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We already knew that they could support BB without much upgrading. It is the other areas that many of us are interested in - the ones that NTL say have crap cableing and probably need the cables to be relaid. |
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does anyone know which areas could be next? or is your guess as good as mine?
the se5, se15, and se22 areas are next to each other and are in the middle of south london, so maybe ntl are working outwards. and inwards, since parts of br1 (the bits in lewisham) have also been done. and i believe the new cross area has broadband. we will just have to wait.......... |
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Firstly, looking over the London Broadband issue on the nthw.com site I am bewildered at the amount of sweat and time spent on postings of the subject, collected they must be the size of a small novel, which have lead us to where we are now. Secondly, there was an ntl London Broadband Programme announcement posted by Frank dated 4 October 2002 and unless I misread it: SE5 Camberwell, SE15 Peckham, Nunhead, SE22 East Dulwich were not mentioned: "ntl:home confirms London expansion programme Posted by Frank on 04 Oct 2002 News just in today, ntl:home ´s London division has confirmed that a programme is now underway to provide service in most areas of London served by the network where broadband has not so far been rolled out. ntl:home in London has been rapidly building out Broadband service and is at the present time providing it to half of the homes on its network in the capital. Broadband is currently being launched in the City of Westminster and it is planned to launch service in Greenwich and Lewisham in the next few months. A programme is now underway to provide service in most other areas in London served by ntl:home during the coming year. As part of this programme new launches across London will be tested in trails prior to launch. If you would like to either take part in testing the Broadband service or would be interested in subscribing to Broadband Internet when it is available then ntl:home have asked if you would please register your details at the address below." Also I suspect that probably some people in these locations will not have services due to living in high rise apartment blocks. :wavey: |
well i believe those postcodes you mentioned are 'across london', and parts of lewisham and greenwich have been done.
we just have to wait for more news. |
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Has the NTL employees been of any help? I very much doubt it. |
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It really does seem that NTL are as confused on this issue as the rest of us. There must be someone who knows what is going on, but it certainly isn't senior management given their conflicting statements. |
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you made me laugh tonight :p |
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Toleration and constructive contributions please and no more provocation. Thank you. :spin: |
Im watching this thread
Please keep this a discussion and lets not turn it into a slogging match |
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And now back on topic :D |
so, se5, se15 and se22 are now all fully broadband enabled (interactive coming at later date). the ntl sales team have not be informed yet, and if you want broadband wait a few days until sales has been informed so ordering can take place.
warning: expect HUGE waiting lists for installation, it is going to be very very very very popular. |
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Here's a question. Given that STBs in this area are running CR1 (actually a funny CR1/CR2 hybrid), can they be used for STB broadband? If so, it's an easy way to beat the queues (and gets you faster '150k' to boot).
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You've been having verbal fits over this. We know you will miss BT's finest Indian call centers and we are really sorry that you will have to deal with NTL's Glasgowegian riff-raff. (I am sarcastic and I am referring to earlier udt posts) |
I really don't know whether to get NTL bb. I virtually made up my mind 6 weeks ago to get ADSL.
Reasons against NTL are: 1) Email not working properly. 2) Their service is capped. 3) I can't trust the company 4) I'm sure Bluetack will agree - below par customer services. I'm quite happy to listen to words of wisdom. |
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if you can't think of any don't bother with it ;) |
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Admin Edit: Remarks Removed - Please don't make personal attacks on people |
I phoned up sales last night after reading the news that some parts of SE5 are now able to get broadband.
I just received the same old reply that my area is not cabled yet and that they have no idea when I will be able to get it. Can anyone confirm what parts of SE5 should be able to get BB?? |
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wait a few days before calling them again. :) |
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If I could get CNBC on streaming video and the quality of streaming video transmission is good then I'm quite willing to abandon NTL and move over to ADSL. I don't think it is unreasonable to have an uncap service and emails that is secure and reliable. In fact this is my minimum standard of service. Can I honestly trust NTL to provide these services? |
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sign up and enjoy what videotron never gave you :) :) :) |
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Btw, Videotron never had the chance to offer CM. |
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I am in one of the mentioned areas, and I await it being offered officially. As yet, it is not shown as available via the ntlhome "what's available in my area?" online lookup facility. It is of course sensible behaviour from NTL's standpoint to ensure that everything is working correctly before offering it to everyone in those areas. I'll update this thread as and when I (a) get offered broadband, and (b) successfully have it installed, up and running. I've got other friends around London who are also waiting for broadband who arn't in these postcodes, so I hope that information about broadband rollout continues to be posted to this forum. I am almost certain that I'll get NTL broadband- but it'd be good if someone could fill me in on what the bandwidth cap is? Basically I can see myself using the web & email of course, listening/ watching some streaming content and downloading a some tunes from Kazaa (the copyright association's favourite internet app ;) ). I guess it's using Kazaa or other Peer-to-Peer file sharing systems that'll eat the bandwidth- though I don't see myself using it particularly heavily (the sound quality isn't that good). |
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I will leave other people to say exactly how much you have to download, and how often, before you are liable for a telling off, as I don't know ... |
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I have recently had two ntl: sales calls from New Dheli ! They asked me if I was interested in BB - I told them YES but I cannot get it from ntl: and asked them where they were phoning from, and did they not have ntl: customer information. I was told that they have been sub-contracted to promote ntl: srvices and that they are based in a New Dheli call centre. :D |
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:drool: |
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How about you Andre - any answers to the questions yet, or have you not bothered to ask yet? :wavey: |
the ntl call staff seem to be in the dark about broadband in london.
the fact is that ntl are upgrading new areas in south east london (se9 and surrounding postcodes, i believe), so a month or two and more areas will have it. simply wait. and if broadband has just arrived in your area, wait a week until it is offically launched and it will be all good, and you can finally live in the 'fast lane' |
Hell, with the weather so sweet I can wait, I don't need to be in the fast lane at the moment. In this heat the slow lane is just fine, and the sun's radiation sure beats that of a computer monitor.
sunburnt binary :cool: |
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I'm sure he's very bothered. But very busy too. :) |
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Just phoned sales again - just off the phone to them this minute.
Told by 'Chris' - "although we have recently introduced BB in many areas of South East London, it is highly unlikely that your area (Lambeth) will get it this year - but you never know, you might, but I do not know anything about it at present" Now how is that for an informed answer. It is V.2.2.2.1.1.1 of the old standard "coming soon".! So... gallego..... who did you talk to then? :confused: (as usual about this topic) |
I just used that number that comes on screen every few minutes 0800 183 1010.
Noticed that even the small print at the bottom of the screen does not say excludes parts of london. it says available in cable serviced streets or words to that effect. |
Well, according to Dallas_Davis over on DS, we are all getting BB in London!
LOOK HERE ! Let's wait and see, shall we? ........................... :rolleyes: |
The problem with NTHW.COM since it was bought by NTL it has lost its independence and therefore subjected to the control of NTL. People are unable to express their views without attack from the proNTL mob. The proNTL mob are defended by the mods. In fact the NTHW.COM has turned into a NTL intranet site.
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As it is, with ntl people onsite, there is an increased possibility that problems presented on here might get fixed - is that not a good thing?, or do you only want a site where you can find like-minded souls to only complain about ntl? As for rereading you posts, i dont need to. You said you had virtually made up your mind to get ADSL over six weeks ago.(post 232) but then later (post 240) you are still debating the possible merits and drawbacks of going with ntl. I only asked because i was genuinley interested to see if you had it, and more importantly if it was all you were hopeing for :erm: |
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In my 3 years with NTL I cannot think of one incident where a NTL associate has been helpful. There has been a few times my cable TV has gone up the spout and speaking to faults can be a nightmare. Their fault diagnostics systems usually assumes the customer is at fault rather than the company. I refuse to take time off work because of their pathetic procedures. I usually wait for a few days of inaction before my cable TV works again. Quote:
As far as I'm concerned there are no advantage in joining NTL. There are a number of quality ADSL providers out there with reliable emails systems and above all no cap. We have learnt NTL is a company we cannot trust. ADSL will be the dominant DSL technology in the UK with a predicted customer base of 5 million customers. NTL has angered thousands of customers with their attitude, surely Mark you can understand why there are a number of us are angry resulting in anti NTL customers. Quote:
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Largely, all I hear are excuses, excuses, please don't blame us because it is not our fault, it is the management. Indeed it is their fault. One day, these people will realise just how bad they were in offering poor customer services. |
ntl have a never ending list of excuses. i had to phone them 3 times to fix a problem with my broadband. and initially it was the engineers fault that the bb was not working.
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Let's break this down UDT- why are you still posting on this site? You've said you cannot trust NTL. You've said ADSL is the way forward. You might even already have ADSL (but for some unknown & bizarre reason you won't say). It is indeed a shame that NTL cable has a lot of unfulfilled potential, but that's just how it is. Your rants here will not fundamentally change that. Why continue complaining, dragging threads off-topic, wasting people's time as they read your rambling posts, and easting up NTHW.co.uk's bandwidth and disk space simply berating NTL. Why not just get ADSL (if you havn't already), and stop being an NTL customer. Get satellite dishes, get BT phone lines, get Zen Internet's (or whoever's) ADSL. And then stop complaining about NTL. We all know you think they're crap, many others think that too, nor you don't appear to believe that NTL is getting any better. You are adding nothing to the sum of human knowledge with your continual anti-NTL postings here. (And no I'm not with what you call the "pro-NTL mob".) Let's get this back on topic. Can anyone confirm that any new areas now gone live for NTL Broadband? |
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You have a fault (loss of service), and you rather they would palm you off with a few quid, than send an engineer round to fix the problem? :rolleyes: They want to send an engineer to try and resolve your problem - how is that poor customer service. As low as your opinion is of ntl, do you really think they should offer money to any tom dick or harry just because they ring up and say they have a problem? Ok then..... :rofl: :rolleyes: |
Well said binary..
I live in Camberwell (SE5) and have phoned up either CS or Sales repeatedly since the posting from bigitup_j. Still no BB or digital cable. I have now been told it should be ready in a couple of months. I'll just have to wait.......and wait........:shrug: |
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I emailed Chris Collinson on the same subject on 8th July. Still no answer... not even an acknowledgement of receiving anything from me.... typical............ (oops... hope I didn't upset you binary by complaining about ntl ! :eek: ) :blah: :blah: |
please bare in mind that not everyone in the postcode mentioned earlier can receive broadband. ntl sales team might still not know bb is available (knowing ntl prob true, with their lack of communication).
you may be upgraded within the next 2 months (whole of southwark being done) |
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So upset in fact of your insulting NTL that I'm going to get my broadband from elsewhere, Pipex ADSL to be precise. NTL & predecessors are sh*t and inept for not being able to give us broadband. Cable does indeed have so much unfulfilled potential. But I'm not going to spend all my time on this planet complaining about it, that's just how it is. "ADSL broadband is already available to virtually all of London's population and businesses", this BT ADSL information page states. As we all know, NTL broadband is not. So rather than talk about it, I'm putting my money where my mouth is and getting ADSL. I'm going to look into switching to Sky for my pay television as well, or maybe get Freeview as I don't watch the box that much anyway. I don't understand why some people come on these forums to complain about the lack of NTL broadband and get so annoyed about it. If something makes you so angry, and there is an alternative, go for the alternative. Or maybe they just love being so angry. Not a great way to live in my books. For anyone else who's interested, Pipex are currently running an offer to get a USB modem included as part of their Xtreme Solo2Go service, monthly subscription coming to £23.45, with a set-up fee of £17.57. This Pipex page has more info. binary 'the ntl lover' |
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For NTL to send an engineer around I would have take a day of work.. I do not want to take a day of work. I expect NTL to sort out their problems on their end. They assume the customer is at fault rather than themselves. Do you understand this? People like you only reinforces how bad NTL customer services really are!:shrug: |
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Re-reading my last post it was possibly a little harsh. As you can see from my other posts that's not really my style, not whilst I'm 'in cyberspace' at least.
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and they DO DO engineer visits at the weekend you know... Quote:
:rolleyes: :rolleyes: :rolleyes: |
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When they offer a service in your area finally you complain like hell about the service that you apparently so badly wanted you waited years to get it. They try to give you customer service, sending an engineer round, you refuse this then complain about it. Mods - is there any point in letting this thread run if it's just going to be a soapbox for UDT to be spiteful? |
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yet :rolleyes: :D ;) |
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despair....despair.......despair............ :confused: :mad: :smokin: :td: :spin: :devsmoke: :eek: :D :) :( |
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Pointless trolling... :shrug: |
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:rolleyes: ;) |
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You have absolutely every right to complain about ntl if the criticism is earned. Someone expecting compensation while refusing to allow ntl entry to his home to inspect his kit and provide the service he is complaining about not getting is crazy. I've nothing personal against him whatsoever, please don't try and make out that I do. Can I just remind you of the quote I made in previous post: Quote:
At the start all that time ago he had a good point. Increasingly it's just been getting further and further away from the point. Now it's just blatant trolling. If you want this thread to stay open and actually be worth anything, maybe you should ask UDT to pack it in? |
why are we talking about UDT and all the crap that is spoken from him? If you have nothing constructive to say or useful or nice, and all u want to say is horrible. then don't say it. simple politness, not that hard to grasp.
that's my little speech :) |
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Starting to get a little miffed about this thread now :rolleyes: Can't we all be friends :Peaceman: |
completely baffled. can't remember the last time we were talking about LONDON BROADBAND!
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Dr Plummer. You yourself fail to realise something.
As a majority, the NTL tech team on first line phone support are working to scripts. Many of them have little or no technical knowlege and are unable to work outside the box. That is NOT the case with the people offering support here. The Employees who support people in this forum are the ones who CAN work outside the parameters defined by the support script, and comments about NTL employees competence, or lack thereof do not apply to people offering help on here. While in the work environment responses are governed by the methodology NTL find acceptable, which may not always be the correct way. I don't feel people are intending to provoke the employees who support this site, but would wish to draw attention to the fact that there are some employees who unfortunately only know the NTL method of tech support. |
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UDT has hi-jacked this thread so many times I have lost count. I am merely getting it back on track and I will achieve this goal. I could of closed it long ago and that would of solved everything for me but I want the discussion on the London broadband issue to continue but this has not been happening. This back biting between employees and disgrunted ntl customers will end now. |
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Besides, could you care where I hijacked this thread so that I can correct you the proper point at which the thread deviated! |
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anyway.
we know that south london is all good for Broadband and will be completed by this november/ december. but we don't know what area will be next. north london is meant to be worse, although west london has a good return power and is capable of a reliable return path in many areas. so possibly w london will be next on the list, as a survey of the area has been carried out by ntl (and i believe they are good results). so an upgrade for wlondoners is soon! :) |
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Very interesting. :eek: |
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I keep on saying this. What you are peddling is only rumour and hearsay. If you can substantaite it with some evidence from an official ntl: source, or have some ntl: person on this forum who can be trusted (MoneyPenny?) to confirm what you are saying, then I might start to believe you. Otherwise................... I believe BB & Interactive will be 'coming soon' ! :mad: |
Looking back over past postings it would appear bigitup_j has made comments here and elsewhere that have since evolved into reality for districts in SE London, even though we have yet to read further confirmation from customers in those districts there.
Senior ntl executives right now are more concerned about cashing thier shares in rather than worry about BB availablity. And so far no management person has seen fit to make any comment on here or elsewhere. Rumour, hearsay can sometimes be all we get, and so far all we have, don't frighten it away. :spin: |
Originally posted by Andre; (on 9th June 2003)
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So, what has happened then? Enough time has gone by. Either Andre did nothing OR ntl:could afford to ignore the question! :eek: :shrug: |
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It's a bit unfair to point the finger at Andre for not doing anything - unless you did indeed approach him directly, give him all the information and enough 'ammo' to go to ntl with something a little more substantial than anything you've posted here so far? ...:erm: :rolleyes: |
i am not spreading rumours. what i say is from the gindgy depths of ntl. ntl have in fact been told to get broadband to london this year and the executives have set a deadline for south london for 2003.
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From whom in what you call 'the gindgy depths of ntl', what is the 'gindy depths of ntl' - is that a department of customer services or sales? Who, exactly, has told ntl: that they have to get BB to London this year? Can you point me to written evidence of this? What executives have set a deadline for South London for 2003? Again can you substantiate this by directing me to written evidence or one of the executives involved. Do you actually have any evidence of this that you can point me and others to? If not, I'm afraid you ARE just spreading rumours. :confused: |
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You immediately attack, then confirm that you attack before knowing the facts ('unless you did indeed approach him directly'). Get a life. If you also took the time to read Andre's original thread (or had the intelligence to understand it) you will see that it says nothing about contacting him directly but it did say about him contacting ntl: directly - maybe that's where your little brain got confused. I am sure that Andre is big enough and intelligent enough to answer for himself without someone like you trying to defend him. :cry: |
I am not at liberty to say my source. But it is from ntl. News of the executives setting a deadline was confirmed by ntl employees in the nthellworld.com forum. I am sure you can respect what i have said. And i will not discuss my source any longer, as it will simply turn into a pointless arguement.
thank you :) |
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Cheers :tu: |
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sorry about that. i am afraid i can give you no link, as there is none. but i do trust my source greatly, as they are a reliable source of information. :) |
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Nothing constructive in your post above nor in this one below. I guess you have had your wrists slapped over the other site so you now come over here and try and bait the members into an argument here. And as I have said before you go on no I AM NOT ONE OF THE PRO NTL MOB. Well as I said over there whats the matter someone thrown your toys out of the pram. Why not try and resolve it via PM. :D |
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:afire: |
Telling somebody to 'go back to scotland' can be taken as very offensive, just as telling someone to 'go back to Asia/Pakistan/India etc' would be viewed in a bad light.
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We will not tolerate slanging matches here people. :nono:
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