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-   -   Merged: London Broadband. (https://www.cableforum.uk/board/showthread.php?t=548)

Tristan 13-07-2003 13:14

Quote:

Originally posted by Undisputedtruth
As I live in those areas I shall let you Guys know NTL method of contacting customers from a customer point of view.
And if it gets a good write-up, I'll eat my proverbial hat ;)

hawkmoon 13-07-2003 13:53

Quote:

Originally posted by Tristan
I thought you lot would all be celebrating the news that three London postcodes are getting broadband. Surely this is a sign that NTL are (slowly) bring broadband to ex-Videotron areas?

Also, Kronas, have you really managed to make 1400+ posts in a month, or have you doctored that somehow?

Those three postcodes have been on the books for at least the last 6 months or longer.

We already knew that they could support BB without much upgrading. It is the other areas that many of us are interested in - the ones that NTL say have crap cableing and probably need the cables to be relaid.

hawkmoon 13-07-2003 13:55

Quote:

Originally posted by gallego1
Phoned the sales team yesterday just to see if anything had changed from the usual reply of "not yet" and "dont Know"

And the reply was my area of Lambeth will be getting the bb service by the end of this year ie 2003 and so is the rest of london..

This may be the news we are looking for and at most its only 5 months away OR Unless someone knows anything different ?????
:) :( :confused:

The fact that NTL's head of marketing has stated that they have done extensive tests in the Harrow region (part of the London ex-videotron franchises) and HAVE NO PLANS to launch BB here!

hawkmoon 13-07-2003 13:56

Quote:

Originally posted by Gogogo


SE5 Camberwell, SE15 Peckham, Nunhead, SE22 East Dulwich are neighbouring areas and I would imagine that those ntl customers living there will indeed be happy, it's progress and it proves ntl is doing something so that those who claim ntl has no money for development obviously know nothing.

:wavey:

Glad you said that - it is the pro-NTL mob and those who work for NTL that have been claiming that NTL don't have the money to upgrade the networks.

bigitup_j 13-07-2003 14:10

does anyone know which areas could be next? or is your guess as good as mine?

the se5, se15, and se22 areas are next to each other and are in the middle of south london, so maybe ntl are working outwards. and inwards, since parts of br1 (the bits in lewisham) have also been done.
and i believe the new cross area has broadband.

we will just have to wait..........

Gogogo 13-07-2003 14:42

Quote:

Originally posted by hawkmoon
Glad you said that - it is the pro-NTL mob and those who work for NTL that have been claiming that NTL don't have the money to upgrade the networks.

Firstly, looking over the London Broadband issue on the nthw.com site I am bewildered at the amount of sweat and time spent on postings of the subject, collected they must be the size of a small novel, which have lead us to where we are now.

Secondly, there was an ntl London Broadband Programme announcement posted by Frank dated 4 October 2002 and unless I misread it: SE5 Camberwell, SE15 Peckham, Nunhead, SE22 East Dulwich were not mentioned:

"ntl:home confirms London expansion programme
Posted by Frank on 04 Oct 2002

News just in today, ntl:home ´s London division has confirmed that a programme is now underway to provide service in most areas of London served by the network where broadband has not so far been rolled out.

ntl:home in London has been rapidly building out Broadband service and is at the present time providing it to half of the homes on its network in the capital.

Broadband is currently being launched in the City of Westminster and it is planned to launch service in Greenwich and Lewisham in the next few months. A programme is now underway to provide service in most other areas in London served by ntl:home during the coming year.

As part of this programme new launches across London will be tested in trails prior to launch. If you would like to either take part in testing the Broadband service or would be interested in subscribing to Broadband Internet when it is available then ntl:home have asked if you would please register your details at the address below."

Also I suspect that probably some people in these locations will not have services due to living in high rise apartment blocks.

:wavey:

bigitup_j 13-07-2003 16:34

well i believe those postcodes you mentioned are 'across london', and parts of lewisham and greenwich have been done.
we just have to wait for more news.

Undisputedtruth 14-07-2003 00:04

Quote:

Originally posted by hawkmoon
Glad you said that - it is the pro-NTL mob and those who work for NTL that have been claiming that NTL don't have the money to upgrade the networks.
I agree. The pro-NTL mob has not provided any substantial information and their answers were so full of BS. I think they were trying their best to get the London thread closed and distort the truth whenever possible.

Has the NTL employees been of any help? I very much doubt it.

hawkmoon 14-07-2003 00:11

Quote:

Originally posted by Undisputedtruth

Has the NTL employees been of any help? I very much doubt it.

I had both senior management and the London management team giving opposing statements at roughly the same time.

It really does seem that NTL are as confused on this issue as the rest of us.

There must be someone who knows what is going on, but it certainly isn't senior management given their conflicting statements.

BubbleGum 14-07-2003 02:04

Quote:

Originally posted by Undisputedtruth
Has the NTL employees been of any help? I very much doubt it.
Why don't you bog off !. For once you've got some good news and you're still the same miserable bitch you always are. Is your name Victor Meldrew you happy sod ?.

kronas 14-07-2003 02:23

Quote:

Originally posted by Bluetack
Why don't you bog off !. For once you've got some good news and you're still the same miserable bitch you always are. Is your name Victor Meldrew you happy sod ?.
:rofl: :rofl: :rofl: :rofl: :rofl: :rofl:

you made me laugh tonight

:p

Gogogo 14-07-2003 06:53

Quote:

Originally posted by Bluetack
Why don't you *** off !. For once you've got some good news and you're still the same miserable ***** you always are. Is your name Victor Meldrew you happy *** ?.
Bluetack, this forum is for constructive contributions in regard to the ntl London Broadband Programme. Everyone has the right to take part in the discussion and it is not helpful to tell other contributors to go away. I notice that you yourself have contributed elsewhere a whinging note about ntl digital tv services but no one told you to *** off.

Toleration and constructive contributions please and no more provocation.

Thank you.

:spin:

Ben 14-07-2003 09:29

Im watching this thread

Please keep this a discussion and lets not turn it into a slogging match

Mark W 14-07-2003 11:03

Quote:

Originally posted by Gandalf
Im watching this thread

Please keep this a discussion and lets not turn it into a slogging match

[humour] cos thats just not cricket ;) [/humour]

Ben 14-07-2003 11:04

Quote:

Originally posted by Mark W
[humour] cos thats just not cricket ;) [/humour]
:rofl: :rofl: :rofl: ...

And now back on topic :D

bigitup_j 14-07-2003 18:00

so, se5, se15 and se22 are now all fully broadband enabled (interactive coming at later date). the ntl sales team have not be informed yet, and if you want broadband wait a few days until sales has been informed so ordering can take place.
warning: expect HUGE waiting lists for installation, it is going to be very very very very popular.

grum1978 14-07-2003 18:23

Quote:

Originally posted by bigitup_j
so, se5, se15 and se22 are now all fully broadband enabled (interactive coming at later date). the ntl sales team have not be informed yet, and if you want broadband wait a few days until sales has been informed so ordering can take place.
warning: expect HUGE waiting lists for installation, it is going to be very very very very popular.

When BB gets launched in areas they usually send techs from other areas to them to help with the installs till it all settles down so hopefully they would do the same here :)

Tristan 14-07-2003 18:57

Here's a question. Given that STBs in this area are running CR1 (actually a funny CR1/CR2 hybrid), can they be used for STB broadband? If so, it's an easy way to beat the queues (and gets you faster '150k' to boot).

Undisputedtruth 14-07-2003 21:00

Quote:

Originally posted by grum1978
When BB gets launched in areas they usually send techs from other areas to them to help with the installs till it all settles down so hopefully they would do the same here :)
BB is now available in my area.

grum1978 14-07-2003 21:02

Quote:

Originally posted by Undisputedtruth
BB is now available in my area.
So i hear but your still not happy :confused:

BubbleGum 14-07-2003 21:06

Quote:

Originally posted by Undisputedtruth
BB is now available in my area.
So you've been on the phone to ntl and ordered it from the company you hate so much ?. When is your installation date ?.

Stuart 14-07-2003 21:32

Quote:

Originally posted by Undisputedtruth
BB is now available in my area.
Congratulations...

Sir Entiellot 14-07-2003 23:05

Quote:

Originally posted by Undisputedtruth
BB is now available in my area.
That's not the time to be laconic. Are you getting it?

You've been having verbal fits over this.

We know you will miss BT's finest Indian call centers and we are really sorry that you will have to deal with NTL's Glasgowegian riff-raff.

(I am sarcastic and I am referring to earlier udt posts)

Undisputedtruth 14-07-2003 23:46

I really don't know whether to get NTL bb. I virtually made up my mind 6 weeks ago to get ADSL.

Reasons against NTL are:

1) Email not working properly.
2) Their service is capped.
3) I can't trust the company
4) I'm sure Bluetack will agree - below par customer services.

I'm quite happy to listen to words of wisdom.

grum1978 14-07-2003 23:49

Quote:

Originally posted by Undisputedtruth
I really don't know whether to get NTL bb. I virtually made up my mind 6 weeks ago to get ADSL.

Reasons against NTL are:

1) Email not working properly.
2) Their service is capped.
3) I can't trust the company
4) I'm sure Bluetack will agree - below par customer services.

I'm quite happy to listen to words of wisdom.

Ok..now reasons for :spin:

if you can't think of any don't bother with it ;)

kronas 15-07-2003 02:38

Quote:

Originally posted by Undisputedtruth
I really don't know whether to get NTL bb. I virtually made up my mind 6 weeks ago to get ADSL.

Reasons against NTL are:

1) Email not working properly.
2) Their service is capped.
3) I can't trust the company
4) I'm sure Bluetack will agree - below par customer services.

I'm quite happy to listen to words of wisdom.

lmao after all this time banging on about not being able to get BB fom NTL on the .com and .co.uk you have now said the above wtf was the point of all that then ? :confused:

BubbleGum 15-07-2003 03:16

Quote:

Originally posted by Undisputedtruth
I really don't know whether to get NTL bb. I virtually made up my mind 6 weeks ago to get ADSL.

Reasons against NTL are:

1) Email not working properly.
2) Their service is capped.
3) I can't trust the company
4) I'm sure Bluetack will agree - below par customer services.

I'm quite happy to listen to words of wisdom.


Admin Edit: Remarks Removed - Please don't make personal attacks on people

Cheese_Wizz 15-07-2003 10:10

I phoned up sales last night after reading the news that some parts of SE5 are now able to get broadband.

I just received the same old reply that my area is not cabled yet and that they have no idea when I will be able to get it.

Can anyone confirm what parts of SE5 should be able to get BB??

bigitup_j 15-07-2003 17:44

Quote:

Originally posted by Cheese_Wizz
I phoned up sales last night after reading the news that some parts of SE5 are now able to get broadband.

I just received the same old reply that my area is not cabled yet and that they have no idea when I will be able to get it.

Can anyone confirm what parts of SE5 should be able to get BB??

broadband is in se5. but ntl sales have not been told yet. ntl are making sure it is all working good before hundreds of people start to connect to the service.
wait a few days before calling them again. :)

Undisputedtruth 15-07-2003 21:45

Quote:

Originally posted by Bluetack

Admin Edit: Remarks Removed - Please don't make personal attacks on people
Without sounding rude, I think you should read my post and try and understand what I'm saying. There is no need to repeat myself; is there? Unless, of course, you're reading skills is not up to scratch, then I'm more than willing to elaborate.

Undisputedtruth 15-07-2003 21:47

Quote:

Originally posted by bigitup_j
broadband is in se5. but ntl sales have not been told yet. ntl are making sure it is all working good before hundreds of people start to connect to the service.
wait a few days before calling them again. :)

I had the same problem last week, when I rang them this week bb was available.

Undisputedtruth 15-07-2003 21:53

Quote:

Originally posted by grum1978
Ok..now reasons for :spin:

if you can't think of any don't bother with it ;)

Well, the only reason for going for NTL is SACM. Cost of networking equipment is slightly cheaper on CM.

If I could get CNBC on streaming video and the quality of streaming video transmission is good then I'm quite willing to abandon NTL and move over to ADSL.

I don't think it is unreasonable to have an uncap service and emails that is secure and reliable. In fact this is my minimum standard of service. Can I honestly trust NTL to provide these services?

dingosar 15-07-2003 21:54

Quote:

Originally posted by Undisputedtruth
I had the same problem last week, when I rang them this week bb was available.
It's been a long wait UDT

sign up and enjoy what videotron never gave you :) :) :)

Undisputedtruth 15-07-2003 22:56

Quote:

Originally posted by dingosar
It's been a long wait UDT

sign up and enjoy what videotron never gave you :) :) :)

It gets even worst, those incompetant fools have ordered family pack digital TV. I never agreed to it. Ahhhhhh!

Btw, Videotron never had the chance to offer CM.

binary 16-07-2003 11:27

Quote:

Originally posted by bigitup_j (post #186)
well just to tell you postcodes SE22(main target), SE15 and SE5 now have broadband!!!

that is excellent new for people in those areas, so the ntl upgrade team move on to another area.
ntl broadband upgrade team, coming to a place near YOU! :)

the source is ntl.

This is indeed good news. Thank you for (what I very much hope is) this 'insider' information Bigitup_j, that's really what this thread is all about.

I am in one of the mentioned areas, and I await it being offered officially. As yet, it is not shown as available via the ntlhome "what's available in my area?" online lookup facility. It is of course sensible behaviour from NTL's standpoint to ensure that everything is working correctly before offering it to everyone in those areas.

I'll update this thread as and when I (a) get offered broadband, and (b) successfully have it installed, up and running.

I've got other friends around London who are also waiting for broadband who arn't in these postcodes, so I hope that information about broadband rollout continues to be posted to this forum.


I am almost certain that I'll get NTL broadband- but it'd be good if someone could fill me in on what the bandwidth cap is? Basically I can see myself using the web & email of course, listening/ watching some streaming content and downloading a some tunes from Kazaa (the copyright association's favourite internet app ;) ).

I guess it's using Kazaa or other Peer-to-Peer file sharing systems that'll eat the bandwidth- though I don't see myself using it particularly heavily (the sound quality isn't that good).

Chris 16-07-2003 11:58

Quote:

Originally posted by binary
I am almost certain that I'll get NTL broadband- but it'd be good if someone could fill me in on what the bandwidth cap is? Basically I can see myself using the web & email of course, listening/ watching some streaming content and downloading a some tunes from Kazaa (the copyright association's favourite internet app ;) ).

I guess it's using Kazaa or other Peer-to-Peer file sharing systems that'll eat the bandwidth- though I don't see myself using it particularly heavily (the sound quality isn't that good).

There isn't a cap in the sense that once you reach a certain quota, it automatically cuts you off. The are saying that if you go over a certain amount too often, they reserve the right to ask you to ease off, warn you they will cut you off, and then disconnect you. So far, ntl has yet to enforce the 'cap' on anyone, apparently.

I will leave other people to say exactly how much you have to download, and how often, before you are liable for a telling off, as I don't know ...

rippedoff 16-07-2003 12:40

Quote:

Originally posted by Sir Entiellot
That's not the time to be laconic. Are you getting it?

You've been having verbal fits over this.

We know you will miss BT's finest Indian call centers and we are really sorry that you will have to deal with NTL's Glasgowegian riff-raff.

(I am sarcastic and I am referring to earlier udt posts)


I have recently had two ntl: sales calls from New Dheli ! They asked me if I was interested in BB - I told them YES but I cannot get it from ntl: and asked them where they were phoning from, and did they not have ntl: customer information. I was told that they have been sub-contracted to promote ntl: srvices and that they are based in a New Dheli call centre.
:D

rippedoff 16-07-2003 12:44

Quote:

Originally posted by kronas
lmao after all this time banging on about not being able to get BB fom NTL on the .com and .co.uk you have now said the above wtf was the point of all that then ? :confused:
If you cannot understand the point being made, then I do not think it would be woth UDT's time, or anyone else's for that matter, in trying to explain to you.
:drool:

rippedoff 16-07-2003 12:48

Quote:

Originally posted by gallego1
Phoned the sales team yesterday just to see if anything had changed from the usual reply of "not yet" and "dont Know"

And the reply was my area of Lambeth will be getting the bb service by the end of this year ie 2003 and so is the rest of london..

This may be the news we are looking for and at most its only 5 months away OR Unless someone knows anything different ?????
:) :( :confused:

I happen to know that I am in the same area as you! When I phoned sales, I was told that they had no information on BB in my area, and had no idea when it would be available to me - if at all - so who did you talk to then, and are they not all told to tell the same story?
How about you Andre - any answers to the questions yet, or have you not bothered to ask yet?
:wavey:

bigitup_j 16-07-2003 15:52

the ntl call staff seem to be in the dark about broadband in london.
the fact is that ntl are upgrading new areas in south east london (se9 and surrounding postcodes, i believe), so a month or two and more areas will have it.
simply wait.
and if broadband has just arrived in your area, wait a week until it is offically launched and it will be all good, and you can finally live in the 'fast lane'

binary 16-07-2003 17:33

Hell, with the weather so sweet I can wait, I don't need to be in the fast lane at the moment. In this heat the slow lane is just fine, and the sun's radiation sure beats that of a computer monitor.

sunburnt binary :cool:

orangebird 16-07-2003 18:12

Quote:

Originally posted by rippedoff
<snip>
How about you Andre - any answers to the questions yet, or have you not bothered to ask yet?
:wavey:

I'm surprised Andre has taken so long to reply, seeing as you asked so nicely and everything... :rolleyes:

I'm sure he's very bothered. But very busy too. :)

Undisputedtruth 17-07-2003 00:39

Quote:

Originally posted by kronas
lmao after all this time banging on about not being able to get BB fom NTL on the .com and .co.uk you have now said the above wtf was the point of all that then ? :confused:
I can't be bothered to explain it to NTL cronies. Wooden mallet might be more appropriate :D

rippedoff 17-07-2003 14:12

Just phoned sales again - just off the phone to them this minute.
Told by 'Chris' -
"although we have recently introduced BB in many areas of South East London, it is highly unlikely that your area (Lambeth) will get it this year - but you never know, you might, but I do not know anything about it at present"

Now how is that for an informed answer. It is V.2.2.2.1.1.1 of the old standard "coming soon".!

So... gallego..... who did you talk to then?

:confused: (as usual about this topic)

gallego1 17-07-2003 17:09

I just used that number that comes on screen every few minutes 0800 183 1010.

Noticed that even the small print at the bottom of the screen does not say excludes parts of london.

it says available in cable serviced streets or words to that effect.

rippedoff 18-07-2003 13:29

Well, according to Dallas_Davis over on DS, we are all getting BB in London!

LOOK HERE !

Let's wait and see, shall we? ...........................
:rolleyes:

Undisputedtruth 26-07-2003 10:38

The problem with NTHW.COM since it was bought by NTL it has lost its independence and therefore subjected to the control of NTL. People are unable to express their views without attack from the proNTL mob. The proNTL mob are defended by the mods. In fact the NTHW.COM has turned into a NTL intranet site.

Mark W 26-07-2003 11:12

Quote:

Originally posted by Undisputedtruth
The problem with NTHW.COM since it was bought by NTL it has lost its independence and therefore subjected to the control of NTL. People are unable to express their views without attack from the proNTL mob. The proNTL mob are defended by the mods. In fact the NTHW.COM has turned into a NTL intranet site.
Morning UDT, just out curiosity, have you decided who you are getting your broadband with yet?

Undisputedtruth 26-07-2003 12:23

Quote:

Originally posted by Mark W
Morning UDT, just out curiosity, have you decided who you are getting your broadband with yet?
I've already spoken about my broadband provider. You just have to read my previous post for the answer. Besides, it is a concern that proNTL mobs can become mods. Therefore, this sort of question is unacceptable to me.

Ben 26-07-2003 13:13

Quote:

Originally posted by Undisputedtruth
Besides, it is a concern that proNTL mobs can become mods. Therefore, this sort of question is unacceptable to me.
:rolleyes:

Mark W 26-07-2003 18:43

Quote:

Originally posted by Undisputedtruth
Besides, it is a concern that proNTL mobs can become mods. Therefore, this sort of question is unacceptable to me.
In the same vein UDT, would it not also be a bad thing to have only incredibly anti-ntl people on here as mods? What positive impact could that have?

As it is, with ntl people onsite, there is an increased possibility that problems presented on here might get fixed - is that not a good thing?, or do you only want a site where you can find like-minded souls to only complain about ntl?

As for rereading you posts, i dont need to. You said you had virtually made up your mind to get ADSL over six weeks ago.(post 232) but then later (post 240) you are still debating the possible merits and drawbacks of going with ntl.

I only asked because i was genuinley interested to see if you had it, and more importantly if it was all you were hopeing for :erm:

Undisputedtruth 27-07-2003 12:18

Quote:

Originally posted by Mark W
In the same vein UDT, would it not also be a bad thing to have only incredibly anti-ntl people on here as mods? What positive impact could that have?
Mark are you suggesting that some of the mods are incredibly anti-ntl people? Surely it would be better to suggest they are reasonable people angered by NTL behaviour.

Quote:

As it is, with ntl people onsite, there is an increased possibility that problems presented on here might get fixed - is that not a good thing?, or do you only want a site where you can find like-minded souls to only complain about ntl?
In my experience, NTL personnel usually adds to the problem with their poor perception, communications and poor customer service attitude.

In my 3 years with NTL I cannot think of one incident where a NTL associate has been helpful. There has been a few times my cable TV has gone up the spout and speaking to faults can be a nightmare. Their fault diagnostics systems usually assumes the customer is at fault rather than the company. I refuse to take time off work because of their pathetic procedures. I usually wait for a few days of inaction before my cable TV works again.

Quote:

As for rereading you posts, i dont need to. You said you had virtually made up your mind to get ADSL over six weeks ago.(post 232) but then later (post 240) you are still debating the possible merits and drawbacks of going with ntl.
I've been rather busy over the last six weeks. I recently purchased a range of computing equipment. I virtually made up my mind on the sort of wireless networking equipment I want. The next stage would be the purchase the items through a good vendor at the lowest possible price. Once done, I will then go on to ADSL.

As far as I'm concerned there are no advantage in joining NTL. There are a number of quality ADSL providers out there with reliable emails systems and above all no cap. We have learnt NTL is a company we cannot trust. ADSL will be the dominant DSL technology in the UK with a predicted customer base of 5 million customers. NTL has angered thousands of customers with their attitude, surely Mark you can understand why there are a number of us are angry resulting in anti NTL customers.

Quote:


I only asked because i was genuinley interested to see if you had it, and more importantly if it was all you were hopeing for :erm:

Even if I had ADSL I may not admit I have ADSL so you could be wasting your time here.

Russ 27-07-2003 13:45

Quote:

Originally posted by Undisputedtruth

In my experience, NTL personnel usually adds to the problem with their poor perception, communications and poor customer service attitude.

In my 3 years with NTL I cannot think of one incident where a NTL associate has been helpful.

That's not altogether fair. If you would accept it you can have my word that there are some very good people working for the company however their hands tend to be tied by middle and upper management who have no idea what it's like being on the front line actually talking to customers and listening to their opinions. All these people seem to do is apologise for faults and offer a few month's free service instead of addressing and tacking the actual cause of the problem.

Undisputedtruth 27-07-2003 18:27

Quote:

Originally posted by Russ D
That's not altogether fair. If you would accept it you can have my word that there are some very good people working for the company however their hands tend to be tied by middle and upper management who have no idea what it's like being on the front line actually talking to customers and listening to their opinions. All these people seem to do is apologise for faults and offer a few month's free service instead of addressing and tacking the actual cause of the problem.
I've asked for compensation for my loss of service for a few days. They gave me nothing because I deline the offer of an engineer to come to my place. You suggestion of a few months service given to people did not apply in my case.

Largely, all I hear are excuses, excuses, please don't blame us because it is not our fault, it is the management. Indeed it is their fault. One day, these people will realise just how bad they were in offering poor customer services.

bigitup_j 27-07-2003 19:10

ntl have a never ending list of excuses. i had to phone them 3 times to fix a problem with my broadband. and initially it was the engineers fault that the bb was not working.

binary 31-07-2003 16:40

Quote:

Originally posted by Undisputedtruth
We have learnt NTL is a company we cannot trust. ADSL will be the dominant DSL technology in the UK with a predicted customer base of 5 million customers. NTL has angered thousands of customers with their attitude, surely Mark you can understand why there are a number of us are angry resulting in anti NTL customers.

Even if I had ADSL I may not admit I have ADSL so you could be wasting your time here.

This is simply mindblowing stuff. I only trawl through UDT's postings because this is a thread I'm interested in.

Let's break this down UDT- why are you still posting on this site?

You've said you cannot trust NTL.

You've said ADSL is the way forward.

You might even already have ADSL (but for some unknown & bizarre reason you won't say).

It is indeed a shame that NTL cable has a lot of unfulfilled potential, but that's just how it is. Your rants here will not fundamentally change that.

Why continue complaining, dragging threads off-topic, wasting people's time as they read your rambling posts, and easting up NTHW.co.uk's bandwidth and disk space simply berating NTL.

Why not just get ADSL (if you havn't already), and stop being an NTL customer. Get satellite dishes, get BT phone lines, get Zen Internet's (or whoever's) ADSL.

And then stop complaining about NTL. We all know you think they're crap, many others think that too, nor you don't appear to believe that NTL is getting any better. You are adding nothing to the sum of human knowledge with your continual anti-NTL postings here. (And no I'm not with what you call the "pro-NTL mob".)


Let's get this back on topic. Can anyone confirm that any new areas now gone live for NTL Broadband?

orangebird 31-07-2003 16:52

Quote:

Originally posted by Undisputedtruth
I've asked for compensation for my loss of service for a few days. They gave me nothing because I deline the offer of an engineer to come to my place. You suggestion of a few months service given to people did not apply in my case.

Largely, all I hear are excuses, excuses, please don't blame us because it is not our fault, it is the management. Indeed it is their fault. One day, these people will realise just how bad they were in offering poor customer services.

:confused: eh?

You have a fault (loss of service), and you rather they would palm you off with a few quid, than send an engineer round to fix the problem? :rolleyes:

They want to send an engineer to try and resolve your problem - how is that poor customer service.

As low as your opinion is of ntl, do you really think they should offer money to any tom dick or harry just because they ring up and say they have a problem? Ok then.....

:rofl: :rolleyes:

Cheese_Wizz 31-07-2003 16:58

Well said binary..

I live in Camberwell (SE5) and have phoned up either CS or Sales repeatedly since the posting from bigitup_j. Still no BB or digital cable. I have now been told it should be ready in a couple of months.

I'll just have to wait.......and wait........:shrug:

rippedoff 31-07-2003 17:06

Quote:

Originally posted by Cheese_Wizz
Well said binary..

I live in Camberwell (SE5) and have phoned up either CS or Sales repeatedly since the posting from bigitup_j. Still no BB or digital cable. I have now been told it should be ready in a couple of months.

I'll just have to wait.......and wait........:shrug:

Oh dear.... did they say it was coming soon?

I emailed Chris Collinson on the same subject on 8th July. Still no answer... not even an acknowledgement of receiving anything from me.... typical............
(oops... hope I didn't upset you binary by complaining about ntl !
:eek: )

:blah: :blah:

bigitup_j 31-07-2003 17:23

please bare in mind that not everyone in the postcode mentioned earlier can receive broadband. ntl sales team might still not know bb is available (knowing ntl prob true, with their lack of communication).
you may be upgraded within the next 2 months (whole of southwark being done)

binary 31-07-2003 19:56

Quote:

Originally posted by rippedoff

(oops... hope I didn't upset you binary by complaining about ntl !
:eek: )

Yeah- I'm so upset.

So upset in fact of your insulting NTL that I'm going to get my broadband from elsewhere, Pipex ADSL to be precise.

NTL & predecessors are sh*t and inept for not being able to give us broadband. Cable does indeed have so much unfulfilled potential.

But I'm not going to spend all my time on this planet complaining about it, that's just how it is.

"ADSL broadband is already available to virtually all of London's population and businesses", this BT ADSL information page states. As we all know, NTL broadband is not.

So rather than talk about it, I'm putting my money where my mouth is and getting ADSL. I'm going to look into switching to Sky for my pay television as well, or maybe get Freeview as I don't watch the box that much anyway.

I don't understand why some people come on these forums to complain about the lack of NTL broadband and get so annoyed about it. If something makes you so angry, and there is an alternative, go for the alternative. Or maybe they just love being so angry. Not a great way to live in my books.


For anyone else who's interested, Pipex are currently running an offer to get a USB modem included as part of their Xtreme Solo2Go service, monthly subscription coming to £23.45, with a set-up fee of £17.57. This Pipex page has more info.

binary 'the ntl lover'

Undisputedtruth 31-07-2003 21:08

Quote:

Originally posted by orangebird
:confused: eh?

You have a fault (loss of service), and you rather they would palm you off with a few quid, than send an engineer round to fix the problem? :rolleyes:

They want to send an engineer to try and resolve your problem - how is that poor customer service.

As low as your opinion is of ntl, do you really think they should offer money to any tom dick or harry just because they ring up and say they have a problem? Ok then.....

:rofl: :rolleyes:

Let me explain once again.:rolleyes:

For NTL to send an engineer around I would have take a day of work.. I do not want to take a day of work. I expect NTL to sort out their problems on their end. They assume the customer is at fault rather than themselves. Do you understand this? People like you only reinforces how bad NTL customer services really are!:shrug:

Undisputedtruth 31-07-2003 21:12

Quote:

Originally posted by binary
This is simply mindblowing stuff. I only trawl through UDT's postings because this is a thread I'm interested in.

Let's break this down UDT- why are you still posting on this site?

You've said you cannot trust NTL.

You've said ADSL is the way forward.

You might even already have ADSL (but for some unknown & bizarre reason you won't say).

It is indeed a shame that NTL cable has a lot of unfulfilled potential, but that's just how it is. Your rants here will not fundamentally change that.

Why continue complaining, dragging threads off-topic, wasting people's time as they read your rambling posts, and easting up NTHW.co.uk's bandwidth and disk space simply berating NTL.

Why not just get ADSL (if you havn't already), and stop being an NTL customer. Get satellite dishes, get BT phone lines, get Zen Internet's (or whoever's) ADSL.

And then stop complaining about NTL. We all know you think they're crap, many others think that too, nor you don't appear to believe that NTL is getting any better. You are adding nothing to the sum of human knowledge with your continual anti-NTL postings here. (And no I'm not with what you call the "pro-NTL mob".)


Let's get this back on topic. Can anyone confirm that any new areas now gone live for NTL Broadband?

NTL wasted my time over the last three years so I'm going to make them know how pathetic they really are for as long as it takes. In fact I rather enjoy doing this.

binary 31-07-2003 22:29

Re-reading my last post it was possibly a little harsh. As you can see from my other posts that's not really my style, not whilst I'm 'in cyberspace' at least.

Mark W 01-08-2003 09:00

Quote:

Originally posted by Undisputedtruth
Let me explain once again.:rolleyes:

For NTL to send an engineer around I would have take a day of work.. I do not want to take a day of work. I expect NTL to sort out their problems on their end. They assume the customer is at fault rather than themselves. Do you understand this? People like you only reinforces how bad NTL customer services really are!:shrug:

:rolleyes:so what if they have to go to your house to change the STB? are they just supposed to break in to your house?

and they DO DO engineer visits at the weekend you know...

Quote:

In fact I rather enjoy doing this.

:rolleyes: :rolleyes: :rolleyes:

Ignition 01-08-2003 10:02

Quote:

Originally posted by Undisputedtruth
NTL wasted my time over the last three years so I'm going to make them know how pathetic they really are for as long as it takes. In fact I rather enjoy doing this.
In essence then, as this thread has proven so far, you are purely intent on criticising just for the sake of it now. Last time I checked that's a definition of trolling...

When they offer a service in your area finally you complain like hell about the service that you apparently so badly wanted you waited years to get it. They try to give you customer service, sending an engineer round, you refuse this then complain about it.

Mods - is there any point in letting this thread run if it's just going to be a soapbox for UDT to be spiteful?

Ben 01-08-2003 10:31

Quote:

Originally posted by JustAnotherN00b
Mods - is there any point in letting this thread run if it's just going to be a soapbox for UDT to be spiteful?
Its a fair enough point :p But I don't think we will be closing it..

yet :rolleyes: :D ;)

rippedoff 01-08-2003 13:59

Quote:

[i]Mods - is there any point in letting this thread run if it's just going to be a soapbox for UDT to be spiteful? [/B]
That seems like a sensible option JustAnotherN00b ....... you do not like UDT or what he says, so your immediate idea is to close the thread! Nice one! Are you also another one that thinks we should not complain about ntl. ?
despair....despair.......despair............

:confused: :mad: :smokin: :td: :spin: :devsmoke: :eek: :D :) :(

orangebird 01-08-2003 14:05

Quote:

Originally posted by rippedoff
That seems like a sensible option JustAnotherN00b ....... you do not like UDT or what he says, so your immediate idea is to close the thread! Nice one! Are you also another one that thinks we should not complain about ntl. ?
despair....despair.......despair............


I don't think it's because N00b does or doesn't like UDT - It's because all UDT has done is insult all employees, be incredibly rude or spiteful to ANYONE who disagreed with him, and all because of what??? He doesn't even want ntl services anyway!!!! :afire: :rolleyes:

Pointless trolling... :shrug:

Stuart 01-08-2003 15:12

Quote:

Originally posted by Undisputedtruth
Let me explain once again.:rolleyes:

For NTL to send an engineer around I would have take a day of work.. I do not want to take a day of work. I expect NTL to sort out their problems on their end. They assume the customer is at fault rather than themselves. Do you understand this? People like you only reinforces how bad NTL customer services really are!:shrug:

I know this is a rather radical idea, but what if the problem is NOT at NTL's end. What if it is at the customer end?

orangebird 01-08-2003 15:31

Quote:

Originally posted by scastle
I know this is a rather radical idea, but what if the problem is NOT at NTL's end. What if it is at the customer end?
But that'll never happen. All employees are imbecils, and it's always ntls fault. Regardless. And it's true, because UDT says so. And he grew up on the mean streets of Peckham, so he must be right.

:rolleyes: ;)

Ignition 01-08-2003 16:16

Quote:

Originally posted by rippedoff
That seems like a sensible option JustAnotherN00b ....... you do not like UDT or what he says, so your immediate idea is to close the thread! Nice one! Are you also another one that thinks we should not complain about ntl. ?

Nope - what I don't like is someone openly saying he is trolling, and enjoying doing it. That doesn't help you, or anyone else, besides maybe making him feel a bit better that he's been able to insult another ntl employee.

You have absolutely every right to complain about ntl if the criticism is earned. Someone expecting compensation while refusing to allow ntl entry to his home to inspect his kit and provide the service he is complaining about not getting is crazy. I've nothing personal against him whatsoever, please don't try and make out that I do.

Can I just remind you of the quote I made in previous post:

Quote:

Originally posted by Undisputedtruth
NTL wasted my time over the last three years so I'm going to make them know how pathetic they really are for as long as it takes. In fact I rather enjoy doing this.
There are rant sections on other websites. This thread is about broadband availability in London, not UDT being hard done by and bitching for the sake of it. The guy complained like crazy about not being able to get broadband then tore the service to shreds as soon as his area was enabled.

At the start all that time ago he had a good point. Increasingly it's just been getting further and further away from the point. Now it's just blatant trolling.

If you want this thread to stay open and actually be worth anything, maybe you should ask UDT to pack it in?

bigitup_j 01-08-2003 16:19

why are we talking about UDT and all the crap that is spoken from him? If you have nothing constructive to say or useful or nice, and all u want to say is horrible. then don't say it. simple politness, not that hard to grasp.

that's my little speech :)

Ben 01-08-2003 16:40

Quote:

Originally posted by bigitup_j
why are we talking about UDT and all the crap that is spoken from him? If you have nothing constructive to say or useful or nice, and all u want to say is horrible. then don't say it. simple politness, not that hard to grasp.
:tu:

Starting to get a little miffed about this thread now :rolleyes: Can't we all be friends :Peaceman:

bigitup_j 01-08-2003 18:55

completely baffled. can't remember the last time we were talking about LONDON BROADBAND!

Mick 02-08-2003 17:30

Quote:

Originally posted by bigitup_j
completely baffled. can't remember the last time we were talking about LONDON BROADBAND!
Niether can I, posts after this point were not discussing London broadband and have since been removed. This thread is not about how crap you think customer services is Undisputedtruth, this thread is not about you having a pop at the employees within this thread.

Posts like:-

Quote:

Originally posted by Undisputedtruth
NTL wasted my time over the last three years so I'm going to make them know how pathetic they really are for as long as it takes. In fact I rather enjoy doing this.
You are quite free to do this as long as its not in this thread and it doesn't involve you provoking the ntl employee members on this forum.

Lord Nikon 02-08-2003 17:46

Dr Plummer. You yourself fail to realise something.

As a majority, the NTL tech team on first line phone support are working to scripts. Many of them have little or no technical knowlege and are unable to work outside the box.

That is NOT the case with the people offering support here. The Employees who support people in this forum are the ones who CAN work outside the parameters defined by the support script, and comments about NTL employees competence, or lack thereof do not apply to people offering help on here.

While in the work environment responses are governed by the methodology NTL find acceptable, which may not always be the correct way.

I don't feel people are intending to provoke the employees who support this site, but would wish to draw attention to the fact that there are some employees who unfortunately only know the NTL method of tech support.

Mick 02-08-2003 18:02

Quote:

Originally posted by Lord Nikon
Dr Plummer. You yourself fail to realise something.

What I have realised is that I have kept this thread open in bid to let members discuss the broadband issue, yet it seems my bid failed yet again and a p1ss take has occured.

UDT has hi-jacked this thread so many times I have lost count. I am merely getting it back on track and I will achieve this goal. I could of closed it long ago and that would of solved everything for me but I want the discussion on the London broadband issue to continue but this has not been happening.

This back biting between employees and disgrunted ntl customers will end now.

Undisputedtruth 02-08-2003 18:05

Quote:

Originally posted by Dr. Plummer
What I have realised is that I have kept this thread open in bid to let members discuss the broadband issue, yet it seems my bid failed yet again and a p1ss take has occured.

UDT has hi-jacked this thread so many times I have lost count. I am merely getting it back on track and I will achieve this goal. I could of closed it long ago and that would of solved everything for me but I want the discussion on the London broadband issue to continue but this has not been happening.

This back biting between employees and disgrunted ntl customers will end now.

In which case you should delete from post #256 onwards. Like I said before it was Mark W that caused the thread to be off- topic.

Besides, could you care where I hijacked this thread so that I can correct you the proper point at which the thread deviated!

Mick 02-08-2003 18:22

Quote:

Originally posted by Undisputedtruth
In which case you should delete from post #256 onwards. Like I said before it was Mark W that caused the thread to be off- topic.

Besides, could you care where I hijacked this thread so that I can correct you the proper point at which the thread deviated!

:argue: :argue: :argue: <--- What I do care about is taking away this element from this thread and turning it into this ---> :Peaceman: :Peaceman: :Peaceman: ;)

bigitup_j 03-08-2003 13:48

anyway.
we know that south london is all good for Broadband and will be completed by this november/ december.
but we don't know what area will be next. north london is meant to be worse, although west london has a good return power and is capable of a reliable return path in many areas. so possibly w london will be next on the list, as a survey of the area has been carried out by ntl (and i believe they are good results). so an upgrade for wlondoners is soon! :)

Gogogo 04-08-2003 12:16

Quote:

Originally posted by bigitup_j
anyway.
we know that south london is all good for Broadband and will be completed by this november/ december.
but we don't know what area will be next. north london is meant to be worse, although west london has a good return power and is capable of a reliable return path in many areas. so possibly w london will be next on the list, as a survey of the area has been carried out by ntl (and i believe they are good results). so an upgrade for wlondoners is soon! :)


Very interesting.

:eek:

rippedoff 04-08-2003 13:42

Quote:

Originally posted by bigitup_j
anyway.
we know that south london is all good for Broadband and will be completed by this november/ december.

Sorry.... who is 'we'? How do 'we' know?

I keep on saying this. What you are peddling is only rumour and hearsay. If you can substantaite it with some evidence from an official ntl: source, or have some ntl: person on this forum who can be trusted (MoneyPenny?) to confirm what you are saying, then I might start to believe you. Otherwise................... I believe BB & Interactive will be 'coming soon' !


:mad:

Gogogo 04-08-2003 14:05

Looking back over past postings it would appear bigitup_j has made comments here and elsewhere that have since evolved into reality for districts in SE London, even though we have yet to read further confirmation from customers in those districts there.

Senior ntl executives right now are more concerned about cashing thier shares in rather than worry about BB availablity. And so far no management person has seen fit to make any comment on here or elsewhere.

Rumour, hearsay can sometimes be all we get, and so far all we have, don't frighten it away.


:spin:

rippedoff 04-08-2003 15:18

Originally posted by Andre; (on 9th June 2003)
Quote:

If someone wants to get in touch with me with a view to contacting ntl directly about London broadband on behalf of this site, I/we will gladly put a plan of action together with a view to getting an official response from ntl that they can't ignore
and then by rippedoff;
Quote:

So, I take it from this , you are going to take it up on our behalf. Thanks

So, what has happened then? Enough time has gone by. Either Andre did nothing OR ntl:could afford to ignore the question!


:eek: :shrug:

orangebird 04-08-2003 16:18

Quote:

Originally posted by rippedoff
Originally posted by Andre; (on 9th June 2003)


and then by rippedoff;



So, what has happened then? Enough time has gone by. Either Andre did nothing OR ntl:could afford to ignore the question!


:eek: :shrug:

Sorry Rippedoff, does
Quote:

So, I take it from this , you are going to take it up on our behalf. Thanks
constitute to you as contacting Andre directly? ...:rolleyes:

It's a bit unfair to point the finger at Andre for not doing anything - unless you did indeed approach him directly, give him all the information and enough 'ammo' to go to ntl with something a little more substantial than anything you've posted here so far? ...:erm: :rolleyes:

bigitup_j 04-08-2003 19:43

i am not spreading rumours. what i say is from the gindgy depths of ntl. ntl have in fact been told to get broadband to london this year and the executives have set a deadline for south london for 2003.

rippedoff 05-08-2003 14:53

Quote:

Originally posted by bigitup_j
i am not spreading rumours. what i say is from the gindgy depths of ntl. ntl have in fact been told to get broadband to london this year and the executives have set a deadline for south london for 2003.
OK then, you are not spreading rumours.
From whom in what you call 'the gindgy depths of ntl', what is the 'gindy depths of ntl' - is that a department of customer services or sales? Who, exactly, has told ntl: that they have to get BB to London this year? Can you point me to written evidence of this? What executives have set a deadline for South London for 2003? Again can you substantiate this by directing me to written evidence or one of the executives involved.
Do you actually have any evidence of this that you can point me and others to? If not, I'm afraid you ARE just spreading rumours.

:confused:

rippedoff 05-08-2003 15:03

Quote:

Originally posted by orangebird
Sorry Rippedoff, does constitute to you as contacting Andre directly? ...:rolleyes:

It's a bit unfair to point the finger at Andre for not doing anything - unless you did indeed approach him directly, give him all the information and enough 'ammo' to go to ntl with something a little more substantial than anything you've posted here so far? ...:erm: :rolleyes:

As usual, you answer for someone else. If I wanted an answer from you Orangebird, I would have directed the thread at you.
You immediately attack, then confirm that you attack before knowing the facts ('unless you did indeed approach him directly').
Get a life. If you also took the time to read Andre's original thread (or had the intelligence to understand it) you will see that it says nothing about contacting him directly but it did say about him contacting ntl: directly - maybe that's where your little brain got confused.
I am sure that Andre is big enough and intelligent enough to answer for himself without someone like you trying to defend him.
:cry:

bigitup_j 05-08-2003 15:58

I am not at liberty to say my source. But it is from ntl. News of the executives setting a deadline was confirmed by ntl employees in the nthellworld.com forum. I am sure you can respect what i have said. And i will not discuss my source any longer, as it will simply turn into a pointless arguement.
thank you :)

orangebird 05-08-2003 16:11

Quote:

Originally posted by rippedoff
As usual, you answer for someone else. If I wanted an answer from you Orangebird, I would have directed the thread at you.
You immediately attack, then confirm that you attack before knowing the facts ('unless you did indeed approach him directly').
Get a life. If you also took the time to read Andre's original thread (or had the intelligence to understand it) you will see that it says nothing about contacting him directly but it did say about him contacting ntl: directly - maybe that's where your little brain got confused.
I am sure that Andre is big enough and intelligent enough to answer for himself without someone like you trying to defend him.
:cry:

Why not go back to scotland? They've got bb in glasgow... :)

rippedoff 05-08-2003 16:29

Quote:

Originally posted by bigitup_j
I am not at liberty to say my source. But it is from ntl. News of the executives setting a deadline was confirmed by ntl employees in the nthellworld.com forum. I am sure you can respect what i have said. And i will not discuss my source any longer, as it will simply turn into a pointless arguement.
thank you :)

Thank you for your reply. I will respect what you have said, and respect your loyalty to your source and hope that it all turns out to be true. But, you may have been lied to! One thing though, I do not recollect seeing confirmation of a dealdine on .com Can you by any chance post or PM me a link?
Cheers

:tu:

Undisputedtruth 05-08-2003 19:35

Quote:

Originally posted by orangebird
Why not go back to scotland? They've got bb in glasgow... :)
Another remarkable comment from the proNTL mob. Wow, a comment worthy of respect:rolleyes:

bigitup_j 05-08-2003 21:39

Quote:

Originally posted by rippedoff
Thank you for your reply. I will respect what you have said, and respect your loyalty to your source and hope that it all turns out to be true. But, you may have been lied to! One thing though, I do not recollect seeing confirmation of a dealdine on .com Can you by any chance post or PM me a link?
Cheers

:tu:

Maybe i was mistaken, possibly other information was from nthw.com
sorry about that. i am afraid i can give you no link, as there is none. but i do trust my source greatly, as they are a reliable source of information. :)

carlingman 06-08-2003 02:40

Quote:

Originally posted by Undisputedtruth
Another remarkable comment from the proNTL mob. Wow, a comment worthy of respect:rolleyes:
Still up to your old tricks again then I see.

Nothing constructive in your post above nor in this one below.

I guess you have had your wrists slapped over the other site so you now come over here and try and bait the members into an argument here.

And as I have said before you go on no I AM NOT ONE OF THE PRO NTL MOB.

Well as I said over there whats the matter someone thrown your toys out of the pram.

Why not try and resolve it via PM.

:D

orangebird 06-08-2003 10:28

Quote:

Originally posted by Undisputedtruth
Another remarkable comment from the proNTL mob. Wow, a comment worthy of respect:rolleyes:
Why, thank you UDT - You are my inspiraton... :)

rippedoff 06-08-2003 12:07

Quote:

Originally posted by carlingman
Still up to your old tricks again then I see.

Nothing constructive in your post above nor in this one below.

I guess you have had your wrists slapped over the other site so you now come over here and try and bait the members into an argument here.

And as I have said before you go on no I AM NOT ONE OF THE PRO NTL MOB.

Well as I said over there whats the matter someone thrown your toys out of the pram.

Why not try and resolve it via PM.

:D

At least someone on this site realises the comment made by Orangebird was extremely offensive and racist. The pro ntl mob argument certainly seems to have a ring of truth in it - the offensive post is still there. I have reported the post twice as I have felt it to be extremely offensive - but yet nothing has been done. If it was me or UDT that had posted such an offensive remark, we would probaly be not allowed to post again for a period of time, or at least, the post would have been removed. I do think that UDT's post is very to the point. Obviously you do not, and probably agree with Orangebird.

:afire:

Russ 06-08-2003 12:20

Telling somebody to 'go back to scotland' can be taken as very offensive, just as telling someone to 'go back to Asia/Pakistan/India etc' would be viewed in a bad light.

Ben 06-08-2003 12:39

We will not tolerate slanging matches here people. :nono:

rippedoff 06-08-2003 12:43

Quote:

Originally posted by Andre
Ok....

I originally posted in here, & said if anyone wanted to contact me with a view to highlighting the London BB problem to ntl, thay they could.

So far no one has contacted me, so I have no option but to presume that people would rather moan that put together a case for us to approach ntl with.

This thread has now degenerated into a slanging match and has totally lost the plot.

OK, so you weren't contacted personally. Boo hoo! But on my post (post no.166) I asked publicly on the forum for the mods to take up the case. I thought that the question I wished to be asked on my (our) behalf was fairly clear. Maybe this forum does not really want to help unless is it for the pro-ntl mob, or something that actually affects them. To remind you, here is the relevant extract from that post (#166);
Quote:

I assume that the mods can read. I would hope that the mods would raise anything they thought was a 'hot' topic on behalf of the forum members, but just in case they won't, I will officially, on this thread, on this site, on this post, ask the mods to take up the issue on the behalf of the London ntl: customers who are deprived of BB and Interactive TV services (not just those who are members of this forum). So, here we go....
Quote:

Dear moderators of nthellworld.co.uk, On behalf of those ntl: London customers who do not yet have Interactive TV or BroadBand services available to them, could you please ask ntl: London Mangement for an official answer to the question: " What is the current situation with the introduction of BB and Interactive TV services to the franchises in London, mainly ex-CWC and Videotron, and can you give these customers an indication as to when, if ever, they are likely to receive these services. " Thank you, Rippedoff
???????

:td:


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