Re: Merged-Manchester Browsing Slow.
 

Said stats would be commercially confidential - what sort of returns do you see from webcaches at Experian (if any exist?!).

Re: Merged-Manchester Browsing Slow.
 

Thats a bit unfair not sharing stats then asking for other peoples stats, would have thought you would have some form of Benchmark.

If you look at the IEE website and search you might be able to find out some information.

PEM of course is correct and as said before the cost of maintainance contracts and intial provisioning of the equipment will be drivers in assessing the use of proxies.

Would have thought any company would have looked at this in the ISP field

Re: Merged-Manchester Browsing Slow.
 

do ADSL suppliers use proxies????

Re: Merged-Manchester Browsing Slow.
 

Yes we do use them (but not for the same reasons - mainly for access control and content checking). However they are not run by my division and I am not aware of any stats from them.

Re: Merged-Manchester Browsing Slow.
 

Methinks I'm going to leave this thread alone now, popular opinion seems to be that I'm either a) A liar, or b) An idiot, and members here seem to know more about ntl's operations than I do, and won't believe what I say without me breaking NDA and posting stats, which are right now none of your business. As you illustrated pem caches hit rate won't be public knowledge among your company, and you are IT meister - why should your ISP be any different? While complaining about your ISP it seems to be a common thing the demands for information - do you ask your electricity supplier where your electricity comes from, what power station generated it, do you ask your gas supplier where the gas was drawn from, where it was refined, or a petrol station where the oil was drilled and refined, and how? Anyone going to move to Sky and BT and phone up Sky and ask about the transponders on the Astra satellite network, or phone BT and ask about the finer points of ATM backhauls to their exchanges, or what LAC and LNS is being used, the specifications of said devices, ask your ISP what transit they use? Is it really any of your business so long as a reasonable service is provided?

That's not a popular viewpoint, but it's true. When we mess up, fair enough expect us to fix it. When things work, what's the problem?

Th'Eng - anti-ntl drivel, and very short sighted. Think about the Broadband Plus content for a start, various streaming sites on there, think about the future as well. Of course it's easier to sit there smug and santimonious now - if you really are all that why aren't you extremely loaded running your own super-efficient ISP, rather than staying with ntl for the sake of a few quid a month in retention offers? Think you're still yet to answer http://forum.nthellworld.co.uk/showp...6&postcount=82 inspite of your pontificating?

Back to the original point I'm still yet to receive a PM complaining about Baguley's caches and asking for assistance with them, a day later.

Re: Merged-Manchester Browsing Slow.
 

Perhaps you could clarify here - if you are directing this at me then you are well out of order, I have not called nor implied you are either of those things, not have I specifically mentioned NTL, just commented on proxies in general. You bought up the subject of stats, not me.

Re: Merged-Manchester Browsing Slow.
 

Do you mean do ADSL customers have to rely on proxys like the NTL cache proxys.. no i dont

I dont have an isp mask as i'm aware of just a static ip address which is part of the ADSL package.

Re: Merged-Manchester Browsing Slow.
 

I've replied to this in private, not specifically mentioning you by the way, however what you said could be taken as referring to ntl rather than web caches in general. There are good reasons why they are there. Apologies if I have given you the wrong impression or offended, wasn't my intention.

Re: Merged-Manchester Browsing Slow.
 

No offence taken :D :cool:

Re: Merged-Manchester Browsing Slow.
 

Phew! I only like to offend one person at a time when possible :angel: :D

Re: Merged-Manchester Browsing Slow.
 

Very good idea you do not do NTL justice

Sorry not being able to get back to you soon been very busy, improving my customers experience.



Perhaps a little less pontificating from you, and blaming the customers for their views about the company.

If you have the authority to improve the service instead of arguing with customers you might try to improve the service.

And contrary to your opinion th’engineer is fully behind anything to get NTL to improve the service.

If you talked to certain people in the company you would realise that, if you can not understand customers concerns about the total mess.

That was made with the Manchester proxies you really are in not at all customer focused.

When you understand the customer requirements you may then be able to alleviate there fears of the introduction of the poxes .

Re: Merged-Manchester Browsing Slow.
 

*Ahem* :)

Re: Merged-Manchester Browsing Slow.
 

Oh look, an advert ....

Re: Merged-Manchester Browsing Slow.
 

I think we should get back onto topic.

Re: Merged-Manchester Browsing Slow.
 

Either you're talking in the 3rd person or that's a quote from someone - who?

I'm not going to persue this on here - assuming that is a quote from an email I would very much like to know who so that I can speak to them directly.

If not who are you to tell me I am not customer focussed, you go on a baseless rant regarding how bad proxies are and have the nerve to tell me that I should understand customers concerns? When they are rational I'm only too happy too - talk to DuncanB on this forum, I spent hours officially and unofficially working on his issues, along with many others, how dare you claim I don't care about customers. I care so long as they have a point, those who just complain for the sake of it I have no time for.

Manchester proxy issues were then, this is now, different technology, different implementations.

Either way you have no business telling me I am not customer focussed, I know you seem to think you're on the 'inside' and have more right to be heard and have concerns acted on than other customers, I know you have contacts within the company, who are probably rather tired of your very regular phonecalls. I work hard to improve service for ntl's customers as those who know me and the work I do will attest to, how dare you tell me that I don't, you don't know me or what I do, I just disagree with you, I care about our customers, just not someone who appears to have their own ego to serve, and complains for fun.

Re: Merged-Manchester Browsing Slow.
 

JustAnotherNoob is the most active guys in irc and he's forever fixing peoples problems or referring them to other departments, in his own time! If thats not customer focus, what the hell is! He should be relaxing with his family but no, he's helping us guys out. He sorts anything out from bad signals, packet loss, congested upstream, proxies all as favours. Normally it should be routed through the call centre etc. He's always working late and puts in a lot of effort. He's helped me out a lot, so from first hand experience im telling you he is totally customer focused. He's never spoke to me b4 in his life but he took the time out to help me with some issues i had.
Infact he's helped me out a lot, most recently just last night when he spent ages trying to figure out which upstream (available to me) was the least likely to deteriate my service.

The proxies are actually a lot better than they used to be. netApp is insanely quick and inktomi's are definatly improved. I suggest you keep your little rants to yourself. You need to respect people to get anywhere and you obviously dont have that.

Re: Merged-Manchester Browsing Slow.
 

Hey... erm, I haven't been following this thread, but just thought I would put my 2p worth in on this one.

I quite honestly think that 'JustAnotherN00b' is a credit to NTL.

I have had connection issues for quite a few months, and was on/off the phone to NTL customer/technical support a /lot/. They were unable to help me, and sent about 6 engineers around. Each one just checked the cable modem power levels, etc etc. I also had a cable re-fit done, etc (I will not bore you with the details)

Anyway, JustAnotherN00b spent a LONG time over a couple of weeks working with local network techs in my area to provide a resolution to my problem. He has spent his OWN time (out of work hours) helping me too, and always seems happy to help.

So please, do not claim that JustAnotherN00b is not customer focused, without any hard evidence and facts, because he most certainly is.

Cheers

Re: Merged-Manchester Browsing Slow.
 

Well, what can I say?

JAN00b is one of the most helpful ntl people around. Along with all the other ntl staff in the chat room they go out of their way to help customers.

Can I suggest that you visit the chat room th'engineer, and see what actually goes on in there. You may be in for a surprise. Be warned, however, that we do not see favourably of people who are there just to moan, you will most likely be kicked and banned.

In the meantime, go and learn what contention is, and the business case behind it. People with your arrogance are holding up the progress of broadband in this country. Drop the ignorance, and wake up to sense. Traffic limitations and shaping are essential to providing an economically viable service.

Re: Merged-Manchester Browsing Slow.
 

:D well at least i know when im out numbered

forgot to say get this error on chat
Connecting...
Unable to connect : cannot connect to "uk.quakenet.org"
Connecting...
Unable to connect : cannot connect to "uk.quakenet.org"
Connecting...
Unable to connect : cannot connect to "uk.quakenet.org"
Connecting...
Unable to connect : cannot connect to "uk.quakenet.org"
Connecting...
Unable to connect : cannot connect to "uk.quakenet.org"
Connecting...
Unable to connect : cannot connect to "uk.quakenet.org"
Connecting...
Unable to connect : cannot connect to "uk.quakenet.org"

Re: Merged-Manchester Browsing Slow.
 

Yes - quakenet is currently undergoing a massive netsplit....

Should be ok in an hour or so

Re: Merged-Manchester Browsing Slow.
 

You would be after those remarks to justanothernoob I have seen him working hard for customers when he was home.
Need to keep trying they are having netsplits.

Re: Merged-Manchester Browsing Slow.
 

Not a quote from an e-mail

I know you do

You answered the question to allay my fears at last, so it seems we have the answer.

I shall not post on this subject until the proxies are enabled. I think the reasons for my fears have now been covered in the last post of yours.

If problems appear you will sort them out thats sorted then.

Just as an aside when any NTL problems do appear i do not rant on here until every other avenue has been explored off line.

Feel free to PM me of the contacts within the company who do not want contacting quite happy not to do so.

Thank you for answering the proxy question at last

Re: Merged-Manchester Browsing Slow.
 

I'm pleased we finally know where we are with this, let's give the new kit a chance and see how it goes.

Re: Merged-Manchester Browsing Slow.
 

it appears to be working although I dont use my connection much... I will let you know if it goes tits up.

Re: Merged-Manchester Browsing Slow.
 

Agree with you 110%

Merged-Manchester Browsing Slow.
 

Manc load balancing :D up the spout again
Not suprised

Re: Merged-Manchester Browsing Slow.
 

Sorry th'engineer but I have to disagree when I was contacting tech support and getting the wrong information, JustAnotherNoob was there for me I got a message to him and he helped me. I have to say that there are three main people who are totaly customer focuses are BBKing, JAN and Bill C. They are a credit to NTL and go that bit further than they need to trying to sort out customers problems. They all deserve better treatment than they recieve here and at NTL. :tu: I hope they will keep up the good work for the sake of the customers.

Re: Merged-Manchester Browsing Slow.
 

I presume you've noticed this is a geriatric thread?

Re: Merged-Manchester Browsing Slow.
 

Well th'engineer restarted it and I havent been on thse forums properly for a long time. If th'eng hadn't posted I wouldn't have noticed.

Re: Merged-Manchester Browsing Slow.
 

Just restarting it as the load balancing is playing up again seems a waste to start another one

Re: Merged-Manchester Browsing Slow.
 

LOL I wouldn't have known as I have been specifying my proxy for ages and going through none manchester ones.

Re: Merged-Manchester Browsing Slow.
 

Its a real shame that NTL have not got the skills to finally sort it :td:

Re: Merged-Manchester Browsing Slow.
 

They do have the skills 'Eng, it's just they have no idea how to manage them....

http://www.cableforum.co.uk/article/...-for-customers

http://www.cableforum.co.uk/board/sh...ad.php?t=23494

Re: Merged-Manchester Browsing Slow.
 

No problems whatsoever recently and not having to specify a proxy either.

Re: Merged-Manchester Browsing Slow.
 

You might not be right Neil, they have tried to fix this WCCP software and it still breaks .

When i talked to TS they said it keeps breaking.

Re: Merged-Manchester Browsing Slow.
 

Read my post again m8....

They defo do have the skills to put it right, what they don't have is the people at the top with enough brain power to understand the issues & authorise them......

[[Edit]-For the record.....I'm always right. ;)

Re: Merged-Manchester Browsing Slow.
 

But we knew that they do the re dun dance every few years then they do not have to pay out big money to employees.

they will be advertising in the press again to take them on as contractors
here

Re: Merged-Manchester Browsing Slow.
 

if your having problems specify a proxy its load balancing playing up again

Re: Merged-Manchester Browsing Slow.
 

Anyone else in this area having problems, I have checked using Robin Walker speed test and results are perfect for a 2Meg connection, but all sites are painfully slow ATM.:(

No proxy specified ATM.

Re: Merged-Manchester Browsing Slow.
 

Me too - until about two minutes ago.

Re: Merged-Manchester Browsing Slow.
 

Only with this site. Other sites seem okay. No proxy specified.

Re: Merged-Manchester Browsing Slow.
 

I tried three different forums and several other web sites with same 56k type results.

Suddenly seems OK again, damn that lazy hamster.:)

Re: Merged-Manchester Browsing Slow.
 

Going slow for me now :(

Re: Merged-Manchester Browsing Slow.
 

I thought it was my PC, dead slow at the moment.

Re: Merged-Manchester Browsing Slow.
 

Having the same problem in Lancs, been very slow and showing PL to most sites :(

Re: Merged-Manchester Browsing Slow.
 

very very crappy at the minute. Couldnt play any games for lag yesterday but thought that mut have been sommet on my end. Browsing is super slow today :(

Re: Merged-Manchester Browsing Slow.
 

.Just gorn orf, again. logged onto another forum around 9.25 am. viewed a couple of posts then nothing. Cannot reach any sites at all. Using trusty old Zen dial up to post this.:mad:

Back on again after five minutes.

Re: Merged-Manchester Browsing Slow.
 

No probs here think some one has fixed it wonder if it was that oldham router:D