily using non NTL proxies they will never sort it or kill them

Re: [Merged] Manchester Proxies.
 

I'm gonna complain tommorow morning

Re: [Merged] Manchester Proxies.
 

Let us all know what answer you get from them.

Re: [Merged] Manchester Proxies.
 

What did they say when you rang them m8?

Re: [Merged] Manchester Proxies.
 

Told they can not do anything until people complain.

(eng struggling avec french keyboard)

Re: [Merged] Manchester Proxies.
 

Couldn't be bothered the next day, dont have enough spare time to listen the bull they'd give me for a excuse

Re: [Merged] Manchester Proxies.
 

Surely you do not think that all you get is bull from NTL.

We have people on this site that are honest and work for NTL

Re: [Merged] Manchester Proxies.
 

Serves me right for saying I have had no problems,:)

Connection was fine before 11.00, now I have had to use my Zen dial up to gain access.
Don't think it is proxy related, cannot get any net access or e-mails either, can't see anything on the server status page at ntlworld.com:confused:
Edit can tracert so connection must be OK at this end.

Re: [Merged] Manchester Proxies.
 

You are invited to join the NW proxy formation dance team:D

Re: [Merged] Manchester Proxies.
 

I agree, but they can be used as safety net as NTL dont operate a 24hr fault service (especially over the weekend)

Re: [Merged] Manchester Proxies.
 

Well I did say I didn't think it was the proxies due to the fact that I could not get my emails either. The connection was live as I could still tracert. Did a dual reboot of PC/STB and cleared the problem.
The STB event log reports 173 CM Periodic rangeing fail. at the time of fault.

Re: [Merged] Manchester Proxies.
 

What, does that mean they all fail at exactly the same time? :D

Re: [Merged] Manchester Proxies.
 

Now come on - it must mean they fail in a nice pretty sequence :erm:

Re: [Merged] Manchester Proxies.
 

I was quite happy with the service without proxies

Re: [Merged] Manchester Proxies.
 

I'm in the Manchester area and on their pathetic attempts at providing a proxy service - this morning I could do all the usual collect mail, talk over yahoo etc, but come to surfing the net - 10 mins to load google.co.uk on a 1meg connection? not on! - I couldn't even surf the net to find Robin Walkers page to switch proxies - I ended up calling the faults centre in Wales, after dialing every number possible at NTL only to discover they are all closed - marvellous idea that is! - My connection is now kind of working, but I would'nt say I was getting the speeds I got while the proxies were switched off - I have to use the proxy given to me on the phone for a week then call back after trying the Manchester ones again, if they are not working next week, its bye bye NTL.

Re: [Merged] Manchester Proxies.
 

Well NTL have now lost my business. BT will be getting a call in the morning and I'll go to ADSL. Just lost a bargain on Ebay due to the god awful response times on the NTL Proxies. Half the time I can't even get ebay to load. What ********. I emailed Broadband support last week about the issue and got some unrelated bull**** response about bandwidth from them. ENOUGH'S ENOUGH.

Bye Bye NTL..

Re: [Merged] Manchester Proxies.
 

To add to the above comments to NTL staff on this board your proxies are playing up again

Re: [Merged] Manchester Proxies.
 

You might want to take a look here: http://www.cableforum.co.uk/board/forumdisplay.php?f=37

Re: [Merged] Manchester Proxies.
 

Well you can not say that NTl had not been warned that they will lose customers in the NW. The proxies routing software is playing up again had to specify one to get here

Re: [Merged] Manchester Proxies.
 

Technical support open hours 8am-midnight everyday
Langley SACM- 0845 650 0121
Bromley SACM- 0845 650 0925
STB- 0845 650 0125

Customer services- weekdays 8-8pm and saturdays 9am- 6pm (i think!)
151 from an ntl phone, or 0800 052 2000

hope that helps.

Re: [Merged] Manchester Proxies.
 

I think we need the cause sorting out not phone numbers for TS, its diabolical tonight

Re: [Merged] Manchester Proxies.
 

Just remember my number is not tech support. You must report to Faults not me ?. It will not be fixed if you dont report it. There is no point winging on here if you dont report it to tech support. How many times must i say this is not monitored by tech support. :rolleyes:

Re: [Merged] Manchester Proxies.
 

I know that, but LostinNW was claiming that every number was closed, so i was providing the right numbers for him to try reduce his frustration.

None of the techs and ntl can sort this out, but we log each call, and it is report to the fault management team, so i am sure they will recognise the problem, and will do something about it when they want to (and no i don't know anything about when that will be).

The most tech support can do about it at the moment is give you proxies outside the area to specify, and that is the same advice that i will give on this site. It is not a solution, but merely a work around i know, but at the moment it is the best that i can do for you.

Sorry if this is not enough, but technical support do not deal with network management, we are doing our best for you given the circumstances, and believe me we don't particularly enjoy the situation either, but I am doing my best with that i have to work with!

Re: [Merged] Manchester Proxies.
 

Surely this has being going on long enough for people top realise that ntl appear to be doing little or nothing about it.

I would suggest you contact Alan Grant, he is the MD for that region.
He is a top guy, very hands on, & is very customer focused. :tu:

Info here: http://www.ntli.info/index.php?page=index_v2&id=19&c=18

Re: [Merged] Manchester Proxies.
 

Re: [Merged] Manchester Proxies.
 

Neil sorted again they are now working

Re: [Merged] Manchester Proxies.
 

What did they say when you rang them?

Re: [Merged] Manchester Proxies.
 

Did not ring just forwarded the information:angel:

Re: [Merged] Manchester Proxies.
 

RING THEM!

if you spent more time reporting the problems, and less time complain about it, then it might be resolved.

I can't stand people who complain about things, and don't even help themselves!!

:rolleyes: :mad:

Re: [Merged] Manchester Proxies.
 

:Yikes: 20 pages of bitching, and no-one's reported it????

:rolleyes: FFS....

Re: [Merged] Manchester Proxies.
 

Good point Neil. Where I work, the users moan when something has gone wrong, but they very rarely report it to us (the technicians) so we can fix it. Seems like this has happened in this thread.

As other people have said, users should not assume another user has reported a problem, and even if another user has, report it anyway as if two people report a problem, NTL are more likely to deal with it (I think the reasoning goes that if one user reports a problem, it is probably their PC, if two or more report a problem it is probably something on the network).

Re: [Merged] Manchester Proxies.
 

Re: [Merged] Manchester Proxies.
 

Well said Neil..

Re: [Merged] Manchester Proxies.
 

I do normally ring but sent the information to one of the directors this time.
Swansea said they can not do anything about it specify another proxy:mad:

Re: [Merged] Manchester Proxies.
 

I have reported it many timesand its not proxies but the software for load balancing on the proxies

Re: [Merged] Manchester Proxies.
 

To Who ?

Re: [Merged] Manchester Proxies.
 

No need to worry not North west related;)

Re: [Merged] Manchester Proxies.
 

:erm: :rolleyes:

Re: [Merged] Manchester Proxies.
 

There usually closed when its not working and the next day everything fine again and i've lost my temper so never ring up

Re: [Merged] Manchester Proxies.
 

you have to tell them how else will they know something is wrong.Network monitoring (no silly idea):D